San Antonio, Texas
Not resolved

Purchased a pair of Ray Ban frames from Lenscrafters at La Cantera shopping center. After 12 months, the color enamel started peeling off.

About 18 months the enamel peeled off in several places on the frame front and back. I took care my glasses pretty good, and in some spots that are even impossible to get touched or scratched. I believe it is the poor quality of frame. I stopped by the Lenscrafters store where I purchased the frame, but manager basically said people need replace glasses/frames every year, and she would not do anything to correct the problem.

I paid premium price for a brand name frame and expect the good quality of it, but it is even no better than some cheap frames from Wal-Mart. Very disappointed with Lenscrafters.

Product or Service Mentioned: Ray Ban Eyeframes.

Reason of review: Bad quality.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

LensCrafters Pros: Good eyeglass lens, Range of products offered.

LensCrafters Cons: Poor quality of frames.

  • Eyeglasses Frames Enamel
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