I have used LENS Crafters for years. I usually get their Brooks Brother product.
About three weeks ago my two year old glasses broke. I went to Lens Crafters and found a pair of CHAPS frames $160 that I liked. High Index lenses were also about $200. True to word they made them in an hour.
About two days later I notice I was pricking my finger when I took off my glasses. The top of the screw that held in the lens was too long and they did a poor job of clipping it back.
I took the frames back. I was told that the manufacturer plaints the screw in and they have to strip it to get it out. I expressed some doubt and concern about the frames, but let them give me a new pair and put them together better. The manager assured me they were high quality frames.
Three days later the right nose piece just fell off. I found the screw, but could not put it back because it was stripped.
I took the glasses back to the store today and told them, I liked the shape but would no longer accept CHAPS. They found me a pair of POLOS, but then wanted me to pay $70 more. I told them it was their error and I would not pay more. The manager then told me that he was giving the LENS for Free. I asked him how he figured that. He said he could not use the lenses in the pair I brought back.
Anyhow, I told him those pair were coming back, and I was giving him a chance to keep my business.
H said he could not match the price of the first pair and that the CHAPS were entry level frames. Like that was my fault.
I got my refund my family is done with LENS CRAFTERS. They have lost $1000s of future business from me.
Product or Service Mentioned: Lenscrafters Eyeglasses.