Dauphin, Manitoba
0 comments

Bought frames, (employee lied about ordering online and got my info incorrect.)

Ordered prescription, (told it would take atleast 4 weeks.)

Item successfully delivered, (no card recieved, signed by nobody).

Phoned lenscrafters, (said it was already delivered.)

Phoned post office, (unable to give any information, had to call manager.)

Called manager, (confirmed it was delivered to mailbox.)

Called lenscrafters again, (confirmed it was sent to my address.)

Went to landlady with info, (she sent out polite note for person to return it.)

Checked online to see what I can do, (only sender can send service ticket/claim about missing packages.)

Called Lenscrafter, (manager wasn't in.)

Called Lenscrafters at 3pm(monday), (got machine saying they're closed.)

Called Lenscrafters, (manager not in until tomorrow.)

Contacted BBB Manitoba with complaint, (Complaints on LensCrafters are done by Cincinnati...)

Lenscrafters tried to reach me, (I returned call soon after and manager 'just stepped out'.)

Contacted BBB Cincinnati with same complaint.

LensCrafters returned call, (appologized and re-ordered my glasses.)

LensCrafters called to confirm address.

Recieved new glasses, (eye strain, dizzyness, and slight nausia from wearing)...the center of focus seems a-little off but I give up at this point and will just try to adapt.

Product or Service Mentioned: Lenscrafters Manager.

Reason of review: Poor customer service.

Monetary Loss: $660.

Preferred solution: Full refund.

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