LensCrafters Reviews in Los Angeles, California
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(14 of 676 reviews match)
Latest review first
I had an appt in LensCrafters and waited for ever to be seen in Florence ky mall location on dec 13 th 2015. I used the RX and my rt eye rx is blurry. I don't know what rx they wrote but it's not right. The front desk is slow to respond and they don't care about the...
Lenscrafters Eye Exam
I requested to have my glasses tightened. The lens crafter technician heated up my glasses. This caused my lens to fragment. I complained but was told that i had agreed to not hold lens crafter responsible if something happened to my glasses. I was given opportunity for repair at a discount. I did not get the amount of discount since I did not agree that I should.
Reason of review
Poor customer service
LensCrafters review in Los Angeles, California: Bad service
went to lenscrafters in the mall in century city, los angels. The people could care less about greeting anyone but i wanted to get glasses for my brother. i told my brother how good lenscrafts is. this was not our experience. they told me 45 min glasses would be done came not done, waited another 45 AIsa asked me for payment I told himin the past i paid after i received the glasses. he laughed at me my husband and my brother. he continued to make nasty comments and laugh even in front of his manager never will I shop at any lenscrafters
- How we were treated
Reason of review
The Lenscrafters purchase of Tiffany eyeglass frames at a near $500 cost, was not backed by any guarantee when the hinge became loose and rendered the frames useless. Shuffled from one manager to another, I was finally sent to a fix-quick to get the frame soldered at...
i was assisted by one of their associate named heather in west huntington, monrovia, california branch. she's not approachable and when I asked a question, she's so rude and raised her voice to me. I was really pissed to that lady... she's just lucky that there's...
I wento to Lenscrafters to get an eye exam. I asked how much the exam cost and she quote $65 for basic exam and additional exam was $95 more...but I could get discount with my triple A! I was told they take walk in so just wait for few minutes I waiting in the...
Lenscrafters Eye Exam
LensCrafters review in Los Angeles, California: Customer Complain
I turned in my glasses for replacement of the frame on 11/30/11, They told me that they will locate a frame like mine to fix them. I have been calling for my glasses because I AM UNABLE TO WORK and they say they haven't locate the frame to call again. I feel this is a very irresponsible part of Lenscrafter. I ask them to give me a refund for the glasses and they refuse to do it. I have been a costumer for a long time and every year I spent over $1000.00 to get my glasses. This time I am very dissapointed of the service that they have provided. Please I am submitting this complain hoping that somebody will be able to do something so the Montclair, CA store refunds my money because now I don't want anything to do with this company
LensCrafters review in Los Angeles, California: No customer service, a month later I still don't have my glasses..
I have had the worst experience so far at Lenscrafters here in Torrance, CA. I am a new customer and wanted to try them out,and guess what?I will never go back to this company, not only that, I will tell all my friends and families how bad they are.I ordered my glasses on March 31 and it has been 4 weeks still no glasses!!Today is April 27!!!I never received calls from them, I have to call them all the time and everytime I got a different time frame.They have so many excuses,first it was that the they made the lenses with wrong prescription,second time it was the lenses didn't pass inspection in the factory level, the last time I called, it is about the weather in Ohio!!Give me a break!!! I am so pissed at them, seriously, I have been wearing glasses since I was 16 and I have never ever been treated like this.There is no customer service, each time I have to call to check the status of my lenses and everytime when I call, it seems that I am bothering them!!What a *** company, I paid over 350 dollars out of pocket and this is the service I get! Don't go to lenscrafters, you will end up paying top dollar for the worst service!!! I am gonna go to the store tomorrow to see what another excuse they will give me, stay tuned in!
LensCrafters review in Los Angeles, California: Another Over a Month - No Glasses!!!!
Lenscrafters - HEMET California. It took 6 weeks to finally get glasses in.....and they were and are pieces o ***. That cost over $700. Sales personal LIED LIED LIED LIED and then LIED some more. They will tell you ANYTHING to make a sale. *** to non existant customer service, poor to terrible quality of product and when I took the *** pieces of *** to a real vision care place....they went into the trash. My replacements were done and delivered in a week....way way better quality for 1/2 of what *** lenscrafters sold. STAY AWAY FROM THIS PLACE!!!!!!!!!!!!!
Lenscrafters Customer Care
LensCrafters review in Los Angeles, California: Apalling service, inept, unprofessional = AVOID!
We live in Santa Monica, CA, and had British friends on vacation who needed prescription sunglasses right away, so we took them to our local Lenscrafters store on 321 Wilshire Blvd. Our friends bought 3 pairs of glasses, including one with a prescription they had brought from England, and another that required an eye exam at the Lenscrafters store. Our friends were not impressed with the lack quality and thoroughness of the eye exam, but it got worse: when they picked up the glasses, (1) the lenses were progressive instead of solid color as specifically requested; (2) the pupil distance was wrong; (3) one of the lenses' strength was completely wrong. All despite multiple "measurements" by a sales representative who couldn't care less. We took the glasses back to Lenscrafters. They agreed to refund the lenses, but not the exam, which they called "unrefundable service". Yet, they could not make the refund at the store because their computers were down! They told us to arrange the refund by phone the next day. When we called to arrange the refund over the phone, the person we spoke to had no clue what to do, and told us to go back to the store. Unfortunately, our friends were flying away that night, so we went to the store for them, and the store manager did indeed refuse to refund the eye exam -- telling us stories about how service is non-refundable, how she had similar problems with her dentist, etc. We got written a proof of the refund on the lenses for our friends, but we are taking this matter all the way up Lenscrafters' food chain if necessary, as our -- and our friends' -- experience with them has been a disaster from the moment we stepped into their store. We feel genuinely embarrassed to have recommended Lenscrafters to our friends, who didn't have much time to visit Santa Monica/Los Angeles, and wasted a ridiculous amount of it dealing with Lenscrafters' appalling A-Z ineptitude -- while also wasting money. We will never recommend Lenscrafters to anyone ever again, and we certainly won't entrust our eyesight with that low quality, low expertise, and low service chain. There are plenty of professional, better-value alternatives in and around Santa Monica, so avoid Lenscrafters at all costs!
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