State: Florida Clear all filters (55 of 676 reviews match)
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LensCrafters review in Delray Beach, Florida: BAIT AND SWITCH

I PAID FOR A PAIR OF rAYBAN PRESCRIPTION SUNGLASSES AND RECEIVED A CHEAP PAIR OF NON PRESCRIPTION INSTEAD. IN aPRIL 2019 AT THEIR DELRAY BEACH FL STORE ON LINTON BLVD
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Review
#1576075 Review #1576075 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$224
Preferred solution
Full refund

LensCrafters review in Delray Beach, Florida: Bait and switch

I thought I bought a pair of Rayban prescription sunglasses but instead they gave me an inferior pair and I was out $224. I brought them in and they told me that they were not the glasses they sold me. the store was on Linton Blvd. in DelRay Beach, Florida This was in April 2019
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Review
#1576070 Review #1576070 is a subjective opinion of poster.
Product
Lenscrafters Sunglasses
Reason of review
Bad quality
Loss
$224
Preferred solution
Full refund

LensCrafters review in Kendall-Palmetto Bay, Florida: Terrible customer service

1.6
Details
After waiting for over an hour, the manager of the store decided to take care of a customer that was there only 5 minutes and argued with me that the person was there before me. Totally unprofessional and rude.
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Review
#1562800 Review #1562800 is a subjective opinion of poster.

Update by user Jun 30, 2018

LENSCRAFTER SUCKS! HORRIBLE DEFECTIVE LENSES!

GO ANYWHERE ELSE BUT LENSCRAFTERS! VOLUSIA SQUARE STORE DAYTONA BEACH IS THE WORST! DON'T WASTE YOUR TIME OR MONEY!

THEY SELL DEFECTIVE PRODUCT! HIGHLY RECOMMEND EYEGLASS WORLD!

Original review posted by user Jun 30, 2018

I used my annual insurance benefits to...
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Review
#1292599 Review #1292599 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Reason of review
Damaged or defective
1.4
Details
On 01/06/2028 I purchased a pair of eyeglasses (frame and lens) for $321.95. I was charged twice and was told I would receive a check for the overcharge which is stated on my receipt. I have not received anything and it is now 02/25/2018. In the meantime, I took my...
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Review
#1198650 Review #1198650 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Reason of review
There are multiple issues described above
Loss
$644
Preferred solution
Full refund

LensCrafters review in Jacksonville, Florida: Quality of service at len crafters in Savannah, Georgia

1.0
Details
I am very disappointed in the quality and service of len crafters. I purchased two sets of glasses from len crafters and the quality of the glasses do not fit properly, they smeared all the time, and the cost of the glasses were outrageous. I will do my best to never go back to len crafters. The customers services is very poor quality. I was attended to by a representative and she did not know what she was doing or she was being very rude. She had me move from one stations to another, claiming there was something wrong with the imaging machine. VERY POOR CUSTOMER SERVICE AND VERY POOR QUALITY OF GLASSES. IN ADDITION THEIR GLASSES WERE OVER PRICED.
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Review
#1099494 Review #1099494 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Cons
  • Customer services and the quality of the glasses
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
1.4
Details
My 12 year old daughter is in tears because your store would not right a wrong. We ordered quality sunglasses for $430 and received 1950s technology (very thick lenses!!). We ordered same prescription with online store Zenni and received a beautiful pair for $10.95....
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Review
#1086500 Review #1086500 is a subjective opinion of poster.
Product
Lenscrafters Sunglasses
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.7
Details
LensCrafters review - Great Service Terrible Product
So my first trip to Lenscrafters in Dadeland Mall was just two days ago. I arrived one hour early quite by accident, my fault not theirs but they happily took me back and started my eye exam seconds after I filled out all of the Paperwork even though I was early. That...
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Review
#951279 Review #951279 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Pros
  • Staff
Cons
  • Lenses
Reason of review
Bad quality
1.9
Details
Noticed edge bubbles on my mothers glasses she bought in Feb 2016. We ran over to the LensCrafters at Gulfview Mall in Port Richey, FL where she bought frames and showed them. Their very first words were were " did you buy the 1 year guarantee?" (Our salesperson did...
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Review
#906545 Review #906545 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Cons
  • Anti glare
  • Film delaminating on glasses
Reason of review
Bad quality
Loss
$400
Preferred solution
Pay for defective lens!

Contact LensCrafters Customer Service

Website:
Mailing Address:
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

LensCrafters Products and Services Reviews

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Short Review on May 29, 2016

1.3
Details
Don't by their warranty, they will tell you something and will not deliver. Its a ripoff
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Review
#856490 Review #856490 is a subjective opinion of poster.
Reason of review
Not as described/ advertised