LensCrafters Phone Numbers and Emails

Toll-Free Number:

  • (877) 753-6727
Send Message

Customer Service:

  • (855) 592-2237
    Additional Support Or Assistance Due To A Disability
  • (855) 589-8891
    TTY
  • (877) 848-8476
  • (513) 492-6907
  • (616) 464-0106
  • (732) 240-0666

Legal:

  • (513) 765-4321

LensCrafters Emails:

Customer Service
Legal
DMCA Inquiries, Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact LensCrafters Customer Service?

Most Popular Number:

(877) 753-6727
Total calls: 437 Issues resolved: 10 Last call: Mar 18, 2024

What Is the Lenscrafters Customer Service Phone Number?

Customers have several contact options to reach LensCrafters customer service. The primary toll-free LensCrafters phone number for general inquiries and assistance is 1-877-753-6727. If you require additional support or assistance due to a disability, you can call LensCrafters at 1-855-592-2237. The LensCrafters phone number for TTY services is 1-855-589-8891.

In addition to these, there are several other LensCrafters customer service numbers that you can utilize depending on your specific needs. For eye care and related concerns, you can call 1-877-848-8476. Other LensCrafters contact numbers include 1-513-492-6907, 1-616-464-0106, and 1-732-240-0666. LensCrafters provides a dedicated legal contact number at 1-513-765-4321 if you have legal inquiries or concerns.

Can I Contact Lenscrafters via Live Chat?

Users can contact LensCrafters via live chat through their website's "Contact Us" page. The LensCrafters chat feature enables customers to get immediate assistance from a LensCrafters customer service team member. The chat service is available during specific hours, from Monday to Friday, between 9:00 AM and 4:30 PM EST. While the live chat is closed on weekends, users can still utilize other support options.

LensCrafters also provides a comprehensive Frequently Asked Questions (FAQs) section where customers can find quick answers to commonly asked questions. The FAQ section serves as a valuable resource to address inquiries promptly.

Furthermore, customers can use the email feature available on the "Contact Us" page. By selecting the email option, users can send their questions or concerns, and a member of the LensCrafters team will respond within one business day. The email option requires essential details such as name, location, address, and message.

LensCrafters' diverse contact options ensure that customers can choose the method that suits them best, making it convenient to seek assistance or find answers to their queries promptly and efficiently.

What Is the Lenscrafter's Corporate Office Address?

The LensCrafters corporate office address is LensCrafters, Inc., 4000 Luxottica Place, Mason, Ohio 45040, United States. LensCrafters' corporate office is Ohio's operations and management hub. The LensCrafters headquarters is a crucial location where strategic decisions, administrative processes, and business planning take place to drive the brand's vision and operations forward. As a prominent business area, Mason, Ohio, aligns with LensCrafters' position as a well-known eyewear retailer.

From the LensCrafters corporate centralized location, the customer service team of LensCrafters coordinates various aspects of its business, including retail operations, customer service, corporate communications, and more.

PissedConsumer Club

Contact Information

LensCrafters Website:

LensCrafters Help Center:

Corporate Office Address:

LensCrafters, Inc.
4000 Luxottica Place
Mason, Ohio 45040
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8 am - 9 pm (EST)

Saturday - Sunday: 9 am - 7 pm (EST)

More contact details

Fax:

+1513-492-6907

LensCrafters Customer Service Reviews

1.5 / 5
Poor
Guest-5644847
New glasses had loose lenses in frame. Woman waiting on us was condisending, talked down to me and lied about her being the store manager.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I was told that I should have known that the new glasses had the option of soft silicone nose pads. I replied that when we got the glasses, that we brought our own pads in and we were never told of the option of getting them on the glasses.

At that point the person waiting on us started accusing me of talking to her in an attacking way.

Pure BS, bad craftsmanship, terrible customer service. 40 years of being a loyal customer ended today.

Read full review
Guest-5599170
Manager discriminated me just because I had a voucher from my Dr's office for new glasses.

As soon as I walked in the door of the Mall Rd Lens Crafters I heard the older lady say "voucher".. She put 2 trays of frames on the counter and went back to what she was doing at the other counter..

Very rude customer service!!! She never offered to help me pick a frame or anything else. Never came back to see if I'd found anything I liked.. left the store..

Went to Crestview Hills Lens Crafters and they only had 5 pairs to choose from.. This was all on a Wed January 24, 2024.. Went to Target optical and was treated with great respect. The guy said he left Mall Rd Lens Crafters because of that rude manager..

Told me her name is Angie.. I tried getting the prescription filled at America's Best, but they don't take vouchers or my insurance.. I've always received good customer service from America's Best... My advice is steer clear of Lens Crafters...

I've read a lot of the complaints here and it seems to me the company needs to do some house cleaning, employee wise.. good luck, hopefully my review will prevent others from bad customer service there..

I finally called and filed a complaint today. Feb 6, 2024..

Read full review
Luz Q Har
Refund Pending
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1.2

Good day Luxottica and LensCrafters Customer Service. My name is Fernando Roldan and I am writing this message on behalf of Luz Quintero who had an eye on Monday, September 4, 2023.

I am writing on the following reference numbers:
231003****81
231003****88
231005****45
231011****55
You folks have failed to provide Ms. Luz with the necessary refund for the poor eye exam she obtained. Her payment was $115.95, which she wants a refund. The last person I spoke with Tiffany on 12/22/2023 said that we have to talk to the doctor because that optometrist was not part of the LensCrafters store at the Glendale Galleria.

That kind of explanation is unacceptable due to the fact that Luxottica and LensCrafters are responsible for quality customer service no matter if you folks have a third party doctor or not. These are the following representatives that assured us that Ms. Luz will get a refund in the mail:
Amber 10/17/2023
Elaina 11/9/2023
Alexis 11/30/2023
Kaliyah (Supervisor) 11/30/2023
Ruy 12/1/2023
Thaelys 12/1/2023
Elaina 12/14/2023
Erin 12/14/2023
Ms. Luz and I are very disappointed in the quality of service.

I expect you folks to deliver on your promises. Otherwise I will continue to keep writing these messages.

If you have any questions, please call me at 818-415-****. Thank you.
Fernando Roldan

Read full review
Adios E
Obscene Negligence
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1.7

Started ordering a pair of prescription glasses a month ago - site is nearly unusable, especially if you're shopping around sales times. But this company is within my insurance network and one of the few to offer better brands.
The website kept kicking me off, clearing my basket, clearing my insurance information, etc.

I somehow managed to place an order and my total was showing at about $180. Then the basket the total changed to $540. Customer service was non-reachable, so I looked online and saw that you will get billed a higher amount and then the insurance company will refund you after the claim goes through.
I filed the order, got confirmation, and started waiting. After 7 business days I got nothing, after 10 nothing, the status of my order is a constant "Processing", I called after 12 days and the rep said "yeah, it looks like your lenses shattered during the manufacturing process, this happens often, your order should ship to you within 8 days".
I wait, and the same thing happens, with December coming to an end and vision benefits expiring.
I call again, and another rep says "looks like it'll be another week, I can escalate the case and maybe get a concrete date, but it might not work".
I told her that I'll just wait, but wanted to clarify that my insurance claim was going through, and she said "well, the system used a site discount, so your insurance is still available for use".

I asked for my insurance to be used instead and said I would wait for my glasses to arrive.
So the website does not work, and I'm assuming very well on purpose so that you HAVE to go into a store to get worn down by sales reps and won't get the chance to comparatively shop and make clear decisions.
When the company messed up and delayed my order, I got zero communication on it - had I not called, I would just be waiting indefinitely.
LenseCrafters was about to charge me triple even though I entered my insurance info a million times, was given the total with insurance, and the insurance was still on file when I called for the second time.
I would have written off this or that as just a mistake or an error in procedure, but with everything combined, I truly believe this company has set up its services to scam people.
I have cancelled my vision insurance for this year and will never return to LenseCrafters for their business. This company should be shut down.

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How Good is LensCrafters's Customer Service?

Jemmie Ihw
Jemmie Ihw
Feels Satisfied | Jan 07, 2024

Very friendly and helpful

Read full quote
Marijo Qes
Marijo Qes
Feels Disappointed | Nov 07, 2023

Very bad experience

Read full quote
Manuel C Its
Manuel C Its
Feels Disappointed | Apr 09, 2023

Long delivery

Read full quote

Summary of LensCrafters Customer Service Calls

513 TOTAL
CALLS
02:06 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call LensCrafters?

Staff Question:

  • Aggravation poor service
  • “Disasitfied with glasses and service.”
  • “Have a Complaint about the services”

Product/ Service Question:

  • “Product complaint”
  • “Defective & flawed eyeglasses frames”
  • “Insurance”

Payments and Charges Question:

  • “Make a payment”
  • “Incorrect charges”
  • Coupon misrepresentation

Refund Question:

  • “Havent been refunded”
  • “My refund”
  • “Refund check”

Request for Information Question:

  • “Need to know my prescription”
  • “Need to reschedule an appointment”
  • “To find out if a office can deny you bathroom use as a customer”

Shipping and Delivery Question:

  • “Delivery of glasses”
  • “Prescription sunglasses did not get in time, lost in mail.”
  • “Didn't get my refund since 5 months”

Return/ Replace Question:

  • “Change address”
  • “My return”
  • “Return”

Account Question:

  • “Reset password”
  • “Unlock my account”
  • “Account”

Employment Question:

  • “My old employment dates from 1995”
  • “W-2”
  • “Payroll”

Website/ Application Question:

  • “Went to one of your site and lady broke my glasses while trying to unblend them and blamed it on me I sat there and heard them snap when she used a device to try fix it and got up and her and a couple other associates went in the back just got these”
  • “I cannot complete my order on the website”

Cards Question:

  • “Lost credit card”
  • “Credit back to my credit card”

Activation/ Cancellation Question:

  • “My contact order was cancelled”
  • “Need to cancel an order that was made a month ago”

Other Question:

  • “Tefund”
  • “I need copy of my receipts from 2013 thru present from Ayanna and Valerie Harmon”
  • “Claims action”

About

Related Companies

Luxottica, Ray Ban, Pearle Vision, Sunglass Hut, Target Optical

Summary

LensCrafters Company is a designer of eyeglasses frames and contact lenses. The company was established in 1983. LensCrafters is headquartered in Cincinnati, Ohio. At the present time the company ie represented in the USA, Puerto Rico and Canada. It is the top provider of prescription eyewear and sunglasses. The company provides the latest eyeglasses frames with new upgraded lenses for men, women and kids, finding the best solution for every customer individually according to his or her face shape, color of eyes, hair and skin. Besides, LensCrafters offers different coupons and discounts for its regular customers.

LensCrafters reviews and complaints

LensCrafters is ranked 187 out of 910 in Medical Supplies and Equipment category

Area Served

USA

Payment Methods

American ExpressMasterCardVISADiscover

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