LensCrafters Phone Numbers and Emails

Toll-Free Number:

  • (877) 753-6727

Customer Service:

  • (855) 592-2237
    Additional Support Or Assistance Due To A Disability
  • (855) 589-8891
  • (877) 753-6727
  • (877) 848-8476
  • (513) 492-6907
  • (616) 464-0106
  • (732) 240-0666


  • (513) 765-4321

LensCrafters Emails:

Customer Service
DMCA Inquiries, Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

LensCrafters Contact Information

LensCrafters Website:

LensCrafters Online Chat:

Corporate Office Address:

LensCrafters, Inc.
4000 Luxottica Place
Mason, Ohio 45040
United States

Other Info (opening hours):


Monday - Friday: 8 am - 9 pm (EST)

Saturday - Sunday: 9 am - 7 pm (EST)


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LensCrafters Rating Based on 217 Reviews

Rating details

more details
Customer service
Price Affordability
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

Summary of LensCrafters Customer Service Calls

02:06 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call LensCrafters Customer Service?

Staff Question:

  • “Have a Complaint about the manager”
  • “Good customer service”
  • “Sorry service”

Refund Question:

  • “My refund”
  • “Refund check”
  • “Refund”

Product/ Service Question:

  • “Defective eyeglasses”
  • “My glass broke”
  • “I have paid for glasses in frederick md and they should have been there I believe the people there are playing games with me”

Request for Information Question:

  • “Can't get a status of my replacement glasses from Broadway Macy's location”
  • “Purchase question”
  • “Hi, I was employed by LensCrafters many years ago and need to find out the dates of employment. Also, there is an embarrassing typo on the page. It says “ I have read and agree to the Pissed consumer termed of service “”

Payments and Charges Question:

  • “Billing”
  • “I need to make a payment by 8-2-21”
  • “Billing issue”

Shipping and Delivery Question:

  • “Didn't get my refund since 5 months”
  • “Delivery of glasses”
  • “Very upset original order was placed Dec.12,2020, order still not received”

Return/ Replace Question:

  • “I had purchased a Burberry frame from LensCrafters and handle peeling off can handles replaced”
  • “Return policy”
  • “My replacement glasses haven't arrive since dec 14. Until now the store been giving me run around .”

Employment Question:

  • “My old employment dates from 1995”
  • “W-2”
  • “Payroll”

Account Question:

  • “Account”
  • “I need my account number to register pay online”

Activation/ Cancellation Question:

  • “My contact order was cancelled”
  • “Need to cancel an order that was made a month ago”

Cards Question:

  • “Credit back to my credit card”

Website/ Application Question:

  • “I cannot complete my order on the website”

Other Question:

  • “I was called out of my name in LensCrafters in San Francisco the name I was called again but it in and I guess you should know the rest no I take that back the name of the car with your black Nager and a *** so I need my glasses at me waiting for”
  • “Bad experience with store”
  • “Conplain”


LensCrafters Return Policy
To read more: https://www.lenscrafters.com/lc-us/return-policy
LensCrafters Terms of Service
To read more: https://www.lenscrafters.com/lc-us/terms-and-conditions
LensCrafters Privacy Policy
To read more: https://www.lenscrafters.com/lc-us/privacy-policy
LensCrafters FAQ
To read more: https://www.lenscrafters.com/lc-us/customer-service/faq
Top LensCrafters Services

Customer Care, Manager, Shipping Service

Top LensCrafters Products

Eyeglasses, Eye Exam, Eyeglass Lenses

LensCrafters Pros and Cons

Pros: Some of the staff, Range of products offered, Selection of frames, All ways messed, Staff

Cons: Poor customer service, Poor service, Poor management and customer service, Over priced, Customer services and the quality of the glasses

Related Companies

Luxottica, Ray Ban, Pearle Vision, Target Optical, Sunglass Hut


LensCrafters Company is a designer of eyeglasses frames and contact lenses. The company was established in 1983. LensCrafters is headquartered in Cincinnati, Ohio. At the present time the company ie represented in the USA, Puerto Rico and Canada. It is the top provider of prescription eyewear and sunglasses. The company provides the latest eyeglasses frames with new upgraded lenses for men, women and kids, finding the best solution for every customer individually according to his or her face shape, color of eyes, hair and skin. Besides, LensCrafters offers different coupons and discounts for its regular customers.

LensCrafters reviews and complaints

LensCrafters is ranked 127 out of 691 in Medical Supplies and Equipment category

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