I went to get my annual eye exam and new glasses in may. When I picked up my glasses they adjusted them and i was on my way.
I went back two weeks later because the glasses hurt after wearing them for more than two hours. The associate adjusted them and I again was on my way. I returned two more times between July and September. On my last visit the associate said maybe these frames just aren't for you.
I left and gave them another few weeks. In between each visit I went back to my old glasses due to the discomfort. I called in November and asked what could be done and the associate told me that since it was past the 90 day mark that they couldn't help me. I asked the manager to call me.
The Manager called the next day and asked what the issue was. I asked what he was going to do to correct the situation since they are basically not usable. He said I should have come in before the 90 day mark and told me I would have to buy new glasses. I asked for some assistance since these were over $500.
He said he was unable to do anything. He also added that if I called the corporate office I would get the same response. So here I am with a $500 pair of glasses that are useless.
Its a new year and I guess my new glasses will be purchased from someone that treats me fair........Its funny that Lenscrafters is so short sighted and will loose a lifetime of glasses from not just one person but a whole family!
Monetary Loss: $500.