I've been going to Lenscrafter since I was 16, and I'm now 27, which makes me a pretty loyal customer one would say...until today.
I got an eye exam in April and they gave me a new brand of contacts.
The contacts I ripped really easy I ripped almost 3 pairs and I'm a long time contact wearer so I'm used to handling contacts and that pretty much never happens. So after my last pair ripped I was in dire straits and I just stumbled blindly into a lenscrafter and ordered another pair-well actually a box each which is 3 months ($110) and promptly ripped a new contact, and so on and so on until I was wearing my glasses more than my contacts. Today, one-eyed again, I went into Lenscrafter and asked to please try a new pair. They told me no and they had never head any problems with these contacts and I could pay for a new exam and get a new pair but no, I could not have a free sample pair.
I'm sorry but how hard is it to get a Dr.
to look at my eyes for five minutes and perscribe me new contacts?
Is it work losing a customer that has been coming to Lenscrafter for 9 years? I guess so-because in no way did the employee or manager at the Lenscrafter on 6th and 13th try to appease me in any way whatsoever they just watched me walk out the door with my prescription and go elsewhere.
Product or Service Mentioned: Lenscrafters Eye Exam.