LensCrafters Reviews in Phoenix, Arizona
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(10 of 676 reviews match)
I have had two sets of poly lenses in six months that have started to chip and crack after six weeks.I don't drop them and only use their cleaner.Something is wrong,I can't be the only one this is happening to.I was told by one employee that I did not have a warranty...
LensCrafters review in Phoenix, Arizona: Very bad
I bought a pair of glasses with a discount. I was told by the sales man i could return and get a second pair at the same discount. When i returned several weeks latter i was told the discount had expired. Salespeeson claimed there was no note in my file to indicate the previous promise
Insurance Claim Review
I suggest everyone to ask for a copy of their insurance claim. I believe I was victim of fraudulent claim by a sales person at the store on park place mall
Deception at Lenscrafters, Arizona Mills, Tempe
Ordered new lenses. After getting home, I noticed an additional charge on the receipt for their Eyeware Protection Plan-$34.99. This had never been mentioned or discussed with me by the salesperson(who was also the store manager). There were also 2 discounts listed 1) AAA-15% Partials and 2) Global Discount-$25 off complete pair. When I returned to pick up the new lenses I asked that the $34.99 be refunded to me. I was told that the $25 Global discount was tied to the EPP and that they would only refund $9.99. I spent 40 minutes arguing with the store staff and the manager (by phone) that these were shady and illegal practices. The manager offered 2 options 1) cancel the order or 2) accept the 9.99 refund. I refused. Eventually, one of the store staff agreed to refund the $34.99. However, though the original charge was debited from my account instantly, the refund has yet to appear. I believe these are bait and switch tactics and even if the refund does eventually appear there was never any acknowledgement of error or apology for the hassle. STAY AWAY
Went into lenscrafters at Arrowheaad mall in Glendale AZ to get a copy of last years receipts. The pld lady was so mean and rude, finally got thwm and left. Two weeks later I had to go back in to get a copy of the Rx that was put into the glasses and tha old lady said...
LensCrafters review in Phoenix, Arizona: Lens crafters
I called yesterday to have DM to call me I have not herd back. You still have charged my bank accounts and benefit account over 2000 dollars someone needs to call me today asap this is just un professional, stealing.I just cant beleive noone is calling me back its like the just dont care about there customers. You would think it is important to serve there customers and take care of them,I really dont know what to do they havw alot of my money and have not lifted a finger to help resolve the issue that they created
LensCrafters review in Phoenix, Arizona: Lens Crafters Comes Through For Me
Getting my Versage eye wear repaired or replaced started out to be a major, major ordeal. The Lens Crafters in Plainfield, Indiana at first did not want to repair or replace the eyewear that was slightly over a year old. But, I will say the store manager (Jennifer) stepped up to the plate, and not only replaced them, but gave me another pair as well, along with a few months supplies for cleaning the glasses. Persistence and getting a hold of the proper manager was the key. Thank you Jennifer and Lens Crafters for going the extra mile on this.
Lenscrafters today quoted me DOUBLE what other stores charge. I checked with local eye glass stores and called one at home that I have used. All quoted me $180 for top lense and including anti-glare. Lenscrafters quoted $380 but said they have a sale going on and offer...
I had a check sent to my local store Lenscrafters in Phoenix AZ located on Camelback Road. The check didnt have my name on it,so the store elected to just case the check instead of holding it and see if a customer comes in. I showed up 2 times and was told I had to...
LensCrafters review in Phoenix, Arizona: LensShafters..a Cult
I purchased a pair of glasses from the Shoddy establishment, and will NEVER return..staff was RUDE, "so called" manager rude also, after waiting 3 WEEKS for a single vision pair of glasses,in which the frames were damaged upon receipt, I will tell ALL not to purchase there. After speaking to "Upper Management" named Joey?, i am convinced their company is run by complete *** As others have posted here, I too believe they practice "Bait and Switch" trying to push their "coatings", empty promises as to when you will receive your purchase, and amazingly how their "Glasses in ABOUT an Hour" turned a simple near-sighted glasses order into a three-week fiasco...I returned them, and went to COSTCO...fabulous price (non-glare included), 169.00 total, and true to their word on FOUR DAY DELIVERY. DO NOT PURCHASE FROM LENS-SHAFTERS, especially in Scottsdale, AZ.
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