Contact Information

LensCrafters Phone Numbers

Toll-Free Number:

  • (877) 753-6727

Additional Support Or Assistance Due To A Disability:

  • (855) 592-2237
  • (855) 589-8891 TTY
  • (877) 753-6727
  • (877) 848-8476
  • (513) 765-4321
  • (513) 492-6907
  • (616) 464-0106
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LensCrafters Email:

Corporate Office Address:

LensCrafters, Inc.
4000 Luxottica Place
Mason, Ohio 45040
United States

Other Info:

Mon-Fri: 8 am - 9 pm EST
Sat: 9 am - 7 pm EST
Sun: Closed

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Summary of LensCrafters Customer Service Calls

03:25 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact LensCrafters to Ask about:

Staff Question:

  • “Customer service and complaint”
  • “Customer service” , Review #1736645
  • “Terrible customer service”

Refund Question:

  • “Refund” , Review # 1657706

Product/ Service Question:

  • “Insurance”

Payments and Charges Question:

  • “Billing issue”

Return/ Replace Question:

  • “My daughter was involved in a very serious car accident where her eyeglasses were crushed she has been hospitalized and will be in the hospital for the next several weeks I need replacement lenses”

Request for Information Question:

  • “Appointment”

Other Question:

  • “Very upset” , Review # 1764157
  • “Complains”
  • “Dissatisfaction” , Review # 1749552

LensCrafters Rating Stats

1.8 out of 5 stars
based on 151 reviews
See all 686 reviews

Rating trend


LensCrafters Return Policy
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LensCrafters Terms of Service
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LensCrafters Privacy Policy
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LensCrafters FAQ
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Top LensCrafters Services

Manager, Customer Care, Shipping Service

Top LensCrafters Products

Eyeglasses, Eye Exam, Eyeglass Lenses

LensCrafters Pros and Cons

Pros: Some of the staff, Selection of frames, Range of products you offered, Range of products offered, Staff

Cons: Customer service, Poor service, Customer services and the quality of the glasses, Over priced, Sub standard lenses


LensCrafters Company is a designer of eyeglasses frames and contact lenses. The company was established in 1983. LensCrafters is headquartered in Cincinnati, Ohio. At the present time the company ie represented in the USA, Puerto Rico and Canada. It is the top provider of prescription eyewear and sunglasses. The company provides the latest eyeglasses frames with new upgraded lenses for men, women and kids, finding the best solution for every customer individually according to his or her face shape, color of eyes, hair and skin. Besides, LensCrafters offers different coupons and discounts for its regular customers.

LensCrafters reviews and complaints

LensCrafters is ranked 86 out of 568 in Medical Supplies and Equipment category

Area Served


Payment Methods

American Express

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