LensCrafters Reviews and Complaints
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Lenscrafters has the worst costumer service!
Well i had my new glasses handed to me March 21st, not even 2 weeks later my glasses are spotty and it seems as if the glare resistant stuff had chipped off. I go in and a manager gives me this BS of a story saying that i scratched it and it is my problem yada yada yada.... So i call corporate and yes you may ask what day today is and it is April 24th and they call me and tell me to go get new lenses and this is after calling like twice a week.... What BS.... The management is rude and no one know what to do.... I will NEVER and i mean NEVER buy another pair of glasses there so long as i live.
LensCrafters review in Chico, California: Follow up on "LensCRAPPERS"
Follow up on previous letter. After many days and hours trying to receive some satisfaction from this company, I finally got somewhere. They will not give out any "corporate or headquarter" phone numbers , you must deal with the local store. I got absolutely no where with the store in question so contacted one within 80 miles. Spoke with the manager there who was wonderful. I explained the situation to him and told him I was not getting any body to even talk to me let alone anything else. He called me back the next the day after talking with the other store's manager. He told me the manager would contact me that day. The original manager who told me that the cracked lenses were due to "too much hairspray" (I don't use it) told me that he would be glad to offer me new lenses. They were even ready when I got to the store today. In the mean time I spoke with an optician here in the town I live and he told me that stress cracks can come in to play when the lenses are even the tiniest bit too large. Or when the permanent marker they use to "mark" your lenses are not wiped off correctly. Both of these were denied by Lenscrafters. This optician has been in business for over 40 years and I think he knows more than the 22 year old "manager" I dealt with. Even though they finally came thru and gave me new lenses I will not be going back. Hour or no hour. I have spent literally thousands in that company and hopefully I will live long enough to spend thousands in another. Their lab coats, name tags and fancy frames are all a facade for poor customer service. You are taking a risk with this place. Glasses are too expensive to put your trust into someone out for the almighty dollar only.
LensCrafters review in Naples, Florida: The people were friendly and the service was good
Sorry some of you had a bad experience with Lenscrafters. We have been using them for years and never had one bad event. My wife and I just got new glasses on 4-18-08, we were waited on right away and there was no pressure to up grade. The sales man offered the up grades,explained them and let us make the choice. Our glasses were ready on time and fitted by a friendly tech. What's agrivating is what you have to go through to post a comment on this site. It's hardly worth the effort. Dave, Naples Fl.
LensCrafters review in Chula Vista, California: Imposters pose as professionals
Give me a white, blue or cream colored lab coat, a nice looking pen and a small organizer and I'll be your Optical Advisor. The color of my lab coat may seem to indicate something to you but I can see that you're not sure what. That is ok, if you're confused I'm ok with that, in fact i'm comfortable with that. Now, what can I sell you...er...excuse me... how may I help you? Oh! you look very nice in those frames (but the're only $125) I think these ($325 put my thumb over the price tag) would match your hair better. ( I must remember my training, close the deal quickly, keep the customer thinking about how they look and that the vision problems they have with their new glasses will be more acceptable in a few weeks). Oh I see you collect boinks, Charles our Optician used to collect boinks when he was a sanitary engineer. I'll see if he could find time to speak to you. Oh I've been working here for 231 years now. Excuse me I be right back. Hi what may I sell..er..help you with. Thank you for (shopping) using Lenscrafters.
I visited the Lenscrafters Store in the Cool Springs Mall north of Franklin TN last Mon. in hopes of replacing several pairs of lenses. Things went smoothly until the young lady waiting on me suggested she take the various frames to the back to have the technician look them over. She carried three frames with her and when she returned I was informed that one pair was questionable because the screws were worn out. That came as quite a revelation because that particular frame had only been on my face 3-4 times. The rest of the 3 years they had been sitting in a drawer. When I informed the young lady of this she simply explained things wear out. Now had it been some of the frames that I've had some trouble with lately I could have agreed but this was just blatant deception in order to sell another pair of frames. I walked out with not much left to be said about their business practices. And remarkably when I went to 2 other places they found no such problems with those frames. Amazing what some companies teach their employees.
I've been going to Lenscrafter since I was 16, and I'm now 27, which makes me a pretty loyal customer one would say...until today. I got an eye exam in April and they gave me a new brand of contacts. The contacts I ripped really easy I ripped almost 3 pairs...
Lenscrafters Eye Exam
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