Anonymous
map-marker West Springfield, Massachusetts

Lenscrafters - Sferoflex Frame Review from West Springfield, Massachusetts

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Picked up glasses on my way to work. After checking them out i find the frames are twisted and one lens not installed correctly.

Screw head holding lens on same side as bad install was badly rounded over. Presciption also seemed wrong. Called manager at Enfield CT Lenscrafters and found out frames were discontinued. When returning the next day to resolve the issues I showed the frames and was asked what was wrong.

I said you tell me, however they replied they saw nothing wrong with them. She gave them to someone else who never even taked to me. He takes them in the back room and proceedes to refit the lens. I had informed the first girl that i would not accept that fram back as it had been bent.

Guy comes back and says i should be set. It went downhill from there. Worst attitude and customer service ever. Got my money back and will never go back.

They sell old stock and discontinued frames at list prices. Also do not use name brand lenses.

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Reason of review:
Order processing issue
Anonymous
map-marker Lincolnwood, Illinois

Extremely Disappointing

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My family and I have been going to LensCrafters for years for our eye care and the last few times we have visited have been extremely disappointing. This time I decided that I wanted both glasses and contact lenses...big mistake. I guess I should have gone to Four Eyes instead. I have a very strong prescription so naturally I expected that I wouldn't walk out with both glasses and contacts that day. They said both had to be special ordered and would call as soon as they got it. My glasses would take less than a week and contacts a little longer. Fine. A week went buy, no call. So I call myself and neither were ready...confused, the woman that answered said she would call when they were ready...2 days later I call AGAIN and they say that at least my glasses are ready. So I went in to pick them up, no problem there. Then they say that the contacts are still on the way and again, would let me know when they were ready... Another week has gone by and I call myself because I hadn't received a call....again they tell me that they are STILL not ready...Getting a little impatient, I ask the woman when they will be ready?? She again tells me like all the other times that they would call me when they are in....a few more days go by, at this point it has been over 3 weeks since they supposedly placed my order...I call back again and I am placed on hold for a few minutes while the woman "checks" to see if they have come in. She tells me she will give me a call back, maybe because she didn't want to deal with my attitude because it has taken a ridiculous amount of time to get what a paying and loyal customers has asked for. Shortly after I get a call back from a different woman telling me they still have yet not arrived. Now I'm pissed. She tells me that these contacts take 7-14 days to come in...but it's been well over 14 days. She apologizes and reassures me that they will again give me a call when they are ready....I can be certain that this place will never see my nor my families business again. This entire process has been very frustrating and too much work to get what I have paid for.
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Cons:
  • 4 return trips
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Glendale, California

Lenscrafters Eyeglasses Review

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The worst place to get same day glasses they tell 2 hrs , it takes 4 . Glendale galleria store. The worst
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Reason of review:
Bad quality
Anonymous
map-marker Florence, Kentucky

Terrible sunglasses. Terrible customer service.

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I bought some Ray Ban prescription sunglasses at Lenscrafters at Oxmoor in Louisville, KY. The lenses warped. I took them back to Lenscrafters and they said that they could not do anything about it since it was my fault. They said that it happened because I left the sunglasses in the sunglasses section of my car. They said that the lenses do not tolerate sun. I had bought several pairs of glasses at this Lenscrafters before this incident, but I will never buy anything there again.
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Loss:
$500
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Fresno, California

Lenscrafters Staff Review

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I love the Optometrist who examined me. But the front staff and her aide are very aloof and unhelpful
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Reason of review:
Poor customer service
Anonymous
map-marker Beachwood, Ohio

Lenscrafters Eyeglasses Review

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I bought a pair of glasses about a year ago after I got the glasses about 3 months in my lenses crack it look like little fractures all the way around the out side of the lenses, took them back they gave me some trouble but did replace them after I fuss now one lens is doing it again so mad I will never buy from them again
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Reason of review:
Bad quality
Dawnya Iqn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Missoula, Montana

Horrible Customer Service..Dishonest

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Was told time of service that insurance covered my contacts, I paid co-pay and left with 4 box of contacts. 3 months later they bill me since insurance did not cover. I told them I would have not bought the 4 boxes if I had known at the time of service. She said so what you still took the 4 boxes!!??!! She even told me that they usually don't give anything to customers unless paid in full time of service. Seems like they made the mistake. She was rude, short and was treated me like I was the ***. My point is that they are the office and should've known my insurance was not going to pay and I should have not left with 4 boxes of contacts. They made the mistake of not checking my insurance
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Reason of review:
Problems with payment
3 comments
Guest

I don't work for them, but it is your responsibility to know your insurance before you go to an appointment.

Guest

People need to KNOW their insurance coverage. Take responsibility.

Guest

I would be more upset with the insurance company not covering your contacts. Having worked in an optometry office, there have been several instances where our staff verified benefits and eligibility before a patient would come in, then having to bill the patient for something because we were given the wrong information by one of the representatives.

I've called an insurance company out on it, but all they respond with is "the terms of payment are determined when a claim is received and reviewed and are not a guarantee of payment". Complete ***, if you ask me.

That being said,she should have offered alternatives to billing you, such as returning any boxes that weren't covered by the insurance and not have been rude about it.

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Gavriel Fui

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

Lenscrafters - Glasses Review from Fort Lauderdale, Florida

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I made a purchase at the Birmingham Al. Trussville store.Purchased a pair glasses for 1043.00 .Was unsatisfied aith purchase after a week.Returned to store was told since I could not find a frame that day come back when new arrivals came in.Returned still could not find a frame.Given the run around until the last day to return still unable to find a frame I was told either find a frame are be stuck with the ones I did not like.NOT WHAT THE GUARNTEE STATES.VERY UNHAPPY.FORCED TO GET SOMETHING I DID NOT WANT..
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Raleigh, North Carolina

Lenscrafters - Staff Review from Raleigh, North Carolina

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Lenscrafters - Staff Review from Raleigh, North Carolina

The service at the North Hills Mall Raleigh, NC LensCrafters is terrible. They make you wait and then treat you poorly. Stay away!

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Reason of review:
Poor customer service
2 comments
Guest

What would you snap a photo of some random cashier at the register? WTF is wrong with you?

You don't come across as someone who can afford to shop at North Hills!

Go to Northgate in Durham.. that is more your style!

Guest

I went to the lenscrafters at the Brandon Town center mall in Fl. I ordered my glasses on February 3rd, it is the 20th and still waiting.

I called the store several times and they say ray ban had a breakage. they will call me when they get in, and I should not call they will call me.

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Anonymous
map-marker Sorrento, Florida

Poor customer service at 1 location

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My wife and I have spent thousands of dollars at Lenscrafters in Illinois, Jacksonville, Fl., & Sanford, Fl. because of their quality and care during eye exams and ordering glasses. Since we've been using the Sanford, Fl. store inside the mall the service has been horrible when ordering frames/glasses. Last year it took 6 weeks before I finally got my glasses because they were ordered and reordered 3 times before I received them. I complained to the Manager and she said she was sorry for the trouble even though one of the times it was ordered was by her and it wasn't ordered. I waited 3 weeks and went in and it was not ordered yet. Three weeks ago I went in and ordered new frames after my glasses were stepped on and I spoke to the same Manager and she took my order and said it would be 7-10 week days. I called 2 weeks later and a guy answered, took my number and said he would call me back.. Never did! I called this past Thursday and a girl looked up my glasses and told me they were ready so I went in Saturday (yesterday) and a guy told me my glasses were misplaced in the door for glasses ready and were never order ....again! He told me he would call me Monday, but I have no confidence he will follow through because if the store Manager screws up my order twice in a year how well are the employees trained in quality customer service? I wonder how good the service would be if the orders weren't paid until they arrived? Verry Disappointed good customer!!!
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Cons:
  • Being lied to
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Danity Jry
map-marker Bloomington, Illinois

$550 pair of glasses with "watermark" etched in them WTheck?

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I finally got enough money to afford new glasses and went in to lenscrafters because they supposedly make them in an hour. Well when I ordered them it was Jan 2.

they said they had to send them out so maybe 10 days, well I did not receive them until Jan 23. When I called about them I kept getting a different story. One story they were not in but call back in a few days, another story the company that makes the lenses had been bought out and they were in limbo another story that the person had misunderstood and they were just backed up because of the holiday. But got them finally and when I went to clean them I noticed something not coming off the glass on both lenses.

I called again and they said it was a watermark of some kind but I did not buy lenses with a watermark. They told me on the phone to come in and they would see about lessening or lightening the effect. Well I went in today Jan 25, and they said that there was nothing they could do. I did not buy or was told that my lenses would have any writing on them.

The person at Lenscrafters said well I could just get used to it or I could return them. What kind of business doesn't disclose this kind of information before buying? What kind of business lets their customers walk out of the store with no recourse?

They knew I was going to get progressive lenses and said nothing. I need glasses to see but they don't seem to care about the situation of as I see it "defective" lenses.

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Loss:
$550
Pros:
  • Some of the staff
Cons:
  • Non-disclosure of watermarks
  • Glasses in an hour is a lie
  • Different stories being told
Reason of review:
Damaged or defective

Preferred solution: Make it policy to disclose these supposed "watermarks" let customers view a sample pair and let them decide if they can get "used" to it. Also, a public apology and a pair of lenses without this "watermark".

13 comments
Guest

Same problem...the watermarks are driving me crazy!

Guest

Watermark are absolutely necessary to have in a progressive lens. Watermarks verify PD, seg height, axis, add power and brand of lens.

Without these things, there is no way to guarantee a progressive is fitting proper in a frame. Some of you people need to stop thinking you know more than doctors, licensed opticians and decades of research.

Guest

all progressives have watermarks, they dont need to disclose that. its a branded stamp and nothing they can do about it. if you dont like it, dont wear progressives

Guest

Hi Ya I just got new glasses and noticed what would be called water marked 5 of em, ie, small symbols on my $500 glasses IF they are marks from the maker why the *** are they so close to the focal point of the lens they are on inside by nose piece less than a cm from the focal point and a cm from edge by nose piece, like a water mark of course they are see through but how much ? is this is what is causing my headaches with these glasses I'm certain this is what's bothering me about them had them long enough to adjust. they are about the size of this text like a little o what the *** are they doing this crap for you wanta mark the lens burn it on the side NOT on the lens.

Guest

Watermarks are on nearly every progressive lens you will buy...whether at Lenscrafter, a private practice, or through an online vendor. Seeing as they had to "send off" the lenses, I would assume they are progressive, digitally enhanced, or a higher rx, and therefore were supplied by a more premium source, other than a teenager just whipping them up in the back.

Companies such as Essilor, Hoya, put these watermarks in the corners of many of their lenses almost as a proof or validation that they are of good quality and the correct lens.

Being upset about this is like being mad you buy ray bans and then realize there is an rb watermarked in their lenses, too. They are not going to tell you about them up front because: 1)it's common knowledge in the optometry industry, 2)only 1 of like 500 people even notice them let alone get upset by them, and 3)if they told you every single fact they knew you wouldn't understand half of it let alone remember what they said.

Guest

Really there are four of these water marks on my glasses! These are the most expensive lenses HD! Are they insane?

Guest

Yes I had this same experience. I plan to sue this Carl Ziess for allowing these watermarks to screw my vision while making right turns into traffic.

Very unsafe. These are issues the FDA should be involved in.

Guest

I am a licensed optician (not for lenscrafters). ALL progressive lenses have an identifier etched into the lens.

It so that we know what brand/type you are wearing and can keep you in the equivalent or better.

If we do not know what type you are wearing and put you in a different lens it may cause you to see everything swimmy or cause nausea. Sometimes you just notice them more because they are deeper or you are catching glare on them at just the right angles.

Guest

It would have been nice to have known that this type of thing was on the lenses before purchasing. I would have chosen a different prescription.

I got two written. One without the bifocal part.

Guest

All progressive lenses have brand engravings on them. It lets the optician know what brand and type of lens within that brand so that they can help keep you in the same or equivalent lens.

Some engravings are more noticeable than others. Some batches of lenses have them more pronounced and some not.

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Lakya Qgy
map-marker Simi Valley, California

Lenscrafters - Contacts Review from Simi Valley, California

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I too am very unhappy with Lenscrafters. I haven't even ordered my Verilux lenses for my frames I already bought because they want $1,400 and everyone else on-line is $499 - $540. The worst problem is that I picked up my contacts today and I can't see properly, everything is double. All the doctor states is "well they are exactly what you were wearing before" and when I questioned how that is possible his answer was "I don't have to explain things to you." I am appalled that a doctor feels he doesn't have to explain to a patient.
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Reason of review:
Bad quality
Anonymous

$515 for viralux progressive lenses

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Either there is a monopoly on the lenses or there must be no limit rip off sale going on. This either means that some consumer protection agency needs to look into this. Eye glasses used to fall in 250-350 range now they are ranging 650-750. The next pricing will be 850-950. Even the insurance companies pay only $60 but like to get a high premium. So what service are they providing? I hope the online companies do a proper job and get market share. The only problem is measurement. One you get the proper measurement online you can get equally good glasses.
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Loss:
$500
Reason of review:
Poor customer service
2 comments
Guest

Varilux lenses are easily better than any other lens option out there, working in the industry, people have an easier time adapting to progressives when using the Varilux than any other. The lens is expensive because it's a good(some would argue the best) lens and as the other commenter said, the manufacturer(essilor) charges quite a bit. Even going to a private practice, they will cost you more than other progressive lenses.

Guest

viralux progressive lenses are quite a bit of $ because the lens manufacturer charges a lot for them. If you wanted glasses in the $250-$350 they could have made them for you, but depending on your Rx they might have been thicker.

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