i was assisted by one of their associate named heather in west huntington, monrovia, california branch. she's not approachable and when I asked a question, she's so rude and raised her voice to me.
I was really pissed to that lady... she's just lucky that there's another patient there. She's even giving me all the documentations, the eye glasses and the cleaners without a bag so it will be easier for me to carry those stuff.
I think that associate doesn't know how to handle a customer.
Lens crafter make sure that you get a right employee, specially those assisting your clients.
Monetary Loss: $100.