My wife and I went to the Lenscrafter located in Middleburgh Hts Ohio this afternoon. My wife found a nice pair of glasses and went through the entire process of providing all of THEIR required information, Name, address, phone etc BEFORE they wouled even tell her the price of their glasses!
Then without telling us there was an additional charge as well as a one week waiting period The woman added a non reflected coating to the order. Then the saleswoman charged our bank (ATM) account for the entire amount of some $480. Not a problem until we were told AFTER she had charged our account that there would be a one week wait because of the coating. Then we were told it added about $120. to the price of the glasses!! My wife told the saleswoman she did not want the coating because she (my wife) wanted the new glasses today. The saleswoman said she would void the transaction and then charged us another 370 for the glasses without the coating. my wife asked the saleswoman when the first charge would be reomved (void) from our account. She said it would be automatic. We paid the 370 then waited the hour for the glasses Upon our arrival home, my wife checked our back account and of course BOTH charges were listed!! we are now out some $850 total from our checking (ATM) account. My wife called the store and talked to both the saleswoman and then another woman Both saying there was nothing they could do. The void would appear in our account within a "few days"!!
Seems to me that they should tell you that
1. There is an additional charge for this coating and how much BEFORE they charge your account/card
2. They should tell you it will be a week delay before you can receive your glasses if you select the coating to be put on your lenses!
This was the first time my wife has ever purchased glasses from Lenscrafter
And it will be OUR last
I hope by posting our dealings with Lenscrafter others will not be duped by the coating issue nor suffer the waiting to see IF and WHEN this void will appear in our accout
It is too late for us hopefully the above will save someone's elses money and time with a problem like this one.
Monetary Loss: $120.