LensCrafters Reviews in Washington, District Of Columbia
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(8 of 676 reviews match)
LensCrafters review in Washington, District Of Columbia: New store inside macys dc
They have a new store that opened in december. Everyone got 50% off eyeglasses including lens. Problem is I ordered superthin lens. The lens is noticeably thicker than my glasses that are superthin. Optician claims its either the prescription or the frame size. I dont buy that when i hold them up to compare. Paid $25 extra to have corners buffed down. Hardly any difference at all in thickness. This is not the first time Ive had opticians pull the thin vs superthin trick on me. I had to visit three optometrist shops in california before I got the real deal on superthin lens. Other places lied and i refused the pair they offered even if cheaper. Most likely even though the customer service was acceptable I will not be returning if I can help it.
LensCrafters review in Washington, District Of Columbia: Pentagon City Mall, Virginia Lenscrafter
This location has incompetent staff that is supported by an arrogant Dr. named Daniel. They tried to tell me I don't have vision coverage when i've had the same insurance for two years and have used their services in the past. I only went there cause I was new to the area and didn't know better. However, if you like to be treated like a second class citizen and deal with new staff each visit, due to their high turnover rate, feel free to support. But, if i was you i'd take my advice and go elsewhere.
Lenscrafters..400 dollars for one lost lens
Took glasses in 3 weeks prior to get screw tightened so that lens would not fall out. Tech put finger nail polish on the screw. Last night the screw fell out..lost lens. Went in to Lenscrafter...told me that my prescription was just over a year old..would need to exam at 100 bucks and replace both lenses at 389 bucks plus tax. Told me that they would violate a state law by using a prescription over a year old...found out that was BS..after much negotiating...they replace the single lens for 140 dollars. This is quite a scam. They took no sympathy in the fact that they did not adequately fix the problem. I called other Lenscrafters in the area and they would take any prescription up to two years out...scam.
Lenscrafters Fashion Place Mall Utah Bad Business Practices
Lenscrafters Fashion Place Mall was way under staffed yesterday. Lynn a sales representative said they had 10 employees there the day before. However, that was not the problem, the problem was 12 people where waiting and only two representatives where working the day in question. Later Lynn admitted the manager, AMY was suppose to be there but did not show up. While helping a client the would drop everything and spend 15 minutes on the phone. I was taught the customer in front you with money in hand should be taken care of first, after all a standing customer took all the time to come down and conduct business. Lynn and Amy disagree apparently. When I mentioned hey were under staffed, Lynn got very belligerent and rude, probably from being stressed. I asked for the home office address and or phone number and she refused to give the information. Oh .. yes I went down to have and ear piece replaced and they did not have any replacement parts. I did go to Gateway and they seemed to know how to keep customers happy.
LensCrafters review in Washington, District Of Columbia: Incompetent Staff at Mall of PG
Lenscrafters, Mall of Prince Georges. Only 2 incompetent staff working there! overpriced, waited a month to get glasses that one of the incompetent staff told me had been sitting there for 2 weeks, after I repeatedly called and was told that they were not back. I told you staff was incompetent...why would they tell the customer that your glasses have been sitting here for 2 weeks!I am not going to go into detail about this store, but I will say...you will never, ever get another dollar of mine! Your "quality assurance" is defined as - Staff digs through a pile of blue trays, pulls out a pair of glasses and sprays on a solution. Then wipes them down and put on your face. Then they act like you are taking to long while trying to see if they are okay. Wonder why you have so many complaints...pay your staff a decent salary, and they will perform better! Remember..."word of mouth is the best advertisement that any store can get"! I should have had a clue when a lady made a comment about waiting a long time and walked out! I know someone from your staff will respond to this...I don't really care what you say. Just like I read what others had to say, after I ordered glasses. I hope someone will read this and see what they are getting in to before they order glasses!
Lenscrafters Customer Care
LensCrafters review: Washington PA Store Sucks
Washington Crown Center has several opticals owned by same company. You are better off to go someplace else. They are over priced and lack knowledge of the products. The doctor and the store say they are two different places and will not answer any thing they just send you back and forth to different people. They have hours posted and they do not follow them. There prices for exams change after you are there and the discounts are taken only off half the exam price. The exam takes about 10 mins with the doctor and the other 50 mins with the front desk.
Lenscrafters ... not pleased!
I purchased 2 pairs of glasses from Lenscrafters in the Wilton Mall, Saratoga Springs, NY (15 months ago). The ear piece / hinge of one pair broke (from wear ?) and Lenscrafters told me they have zero parts to repair the glasses. I paid more than $200 for this one pair of reading glasses. Cannot be repaired? The solution: Lenscrafters wanted to sell me a new pair of glasses. I told the rather nasty optician that I'd rather pay another optical shop twice as much ... no more Lenscrafters in my life. Terrible customer service! How can a store not be capable of a simple repair for rather expensive frames?
To Whom It May Concern: Recently i purchased a pair of glasses from the Lens Crafter store in Tupelo, MS. The girl who fitted me told me that if anything was wrong with the glasses to return in 2 weeks. I did and told her that the bifocal needed to be lowered. She...
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