Customer service
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years.

Not anymore. After recently needing an ear piece replaced (Less than $10.00) on my frames, I was advised they do not carry parts. However, they would be happy to file a claim with the frame manufacturer (Several days to even have an answer from the manufacturer) or I could use my insurance protection to replace the frames. This includes a copay of $35.

Keep in mind we typically spend between $1500-$2000 a year at this store. The sad part part, I was dealing directly with the General Manager. From a customer’s perspective, very disappointing. From a business perspective, I would have a problem with an employee turning away a devoted customer over an ear piece part that cost less than $10.00.

Keep in mind, this ear piece is slip on and they had the part on another frame. I guess Lens Crafter has enough business in Owings Mills.

In addition, I would not like to have to explain that decision to my supervisor. Best regards, Former Lens Crafter Customer

Product or Service Mentioned: Lenscrafters Eyeglasses Part Replacement.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like