LensCrafters

The transition lens does not transition on one of the lenses. Looks like one of them is a "non transition" lens.

Anyway, went to store they refused to help me out saying its past 30 days. This is not quality issue which should be subjected to 30 days policy, its about your negligence on multiple times , first not putting the right product what you charged me for and second time when I came within 30 days to tell them something is wrong, my lens do not transition. They did not even put it in a gadget (that other stores have to check if lens transition when exposed to light), to check if the lens transition and told me that sometimes it takes little longer for lens to transition and I bought their excuse. I usually do not go outdoors a lot and besides there is no way for me to know that one of the lens is not transitioning.

In fact someone noticed and thats how I found out. I am attaching a photo as well.

This lens was installed in your store same day same time, since they said they have it in stock, and they did not need to send it out to your outside lab. So the error happened in your store by store techs. We are a family of 5 and been your customer for more than 10 years.

I request you to help me out, looks like only one lens is defective. I request you to please swap it with the right lens.

Thankyou

respectfully

Ali Hakim

407453****

I've never had a manger of any store hang up the phone on me. Your female manager at the Airport Blvd.

store rudely hung up on me because she said "I was screaming at her" which is the farthest statement from the truth.

I brought back my glasses due to a manufacturer's defect, a piece of the frame cracked. I paid my 50.00 and asked if I could keep the defected glasses until my new ones arrive.

During the waiting period of the new pair I sat the glasses down on the side of my truck while unloading groceries. Obviously, I accidently left them laying on the outside of my truck because when our yard maintenance was mowing the following day he found one of the lenses on the ground where I park my truck. I'm not certain if they were ran over with the lawnmower but all we found was one lenses which I currently posses.

It's identifiable due to the lenses prescription and the lenses being customized by Costa with a bevel around the lenses so they can secure with fishing line. Please note, I was told by another manager at the Bel Air Mall location a couple years ago that she had a customer that was on his lawnmower and accidently ran over his glasses, he found a piece of them in the yard and brought it to the store and she gladly replaced his glasses.

I've used Lens Crafters for all my glasses and contact needs since I was in my twenties. I've also owned costa products for the same amount of time. I'm now 57.

I'm so disappointed how the manager treated me, I doubt I will ever shop at your store again.

I've been in the insurance customer service/litigation business for 22 years and presently run a litigation department for American Integrity Insurance in FL. The number one rule I tell all of my employees is: "You never have to tolerate abusive language but you DO NOT hang up on a paying customer if they are trying to express their concerns. I'm not certain how LensCrafters trains their managers in the art of handling upset customers but it should be revisited

I've read Affirms policy and conditions and DO NOT see an exclusion for additional damage occurring while you were waiting on your replacement glasses. This was sudden and accidental and was a direct result of covered damage.

My policy wasn't voided or cancelled and was in place with the premium paid when this occurred.

I now have my replacement glasses at the store and the manager is stating that unless I bring her the old pair back fully intact, she will not allow me to pick up my replacement glasses. I FULLY understand there are conditions in the policy provisions that avoid customers from keeping their old glasses in order to have a spare pair, this IS NOT my situation, I have one scratched and damaged lenses that can be easily proven this was from the original pair I purchased. I'm currently without a pair of daytime prescription glasses and can't wear contacts due to dry eyes, this isn't acceptable due to me not being able to drive or see any type of danger.

I'm well versed in getting results when an insurance company and it's associated don't treat the insured fairly, we call it "Bad Faith" in my department. Blatantly denying my legitimate claim will result in litigation.

This will be my one and final request for LensCrafters and Affirm to act in good faith and follow their policy provisions. If you choose not to act in good faith, please send me a formal denial letter so I can start the process (3400 Riviere Du Chien Rd. Mobile AL. 3669.3

Lastly, why would a large company like LensCrafters have a manger running one of your stores with such a hostile and hateful manner?

Is it not important tyo LensCrafters to have and retain return customers?

I would like a response from upper management regarding this situation within 24 hours.

If not, I'll keep making phone calls and sending emails until I reach your cooperate offices. This will get resolved either in a pleasant or unpleasant manner, it makes no difference to me.

Regards,

Ralph Hargrove

251-222-****

email-mystormclaim@***.com

The sales associates obviously hate people so not sure why they working with the public. I was never greeted when I came in the store.

A gray haired lady was just sitting in a chair on her phone talking away to other staff who ignored me. I started browsing around and this lady never shut up. She talked about herself the whole time I was in the store. She bitched and moaned about everything.

Yet, I did finally get greeted and helped by a gentleman who came out of the back somewhere. I had a headache after I left listening to that lady talk about herself the whole time there and *** when she was asked to do something. She is lazy for I run a business and she was making herself look busy on her phone to avoid work. She was rude to everyone in that building the whole hour I was there.

She poorly represents that establishmen. When she had to give in and help someone she never listened to them for she told them what they were going to do with their insurance. When the customer balked at what she told him he was going to buy she was rude to him and completely pissed she had to work and go over options she was not controlling. I later found out that lady is the one who was beyond rude to my mother in law.

She kept going on about the rudest sales associate with gray hair.

I just expected some one older so it did not click until we were discussing our visits. That lady needs to go to a cubicle job away from people and stop talking about herself.herself.s

Started ordering a pair of prescription glasses a month ago - site is nearly unusable, especially if you're shopping around sales times. But this company is within my insurance network and one of the few to offer better brands.

The website kept kicking me off, clearing my basket, clearing my insurance information, etc.

I somehow managed to place an order and my total was showing at about $180. Then the basket the total changed to $540. Customer service was non-reachable, so I looked online and saw that you will get billed a higher amount and then the insurance company will refund you after the claim goes through.

I filed the order, got confirmation, and started waiting. After 7 business days I got nothing, after 10 nothing, the status of my order is a constant "Processing", I called after 12 days and the rep said "yeah, it looks like your lenses shattered during the manufacturing process, this happens often, your order should ship to you within 8 days".

I wait, and the same thing happens, with December coming to an end and vision benefits expiring.

I call again, and another rep says "looks like it'll be another week, I can escalate the case and maybe get a concrete date, but it might not work".

I told her that I'll just wait, but wanted to clarify that my insurance claim was going through, and she said "well, the system used a site discount, so your insurance is still available for use".

I asked for my insurance to be used instead and said I would wait for my glasses to arrive.

So the website does not work, and I'm assuming very well on purpose so that you HAVE to go into a store to get worn down by sales reps and won't get the chance to comparatively shop and make clear decisions.

When the company messed up and delayed my order, I got zero communication on it - had I not called, I would just be waiting indefinitely.

LenseCrafters was about to charge me triple even though I entered my insurance info a million times, was given the total with insurance, and the insurance was still on file when I called for the second time.

I would have written off this or that as just a mistake or an error in procedure, but with everything combined, I truly believe this company has set up its services to scam people.

I have cancelled my vision insurance for this year and will never return to LenseCrafters for their business. This company should be shut down.

MY NAME IS SHARON, I CAME IN YESTERDAY TO PICK UP MY GLASSES AND TO ALSO BRING THE LADY BEHIND THE DESK A SMALL TOKEN OF APPRECIATION FOR HER KINDNESS WHEN I CAME IN FOR MY EXAM AND WAS TOLD SHE NO LONGER WORKS THERE BECAUSE OF THE INCIDENT THAT TOOK PLACE THE DAY OF MY EXAM. I WAS THERE AT THAT TIME AND THE LADY BEHIND THE DESK WAS NOTTTT THE AGGRESSOR, THE YOUNG LADY ON THE FLOOR WAS THE ONE..

SHE FIRST INSERTED HERSELF IN THERE CONVERSATION AND THEN WAS SCREAMING AT THE LADY BEHIND THE DESK, VERY DISRESPECTFUL.

THE LADY BEHIND THE DESH ASKED HER OUTSIDE TO TALK ABOUT IT BECAUSE OF THE PEOPLE IN THE STORE, BUT SHE WAVED HER HAND AND WAS QUITE THEN.. I DONT KNOW THE LADY'S NAME BEHIND THE DESK, BUT SHE WAS VERY PROFESSIONAL AND JUST AS KIND, SOMEONE YOU WOULD LOVE TO HAVE IN YOUR OFFICE, THE OTHER YOUNG GIRL NEEDS TO LEARN SOME PROPER RESPECT..SMH WHAT A WASTE..

Good day Luxottica and LensCrafters Customer Service. My name is Fernando Roldan and I am writing this message on behalf of Luz Quintero who had an eye on Monday, September 4, 2023.

I am writing on the following reference numbers:

231003****81

231003****88

231005****45

231011****55

You folks have failed to provide Ms. Luz with the necessary refund for the poor eye exam she obtained. Her payment was $115.95, which she wants a refund. The last person I spoke with Tiffany on 12/22/2023 said that we have to talk to the doctor because that optometrist was not part of the LensCrafters store at the Glendale Galleria.

That kind of explanation is unacceptable due to the fact that Luxottica and LensCrafters are responsible for quality customer service no matter if you folks have a third party doctor or not. These are the following representatives that assured us that Ms. Luz will get a refund in the mail:

Amber 10/17/2023

Elaina 11/9/2023

Alexis 11/30/2023

Kaliyah (Supervisor) 11/30/2023

Ruy 12/1/2023

Thaelys 12/1/2023

Elaina 12/14/2023

Erin 12/14/2023

Ms. Luz and I are very disappointed in the quality of service.

I expect you folks to deliver on your promises. Otherwise I will continue to keep writing these messages.

If you have any questions, please call me at 818-415-****. Thank you.

Fernando Roldan

On Jan 24th I went to the Mall Rd Lens Crafters, Florence KY. As soon as I walked in the door the older lady said "voucher"..

she put 2 trays of frames on the counter and went back to what she was doing.. after looking at a few frames, I told the young girl at the register I was leaving.. I left the store feeling that I'd been treated horribly just because I had a voucher.. I've since called corporate and told them about the incident.

As of today I haven't heard back from them 2-13-24... So I'm going to report them to the BBB... This shouldn't happen to anyone else. I ended up getting my new glasses at Target Optical..

the guy told me he used to work at Mall Rd Lens Crafters and she's the reason he quit.. told me her name is Angie .

I never complain, I totally understand things happen. But, today I was so disappointed in the service that I got at the LensCrafters in Valencia at the mall.

We went in for an appointment, that was scheduled for 4:40. We get there early to be prompt, and conscious of peoples time. Well, that was not taken i nto consideration at all. When we got there, we were told to walk to the back and check in.

I waited for about 10 minutes before the male doctor came out and checked my son in. Then we WAITED! We waited and waited, he was called in for the pre exams. Then we waited and waited yet again.

So, I go up and ask how much longer? The girl working in the back dressed in scrubs, says your next. Mind you this is now an hour of waiting. Still nothing.

No one is telling me anything. So I walk out to take a call. My husband who has been waiting with us comes storming out. I ask what happened?

He told me, he went yet again now an hour and 45 mins. of waiting. When he asked how much longer? He was told he had the option to leave, he didnt have to wait.

I was upset! I went back in and asked what happened, I was told that the doctor was busy with someone else and they didnt know how much long. Then a big guy dressed in all black tells me, The doctors take the time needed with everyone, they dont know how much time each doctor will take. So, I dont have to wait.

I preceded to tell them I understand that. But they could have told me that, after almost 2 hours of waiting. They looked at me like I was the problem. I have cancelled all my appointments with LensCrafters and will be taking my business somewhere else.

I know nothing will be done, but I just needed to let some one know. The changes made at the Valencia location, is not a good place anymore., the new people added may not be a good fit. The big guy, used to be so nice and today he was so rude. We wasted our time there, with no notifications of what was going on.

In the 2 hours there. I didnt see the doctor we were scheduled come out once. So youre telling me the doctor took 2 hours with one person??

We have been going for a few years to this location, the 2 male doctors are great and the girl named Passion is also wonderful, but this was my last time at this location. Im done.

I will be yelping as well.

David Whiteley age 57

I bought a pair of Prada frames, had lens crafters install lens, 1st lens werent positioned correctly, so I take back for repair.

Send in specs, return to store after a week, have lenses installed, still color to lite so return and have blue lens installed but they are black but I like them but my frames are so scratched. Call for manager and young lady answers and says she can help me but cant!

Manager callls me and wont let me speak saying Ive been turned in for talking rude.

My wife sat beside me and just cant believe your managers attitude.

Call yourself and complain, youll see how she is!

Billings, Montana

I could not take possession of my glasses after waiting 2 weeks, because they were executed erroneously. I had to put my head all the way down to read and hold the script close to my face.

I left the glasses at the store to be returned and reprocessed at the lab.

I called after 10 days to request an exact arrival date and was told it would take over 2 weeks. Mind you, this is a redo. I am about to get deployed and wont have my prescription glasses. I told the store supervisor I will have to cancel because when in a deployment we never have a scheduled returned date.

I might be gone for 2 months or more or even a full year. What will happen then with my glasses? I might have to cancel the order and request my refund.

The manager was unbothered and quickly asked for my information to begin the refund process. She never offered to at least see what can be done to expedite the process due to my situation.

It was easier to cancel a sale and lose a long standing customer since 2006. Its not the first time I had to return my glasses for reconfiguration.

LensCrafters is no longer what it used to be. Their staff dont possess the skills nor the training needed to keep LensCrafters in the leading position for product quality and passionate customer service. LensCrafters has managed to maintain their reputation based on passed reputation.

However their current reputation will soon reach wide and far and many of their doors will start closing.

Customers must get the quality they pay for in products and in service. I dont cry or beg for discount but I definitely expect to receive what I paid for.