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SUBMIT A COMPLAINT Vision, Glasses, Lenses Rx sunglasses Lenscrafters Somerset Mall Troy MI / Rx sunglasses 1 United States Add a Comment My name is Michael Blacher. I recently had updated Rx lenses placed in an existing frame. I was told 5-7 days. ( WHAT HAPPENED TO...
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Review
#1318839 Review #1318839 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Received a 50% off offer by email, which was extra 10% vs in store offer. Email link wasn’t working, store claimed they couldn’t assist as it was a head office issue. Head office were aware of problem, but blamed 3rd party company who is handling for them. After...
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Review
#1313416 Review #1313416 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$70
I went to Lenscrafters and ordered 2 pairs of glasses on June 1, 2018. I went back 4 times (8 times round trip) plus 1 phone call because of lenses that were ordered incorrect. I had to pay extra $ for that. (Their error) I called the manager twice and was told they...
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Review
#1311817 Review #1311817 is a subjective opinion of poster.
2.3
Details
We (mother and daughter) were at the LensCrafters at Summit Mall in Akron, OH to both get new prescriptions and glasses since it had been 2+ years since we had last gotten glasses. Appointment was great, no problems. Picking out glasses was a great time and our sales...
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Review
#1279465 Review #1279465 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Pricing issue

Update by user Jun 30, 2018

LENSCRAFTER SUCKS! HORRIBLE DEFECTIVE LENSES!

GO ANYWHERE ELSE BUT LENSCRAFTERS! VOLUSIA SQUARE STORE DAYTONA BEACH IS THE WORST! DON'T WASTE YOUR TIME OR MONEY!

THEY SELL DEFECTIVE PRODUCT! HIGHLY RECOMMEND EYEGLASS WORLD!

Original review posted by user Jun 30, 2018

I used my annual insurance benefits to...
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Review
#1292599 Review #1292599 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Reason of review
Damaged or defective
My prescription glasses and prescription sunglasses order at Lenscrafters came to over $600. But they were what I wanted, and I had always received good service in the past and I had always gotten the glasses ordered at Lenscrafters the same day. That was really great,...
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1 comment
Anonymous
#1500829

Typical modern business ; establish something decent, then degrade it. They realized they could turn and additional 50 cents or a dollar profit by combining their lab facilities.Naturally, they have found the planning inadequate, and extended lead times are the inevitable result. Vote with your wallet , but don't be angry - it's fun to dump someone who has displeased you and perhaps you'll develop a better relationship somewhere else.

Review
#1280633 Review #1280633 is a subjective opinion of poster.
Service
Lenscrafters Shipping Service
Reason of review
Order processing issue
1.7
Details
Lenscrafters is the worst. After spending $600.00 (second time in 6 months) they make you feel like you are putting them out by calling to check on your prescription. Even though the prescription is late. They basically say that they don't want you to call, and they...
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Review
#1225151 Review #1225151 is a subjective opinion of poster.
Service
Lenscrafters Shipping Service
Reason of review
Order processing issue
I visited LensCrafters at Cielo Vista mall in El Paso, Texas. I was picking up an order and the worker was very hostile with me. I felt very threatened as she grabbed the receipt out of my hand and shouted at me. She was very belligerent with me and treated me very...
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Review
#1286607 Review #1286607 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Poor customer service
Greenville Haywood Mall: Got an eye exam, then waited 45 min. for NO ONE TO HELP me pick out frames. Stupidly, went back with a designer frame I purchased from the a year earlier and asked for new prescription lens to be installed in them. Two weeks later, got a call...
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Review
#1281714 Review #1281714 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Reason of review
Bad quality
Went to Lenscrafters to get a pair of transitionals. They sold me the transitionals $440 and I waited a week to get them. I got them and on the way home it wouldn't change in the car, like they said they would. Next day I brought them back they told me o they don't...
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Review
#1251819 Review #1251819 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Reason of review
Bad quality