Wife purchased pair of sunglasses - expensive brand - no name as this is about Lenscrafters - have talked to sunglass company - frames supplied to Lenscrafters with understanding that Lenscrafters will provide follow up service - frame around lens snapped - after about 3 months - returned to the store - indifference on part of store staff hard to comprehend - take to the watch repair shop I was told. The glasses couldn't be repaired - your temporary gain is several hundred dollars - guessing here as to actual cost of replacing the frames - will either my wife or I ever go into Lenscrafters again?
- not in this lifetime - what will your loss be? - thousands!!! Hmmm.
Wake up, Lenscrafters - you're not the only game in town - by a long shot - and you've removed the services of the optometrist located beside your business - bet they will be happy. Lenscrafters - Northland Village Mall - Calgary
Product or Service Mentioned: Lenscrafters Sunglasses.
Reason of review: Poor customer service.
Monetary Loss: $420.
Preferred solution: Let the company propose a solution.