State: California Clear all filters (78 of 676 reviews match)
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LensCrafters had to reorder 17 days later

1.0
Details
I spent $467.09 out of a total of $759.09 (insurance coverage) I am nearly legally blind in the right eye. I started calling LensCrafters on the 12th day after the order was placed. I was told "No later than Tuesday or Wednesday Sept 11th or 12th. I was told on Sept 11th: "We don't have a tracking number. The order has been lost. We had to reorder yesterday. It's going to take a while." This could have been done nearly one week ago. No other response from LensCrafters management
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Review
#1352888 Review #1352888 is a subjective opinion of poster.
Service
Lenscrafters Shipping Service
Reason of review
Order processing issue
1.0
Details
LensCrafters review -  Don't use your hard earned $$$ on them
LensCrafters review -  Don't use your hard earned $$$ on them
They can make your glasses wrong and still not fix them. OUT THE GATE I noticed something on my lenses they assured me just clean it. Asked them for cleaner they suggested but there's or they can't help you here just go home and wipe them down. Did that, spots didn't...
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Review
#1088405 Review #1088405 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Reason of review
Damaged or defective
First of all the optometrist after examining me said my eyes would grow accustom to the new glasses and to give it a month or so. (my first mistake) I got bifocals seamless with all the trimmings. They made them wrong, the glass was upside down. i was passing out...
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Review
#890459 Review #890459 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Reason of review
all of the above
Loss
$700
Preferred solution
Full refund
I had an appt in LensCrafters and waited for ever to be seen in Florence ky mall location on dec 13 th 2015. I used the RX and my rt eye rx is blurry. I don't know what rx they wrote but it's not right. The front desk is slow to respond and they don't care about the...
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Review
#824897 Review #824897 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam

Lenscrafters Customer Care Review

1.0
Details
Foley, Alabama Lens Crafters is a ripoff. Don't buy their warranty. Customer service is non existent and they are smug.
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Review
#839513 Review #839513 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Poor customer service

Lenscrafters Eyeglasses Review

1.8
Details
The worst place to get same day glasses they tell 2 hrs , it takes 4 . Glendale galleria store. The worst
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Review
#777525 Review #777525 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Reason of review
Bad quality

Lenscrafters Staff Review

2.3
Details
I love the Optometrist who examined me. But the front staff and her aide are very aloof and unhelpful
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Review
#757889 Review #757889 is a subjective opinion of poster.
Reason of review
Poor customer service

Glasses Review

4.0
Details
I requested to have my glasses tightened. The lens crafter technician heated up my glasses. This caused my lens to fragment. I complained but was told that i had agreed to not hold lens crafter responsible if something happened to my glasses. I was given opportunity for repair at a discount. I did not get the amount of discount since I did not agree that I should.
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Review
#624265 Review #624265 is a subjective opinion of poster.
Reason of review
Poor customer service

LensCrafters review in Glendale, California: Disappointed

Took my computer glasses into Burbank location because a screw fell out. The 1st rep. said "come back in 1 hour". Went back in 1 1/2 hours and she told me they haven't started on them. She said come back in 3 hours or we will call you if they are ready before that. No call, So I called them after 4 hours and was told they can't find the right screw. So I took them to Cosco where the technician found a screw to fit. She took five minutes to fix my glasses. She just cut down the length, but it fit securely. If the first rep. said they have not begun to work on them, why did she use the excuse, we have to customize one for you. I guess they were not interested in obtaining a new customer. Manager kept emphasizing we have to wait on our customers during the Easter holiday. The technician that worked on the glasses said he tried 20 different screws with no success. Ha Ha I told him he should hire the person from Cosco in the eye glass department. I wasted 6 hours with Lenscrafter.
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Review
#617916 Review #617916 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact LensCrafters Customer Service

Website:
Mailing Address:
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

LensCrafters Products and Services Reviews

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Lenscrafters - Contacts Review from Simi Valley, California

1.5
Details
I too am very unhappy with Lenscrafters. I haven't even ordered my Verilux lenses for my frames I already bought because they want $1,400 and everyone else on-line is $499 - $540. The worst problem is that I picked up my contacts today and I can't see properly, everything is double. All the doctor states is "well they are exactly what you were wearing before" and when I questioned how that is possible his answer was "I don't have to explain things to you." I am appalled that a doctor feels he doesn't have to explain to a patient.
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Review
#575617 Review #575617 is a subjective opinion of poster.
Reason of review
Bad quality