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I purchased my eyeglasses from Lencrafters, Camp Creek Market Place, Fast Point, GA. I returned to Lencrafters, the same store the purchase was made, and ask for my nose pads to be replaced. They did replace but charged me $10 plus. That was several months past.

Today, I visited Pearle Vision and ask for nose pad replacements. Pearle Vision replaced the pads without a charge and did not even ask where I purchased my eyeglasses.

Lenscrafters have lost a customer.

P.S.

Pearle Vision did my eye exam and wrote the prescription that I took to Lens Crafters to purchase the eye glasses.

Location: Saint Louis, Missouri

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Guest

No matter where you go with Lenscrafters, you're in great danger of rude staff, incompetent work and poor quality frames. And add being overcharged to the list.

Guest

pearle vision and lenscrafters are owned by the same company, which is Luxottica.

pearle probably recognized that it was a sister store company and replaced at no charge.

likewise lenscrafters will replace nosepads on glasses from sunglass hut and other sister stores for free. did you let them know that you had purchased the glasses from them?

Guest

Lenscrafters has a policy that will replace nose pads for it's customers free of charge. If you purchased the frames and the lens at Lenscrafters, then you should have gotten the pads free, but if you just got the lens there, then there would be a $10 charge, because the frame was not bought at a Lenscrafters.

Guest

Go to the Lenscrafters store in Fayetteville, Ga. They will take great care of you.

Guest

you should complain to the general manager of that particular store or corporate. i work at lc and we do charge $10 for nosepad replacement but only if you purchased your glasses at a place other than lenscrafters (does not matter which location).

you got ripped off. we don't even charge to replace your nosepads if you got them from sunglass hut b/c they are the same company.

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