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1.0
Details
THE WORST EXPERIENCE EVER, ALL I CAN TELL YOU JUST STAY AWAY FROM LENSCRAFTERS TJMAX PLAZA THE MANAGER SARA BY THE WAY HOW SHE TREATS CUSTOMERS MADE THAT STORE THE WORS STORE IN THE AREA IM LON G TERM CUSTOMER I DID A LOT OF BUSINESS WITH LENSCRAFTERS DURING THIS PAST...
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Review
#1598611 Review #1598611 is a subjective opinion of poster.
Service
Lenscrafters Manager
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Full refund

LensCrafters review: Luxottica

1.0
Details
Four month old glasses covered under the purchased insurance. Frame has a manufacturing default. I must send my glasses back to get a repair. Well I can’t see if I send glasses back. Does this sound like a company that really cares .
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Review
#1606337 Review #1606337 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Reason of review
Bad quality
Loss
$700

LensCrafters review in Denver, Colorado: Ungodly slow ungodly expensive

2.4
Details
Spent more than $550 on a single pair of glasses it takes two weeks or more to receive your glasses. At America's Best.. the most expensive glasses plus all the add-ons are less than 250.00
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Review
#1603969 Review #1603969 is a subjective opinion of poster.
Pros
  • Some of the staff
Reason of review
Pricing issue
Loss
$500

LensCrafters review in District 4, Louisiana: Poor Management

1.0
Details
On 13 June I took the wife into lenscrafters in Kenner, LA to get new set of glasses, agreed on a new frame and a price. The manager of the store calls back a week later that the glasses wrer in and by the way, she didn't charge enough for the frames and was totally indignant that she should be held responsible for the price difference. In my business, if I make a mistake on a price Quote, I am responsible for the original quote. The attitude of the manager is ridiculous and we wont go back to lenscrafters anytime soon
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Review
#1568309 Review #1568309 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$50
Preferred solution
Deliver product or service ordered

LensCrafters review in Memphis, Tennessee: Refund

Refund check from home office
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Review
#1657706 Review #1657706 is a subjective opinion of poster.

LensCrafters review in Kendall-Palmetto Bay, Florida: Terrible customer service

1.6
Details
After waiting for over an hour, the manager of the store decided to take care of a customer that was there only 5 minutes and argued with me that the person was there before me. Totally unprofessional and rude.
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Review
#1562800 Review #1562800 is a subjective opinion of poster.

LensCrafters review in Delray Beach, Florida: Bait and switch

I thought I bought a pair of Rayban prescription sunglasses but instead they gave me an inferior pair and I was out $224. I brought them in and they told me that they were not the glasses they sold me. the store was on Linton Blvd. in DelRay Beach, Florida This was in April 2019
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Review
#1576070 Review #1576070 is a subjective opinion of poster.
Product
Lenscrafters Sunglasses
Reason of review
Bad quality
Loss
$224
Preferred solution
Full refund

LensCrafters review in Delray Beach, Florida: BAIT AND SWITCH

I PAID FOR A PAIR OF rAYBAN PRESCRIPTION SUNGLASSES AND RECEIVED A CHEAP PAIR OF NON PRESCRIPTION INSTEAD. IN aPRIL 2019 AT THEIR DELRAY BEACH FL STORE ON LINTON BLVD
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Review
#1576075 Review #1576075 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$224
Preferred solution
Full refund

LensCrafters review: Never again

1.0
Details
Lens Crafters quoted me a price for lenses in to frames I already had. They did not have frames close to what I have worn for a long time. When I returned, the price was escalated by $100.00 ( $ 160.00 to $ 260.00 ). Went to a competitor and Lens Crafters messed with the paperwork several times before I went to their local office again. They told me that I could not get a copy of the prescription as it was not signed. Remember that this is after they three times supposedly sent it to a competitor whose price was significantly less and the same as previously quoted. They said it would be a week before a Doctor could sign the prescription. So if you do not bend to their prices, Lens Crafters will make it very difficult for you to go else where. N E V E R A G A I N
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Review
#1525047 Review #1525047 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Cons
  • Customerr service
Reason of review
Poor customer service
Loss
$250
1.0
Details
On Saturday March 17, 2019 i went to LensCrafters in search of new glasses. After searching the store and finding three pairs to try on I patiently waited for an attendent to offer help to me. Not one of the workers offered to assist. I noticed them looking at me on...
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1 comment
Anonymous
#1663081

Lots of time on your hands, huh? I wish I had time in my day to play a little game of grab *** with store associates to see how long it takes people to attend to me.

How about just saying after waiting an initial few minutes, “Excuse me, but I am ready.”, hmm?

You wasted your time twice: once when you returned to the store and the second writing this review. No one cares.

Review
#1495537 Review #1495537 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Cons
  • Very bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • lenscrafters bad customer service