LensCrafters
Reviews and Complaints
New store inside macys dc
One Year Extended Warranty misleading sales
Cincnnati Ohio Lens Crafters at Kenwood Mall
I have spent about the total of $7,000.000 at the Lens Crafter at Kenwood Mall. I recently had lens put in five pair of Cartier Frames.
That cost almost $2,000.000. I live 200 miles from Cincinnati Ohio and have made a big effort for years to buy Cartier glasses at this store. I ask the Manager Jenn to overnight these glasses to me as I needed them really bad because my eyes had changed a lot. She insisted that I pay $36.00 for shipping overnight.
I have never had to pay for overnight shipping in the past. I THINK THIS IS SO CHEAP !!!! I told her I would complain . She had given me a discount on my lenses !!!
But still it is not good business to do your customer this way. I just don,t think it is right and I would like to talk to someone about this
Preferred solution: Full refund
Defective lenses
Why would they contact me? didn't I tell you that they think that i put them in the oven lol and no I did nothing beside telling you hopping you do somthing about it.but it looks like I am wasting my time.
Shortly after my warranty was over my lenses started to fade it looked like the coating was coming off.
I went to store and I was asked if I wore the glasses on my head because it could be fading due to the direct sun.
Really why would I were then on my head and not on my nose.
Anyway I was forced to continue to wear them till finally I could afford to get new.
At the place where i purchase the new lenses I was told that the lenses are defective.
I really like to have them checked I paid lots of money for them and for the store to claim that I baked my glasses it is a joke.
lenses are available for review if needed.
- Customer services and the quality of the glasses
Preferred solution: Let the company propose a solution
Defective Product and Horrible Customer Service
Disaster
Wong RX twice
Update*** It’s gets worse. So since I have to work and my wife works somewhat close to Lenscrafters she takes them up there for me.
The guy swaps out the lens. She brings them home and wow they’re wrong yet a 3rd time. This is the same RX I have in my current glasses so I know it’s not the RX. I call the store and the manager says maybe I just haven’t adjusted to them...
Are you joking right now? I have to take them up there yet again 4th time 5th visit to get glasses. They asked what I wanted from them I said how about glasses that I paid for to see. How about that.
Can I get that? I will never ever go to this company again.’
- Customer services and the quality of the glasses
- Poor quality
LensCrafters had to reorder 17 days later
Worst eye center And customer service
BAD SERVICE AT BEST
At this very moment I am extremely dissatisfied with the lack of communication and follow up including rude amature customer service by two of your employees in your Store # 359 Baybrook Mall located in in Friendswood Texas 77546
On June 8th, 2018 I completed my Eye exam and received Rx # 8967**** from Dr. Lori Gonzales who was connected to your Store # 359 being this Doctors Office was very customer Service Oriented and very Professional. The same day I decided to try Lenscrafter because my Insurance AETNA PPO provided me with a $ 125. 00 gift certificate and it might be safer and faster that way and being I’m a responsible person and my vision is very important to me I elected to try your Company And received a copy of my order # 101513****359.
The sales person Samantha was average at best and would talk more than listen to my input nevertheless I selected my frames paid for the frame and glasses and was told that being this required special lenses there would be 7 work day turnaround time. On or about June 18, 2018 I received a phone call from your store and went to pick up my glasses, and to my surprise the lenses were not suitable and did not correct my vision and the Store Manager was very Professional and immediately walked over to the Doctors office and they worked it out on what I really needed and asked her to make sure the order is correct because I do not wish to make this lengthy trip to your store again, because it appears to me that the factory never checked it against the prescription, and apparently, instead of checking it at the factory, they shipped it, then and only THEN checking it to see if they got it right!
A week and a half passed, and not hearing form the store I called, and it was answered by a Ms. Alexi and I asked for the Manager and she informed me that she was the Manager on Duty and the store manager was out, so she looked up my order and told me it would take three weeks and asked her to have the Store Manager call me which never occurred.
So today July 22nd, 2018 not having heard anything I decided to call to see where my paid for glasses where I called the store and guess who answered? ALEXI who again informed me that I asked to speak to the store Manager and the initial response I got was again she is not in and ALEXI did not have a date my glasses would be available, so I asked her to have the Store Manager call me the next day, Monday 7/2/018 because if I did not hear from the Store Manager by then, I would be forced to call Lenscrafter Corporate Offices and she stated in the most rude and with an indifferent tone stated the Manager would also be off Monday.
In summary it’s been 46 Calendar days, and no one can tell me when I will receive my paid for merchandise and all I ever end up is having the displeasure of having to deal with a totally RUDE Employee. In summary its sad to see a business have such disrespectful employees and service and FYI you have most certainly lost my business!!!
Very inconsiderate no caring and unprofessional staff
Originally seen the eye doctor here at the Lens Crafters located at Cumberland Mall on April 10th 2018, I saw a Dr. Kiran Bandali who wrote me the incorrect prescription. Returned back to them within the 90 day to get a new exam for the correct rx and was told I needed to get an analysis done. Mind you, the lady at this location said that she did not know how to do an analysis on the glasses preventing me from seeing the doctor. I let them know that I travel and may not be able to make it back.
As I come back today which is the 91st day. They are attempting to charge me a $40 copayment, not taking in consideration of my time waisted when I originally came to get this done. A very rude representative name John (Ted hair and beard) was very rude, didn’t care about me coming before did not even listen to why the original appointment was not completed, cared less and showed no compassion.
This is the third time I’ve come to this location and received poor service.
Renee Jacobi is the name I was given for the district manager, hence John advised me this was the corporate office so, I’m awaiting her call.
I will also be disputing the $40 charged to my card.
Defective lens
I have had two sets of poly lenses in six months that have started to chip and crack after six weeks.I don't drop them and only use their cleaner.Something is wrong,I can't be the only one this is happening to.I was told by one employee that I did not have a warranty and wished me luck.Went back a week later and talked to someone else. No problem to replace them they want happy customers.
Going on three weeks and still have no glasses. I have worn glasses for twenty-five years and never had a problem before.Next time exam is do I am considering going elsewhere.
Total Rebuild
Bad product, worse service
Very bad
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L.C. ships stuffs vis U.P.S.
They need to create a shipping label to mail anything and this can not be discounted. So one of the ways around that is to give a discount on lenses. This is probably what they did for you and you still want to complain? You got your little discount and it’s not enough.
You still want a response because “this isn’t right”. Man of principle? Man of Pettiness! Man of Pretentiousness!
Be happy with what you got and go home. Geeez.