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I went to the LensCrafters website to book 2 appointments - one for myself (a new contact wearer) and one for my husband (a current contact wearer). When making the appointment, the system asks you to distinguish whether you are a current or new wearer of contacts because new wearers will need extra time for training.

When I arrived at my appointment (they kept us waiting for over 30 mintues), they assumed I was a current wearer. I explained my situation and the "technician" was very rude and told I would have to come back another time for training.

No apologies, nothing.

Why bother with the website if your are not going to use it to your advantage?

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Hi I'm Holly w/ LensCrafters. I'm very sorry you did not have a pleasant experience during your eye exam.

I would be happy contact the location you visited to research this incident and see if we can help in any way. Please email your name and the location you visted to Or call our Customer Care Center at 877-753-6727 Thanks!

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