I ordered a pair of glasses-- one month later they still had not arrived. I repeatedly called and was told the lab was having problems with my lenes. I was also told that there was a rush order on my lenses. I finally went in and canceled the order figuring another place could serve me better. I had no problems with that just a mumbled apology about how they should have done a better job of tracking my order. I do not know how the stay in business if they are so unprofessional. I will not be going back to this business.