Lenscrafters - Lens Crafters

455 of 559 Lenscrafters reviews

I bought a pair of glasses from LensCrafters about sis weeks ago. Yesterday I was cleaning them and the fell apart in my hand.

I was so upset i started to cry. I put them back in the case, grabed my old glasses and went to the store that i got them from. I walked in the manager told me i broke them on purpose. He said they could find me another pair of frames but it would cost another $50.00.

I got so mad I grabbed my broken ones away from him and stormed out of the store. Not even six weeks earlier I pair over $200.00 for those glasses. they are not getting anymore money from me.

I recommend anywhere but LensCrafters.

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455 of 559 Lenscrafters reviews
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jp

Jun 18, 2009 #60226

Take them to another outlet or complain to someone higher up. Hopefully you just ran into a *** and not a company policy.

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