LensCrafters
Reviews and Complaints
Lenscrafters - Manager Review from Houston, Texas
Defective lens and we get blamed? WHAT????
Noticed edge bubbles on my mothers glasses she bought in Feb 2016. We ran over to the LensCrafters at Gulfview Mall in Port Richey, FL where she bought frames and showed them. Their very first words were were " did you buy the 1 year guarantee?" (Our salesperson did not tell us about that ) ..as we showed them the glasses all they spoke about was how the "inside" lens were scratched..NOT the the peeling of of the film on the edges. Then proceeded to be very condensending to my 85 year old Mother on how she treated her glasses! We asked how does one scratch the inside if it is not from cleaning? Finally the young lady away from her berating manager said..you must have Steal eyelashes because she has never seen this before..Hahah. Back story...they had to change put her lens in 2 weeks to another frame due to a frame arm breaking...could THEY have scratched then??
To be honest, we don't care about scratching ( a bully sales tactic) but want the lifting film to be corrected!
As of now, my Mom feels cheated and abused. She did go ahead and recorder lens, of course, scared to death and ordered the 1 year guarantee. She needs the glasses to see!!
I will stop at other places tomorrow to get their honest opinions on what is going on...we feel taken, abused, and bullied.
I will report this to the Attorney General's office for Florida State. Eventually, Lens crafters will cease to bully and financially abuse honest customers!!!
- Anti glare
- Film delaminating on glasses
Preferred solution: Pay for defective lens!
Lenscrafters - Customer Care Review from Campbell, Alberta
Lenscrafters Customer Care Review
Lenscrafters Eyeglasses Review
Lenscrafters Customer Care Review
WRONG PERSCRIPTION AND UPSIDE DOWN
First of all the optometrist after examining me said my eyes would grow accustom to the new glasses and to give it a month or so. (my first mistake) I got bifocals seamless with all the trimmings.
They made them wrong, the glass was upside down. i was passing out and having daily headaches, I thought I was dying. You maybe saying I should have did something immediately, but back to what the optometrist told me and I was on the road for 4 months. When I got back they were gone and out of business!
That was $700 dollars in the toilet. AND I finally went to a "real" optometrist and he told me not only were the glasses upside down but the prescription was wrong.
I WILL NEVER GO TO LENSCRAFTERS AGAIN!!! AND I AND GOING TO TELL EVERYONE I KNOW!!!!!
Preferred solution: Full refund
Lenscrafters Customer Care Review from Buffalo, New York
Lenscrafters Lens Coatings Flaking Off!
Lens coatings came off after only 1 1/2 years! I had the same thing happen to mine!
They claimed it was because I wasn't washing my cleaning cloths often enough! BS! I own an optics company and we have our own branded microfiber cleaning cloths so that can't be the reason. I even wonder if some of it came off and got into my eyes!
I suddenly had something scratch my eye, but couldn't identify anything specifically in it. I even had to go to the eye doctor. My eye doctor told me that the coatings were coming off that's why I couldn't see clearly out of the lenses any longer. Hmmm.
Sounds like a class-action suit should happen.
Especially since I also suddenly had high eye pressures. Thanks for writing your story here!
- Selection of frames
- Range of products you offered
- Anti-glare coating flakes off
- Poor quality
- Having marks on the lenses
Lenscrafters Eyeglasses Review from Clarksville, Arkansas
- Sub standard lenses
- No service after the sale
Lenscrafters Customer Care Review
Short Review on June&nbs-04:00;08,&nbs-04:00;2016
Enamel peeling off, poor quality
Purchased a pair of Ray Ban frames from Lenscrafters at La Cantera shopping center. After 12 months, the color enamel started peeling off.
About 18 months the enamel peeled off in several places on the frame front and back. I took care my glasses pretty good, and in some spots that are even impossible to get touched or scratched. I believe it is the poor quality of frame. I stopped by the Lenscrafters store where I purchased the frame, but manager basically said people need replace glasses/frames every year, and she would not do anything to correct the problem.
I paid premium price for a brand name frame and expect the good quality of it, but it is even no better than some cheap frames from Wal-Mart. Very disappointed with Lenscrafters.
- Range of products offered
- Good eyeglass lens
- Poor quality of frames
Preferred solution: Let the company propose a solution
Ray Ban Review
Worst Service Ever offered by Sue The Manager.
Worst service ever! Not only that the new employee that tried very hard to answer my questions without success could not answer any of my questions, the un-experienced manager, SUE, did not want to wait on me because, as she said, without a prescription I cannot help you!
The manager SUE couldn't answer any of my questions, would not wait on me because I did not have my prescription with me, however I had the new prescription information, but because I did not have the actual prescription she would not wait on me nor answer any questions, looks like you can't get waited on at Lenscrafters if you only want to just learn and try on glasses. The funny part is that I was a returned customer. I do not recommend Lenscrafters.
Ps. this is going to be posted on may sites.
- Staff attitude
- Smug attitude
- Poor service
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The coating on the lens of my wife’s glasses started coming off 6 months after purchase. Lens crafters manager in Myrtle Beach implied this was due to the way they were being cleaned.
We paid $455 after insurance for what I consider to be a poor quality defective product. I recommend buying your glasses somewhere else!