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LensCrafters had to reorder 17 days later

1.0
Details
I spent $467.09 out of a total of $759.09 (insurance coverage) I am nearly legally blind in the right eye. I started calling LensCrafters on the 12th day after the order was placed. I was told "No later than Tuesday or Wednesday Sept 11th or 12th. I was told on Sept 11th: "We don't have a tracking number. The order has been lost. We had to reorder yesterday. It's going to take a while." This could have been done nearly one week ago. No other response from LensCrafters management
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Review
#1352888 Review #1352888 is a subjective opinion of poster.
Service
Lenscrafters Shipping Service
Reason of review
Order processing issue
1.3
Details
I came into the Lenscrafters store expecting my scratched lenses to be replaced since I purchased only in May 2018. At the time I explained that I did not want scratch resistant coating since that was a problem in the past and didn’t work for me. It was never explained...
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Review
#1351030 Review #1351030 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
2.2
Details

Update by user Jul 24, 2018

Update*** It’s gets worse. So since I have to work and my wife works somewhat close to Lenscrafters she takes them up there for me.

The guy swaps out the lens.

She brings them home and wow they’re wrong yet a 3rd time. This is the same RX I have in my current glasses...

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1 comment
Anonymous
#1611250

Bought glasses at Fairview mall Had glasses less than two days and nose pads come off. I have older glasses over ten years and this has never happened Paid almost 500 and cannot wear them Poor service and do not even want to bother again!

Review
#1311267 Review #1311267 is a subjective opinion of poster.
Cons
  • Poor quality
  • Customer services and the quality of the glasses
In May 2018, I went to Len’s Crafters in Cordova, TN had an eye exam, picked and purchased frames. I paid out of pocket 300 with insurance. I’ve always been nearsighted and I’ve never wore bifocals although a few years ago I realized I was having trouble seeing certain...
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1 comment
Anonymous
#1657319

Oh brother! You are ridiculous!

Seriously?! So you are quick to blame the Dr. for not telling you that the prescription had a bifocal, quick to blame the LC salesperson because they didn’t explain to you you were getting bifocals, and finally, quick to blame the LC person that gave you the glasses because they didn’t tell you to try them on.. .

. But you let them have your $300??? Real bright, genius! You want people to believe that bifocals weren’t mentioned to you at all, at any time during both of your visits.

Not once?! Then YOU decide to not try them out until some time later and it’s all their fault. Certainly like to play the victim card, huh? You weren’t paying attention.

At all.

Most people are very clear as to what they are getting if they are giving someone a few hundred dollars. I’d make you buy new glasses too just out of principle even if I could waive the cost due to your incompetence or at the least for being naive.

Review
#1349828 Review #1349828 is a subjective opinion of poster.
Service
Lenscrafters Doctor
1.3
Details
Purchased lens in August 2017 for my revo frames that I had purchased from them the year before. Was advised by sales associate to purchase the insurance on them that way in six months I could get a pair of brand new lenses. Ordered a new pair in January 2018, didn’t...
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Review
#1317505 Review #1317505 is a subjective opinion of poster.
1.0
Details
Originally seen the eye doctor here at the Lens Crafters located at Cumberland Mall on April 10th 2018, I saw a Dr. Kiran Bandali who wrote me the incorrect prescription. Returned back to them within the 90 day to get a new exam for the correct rx and was told I needed...
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Review
#1300780 Review #1300780 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Poor customer service
5.0
Details
I have a very expensive pair of Ray band progressive lens bifocals that fell in the street and was damage by a car. I have a second pair of glasses, but they were no wear as nice as my Ray Bands. I rushed into the Lens Grafters in Colerain TWS, 45251. I was very upset...
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Review
#1287474 Review #1287474 is a subjective opinion of poster.
Service
Lenscrafters Eyeglass Lenses Repair
Reason of review
Good customer service
I have had two sets of poly lenses in six months that have started to chip and crack after six weeks.I don't drop them and only use their cleaner.Something is wrong,I can't be the only one this is happening to.I was told by one employee that I did not have a warranty...
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1 comment
Anonymous
#1625979

I had the same exact thing with my glasses. Lenscrafters would not stand behind them as I had not purchased a "Protection Plan".

They did offer me a 30% discount on a new pair of lenses, as they are only made in pairs, according to them. They gave me a price of $340. some dollars, which is ten dollars less than I paid for the glasses. I told them to shove it.

We're all done. That's how a customer of 22 years is treated?

Never again. I went elsewhere and had the defective lens replaced at a cost of $113.00.

Review
#1319758 Review #1319758 is a subjective opinion of poster.
At this very moment I am extremely dissatisfied with the lack of communication and follow up including rude amature customer service by two of your employees in your Store # 359 Baybrook Mall located in in Friendswood Texas 77546 On June 8th, 2018 I completed my Eye...
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Review
#1310191 Review #1310191 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Poor customer service

LensCrafters review in Phoenix, Arizona: Very bad

I bought a pair of glasses with a discount. I was told by the sales man i could return and get a second pair at the same discount. When i returned several weeks latter i was told the discount had expired. Salespeeson claimed there was no note in my file to indicate the previous promise
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Review
#1326518 Review #1326518 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses