Miami, Florida
Not resolved

So my first trip to Lenscrafters in Dadeland Mall was just two days ago. I arrived one hour early quite by accident, my fault not theirs but they happily took me back and started my eye exam seconds after I filled out all of the Paperwork even though I was early. That was pretty cool. Even being swamped in the show room I was still tended to very quickly and am still very happy with the frames they helped me pick out. (I bought two pairs of glasses). They told me my glasses would be ready at 4 pm and at 4 pm on the nose I recieved a text letting me know that my glasses were ready. Upon arriving to pick up my glasses once again despite being extremely busy they still managed to tend to me very quickly. The price tag on my glasses hurt a bit at just shy of 800 dollars for both pairs but based on how prompt and considerate of my time they were I can handle paying more for great service.

Related: Lenscrafters - Lenses are impossible to keep clean

Unfortunately this is where my positive remarks end. Two days after receiving my new glasses I have some pretty extreme bubbling on my left lense. Since I am left eye dominate this is a bit of a problem for me. I have no doubt that they will take care of the issue as I am well within their 30 day policy and I went ahead and sprung for the one year protection plan but if I'm gonna have to go back every two days to get my glasses fixed then I don't believe I will be buying anything else from them. I truley hope this is a one time problem but something tells me after reading other reviews that it will not be.

So while I may be back to see Dr. Gordon again because he was awesome and went out of his way to make sure I got the best perscription possible, I do not believe I will be buying glasses from lencrafters again. Wether they stand behind their product or not if I am going to be in the store on a regular basis getting my glasses fixed then I'd rather go back to walmart. It may take me two weeks to get my glasses from them but they work for the next two years normally with no subsequent visits to the store for repair and they are significantly cheaper.

Review about: Basic Transition Lenses.

I liked: Staff.

I didn't like: Lenses.

Review #951279 is a subjective opinion of a user.

Insurance Plans Acceptance
Diversity of Products or Services
Discounts and Special Offers
Value for money
Product or Service Quality
Price Affordability
Customer service
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Lenscrafters?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Stanton Optical Delivery Service Review Stanton Optical "I went to Stanton Optical on Lydians Blvd in Albuquerque, NM. I was told the glasses would be available in an hour. They weren't. Since I live 2 hours away,..." Read more Lenscrafters - Lens Crafters Lenscrafters "I bought a pair of glasses from LensCrafters about sis weeks ago. Yesterday I was cleaning them and the fell apart in my hand. I..." Read more Lenscrafters - Expensive oakley frames and no screw replacement Lenscrafters "I puchased Oakley Capacitor frames from lenscrafters at 3107 S. Ih-35 Suite 780 Round Rock, Texas 78664. After owning my frames, one of the screws fell off. I..." Read more Shopko Optical - Paid for glasses and they never shipped them to me. Worst place to go for service and eye care products Shopko Optical "From: Me Sent: Thursday, June 16, 2016 4:42 PM To: Subject: Customer complaint On 5/21/16 I came in for my eye exam. Store 0099 in Onalaska WI. I had picked out..." Read more Lord And Taylor - Feeling Offended Lord And Taylor "Today I went to Lord & Taylor to get a sensor removed from a pair of pants that I bought on 5/14/17. I had my receipt to prove that I..." Read more Stouffers - Stouffer's chicken enchiladas--almost no chicken! Stouffers "We purchased Stouffer's chicken enchiladas from a local store in Wenatchee during week of 5/25/17. First there was little covering of the enchilada shell and secondly there was essentially no..." Read more Guess - Poor quality bags that is not worth even $10 Guess "Absolutely horrible quality bag. The handles were peeling off within one week of use. I was very surprised given that they are supposed to a well known brand. I have..." Read more Dhgate - Excellence! Dhgate "I have had nothing but excellent customer service and fast service from my experiences with DHgate. I am a very happy customer. The shipping time was faster than I had..." Read more