The manager at the Tuttle Mall branch (Melissa) overspoke me at every turn. You can't get through (with reasonable effort) to make a complaint above the store level.
It seems that each employee has their own rules to handling a customer complaint.
If your glasses are faulty then some employees say you have to submit a form and other say you can swap them out. It appears as a triple charge pending on your charge card (it does come off the next day) but they can't tell you why it shows that up that way, nor are they even aware that it does and last but not least GOOD LUCK getting a hold of anyone at the top at Lenscrafters.
Product or Service Mentioned: Lenscrafters Customer Care.