I finally got enough money to afford new glasses and went in to lenscrafters because they supposedly make them in an hour. Well when I ordered them it was Jan 2.
they said they had to send them out so maybe 10 days, well I did not receive them until Jan 23. When I called about them I kept getting a different story. One story they were not in but call back in a few days, another story the company that makes the lenses had been bought out and they were in limbo another story that the person had misunderstood and they were just backed up because of the holiday. But got them finally and when I went to clean them I noticed something not coming off the glass on both lenses.
I called again and they said it was a watermark of some kind but I did not buy lenses with a watermark. They told me on the phone to come in and they would see about lessening or lightening the effect. Well I went in today Jan 25, and they said that there was nothing they could do. I did not buy or was told that my lenses would have any writing on them.
The person at Lenscrafters said well I could just get used to it or I could return them. What kind of business doesn't disclose this kind of information before buying? What kind of business lets their customers walk out of the store with no recourse?
They knew I was going to get progressive lenses and said nothing. I need glasses to see but they don't seem to care about the situation of as I see it "defective" lenses.
Reason of review: Damaged or defective.
Monetary Loss: $550.
Preferred solution: Make it policy to disclose these supposed "watermarks" let customers view a sample pair and let them decide if they can get "used" to it. Also, a public apology and a pair of lenses without this "watermark". .
I liked: Some of the staff.
I didn't like: Glasses in an hour is a lie, Non-disclosure of watermarks, Different stories being told.