LensCrafters Reviews and Complaints
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1
ISSUE RESOLVED
676
TOTAL REVIEWS
$84.8K
CLAIMED LOSSES
$469
AVG LOSS
230K
PAGE VIEWS
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Cons
- Customer service
- Poor service
- Customer services and the quality of the glasses
Pros
- Some of the staff
- Selection of frames
- Range of products you offered
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- Latest review first
- Most helpful reviews first
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LensCrafters review in Rockford, Illinois: Getting a big run around
went in for a adjustment,, clerk broke ear piece ordered new o frames that was three weeks ago. This is the second time I have had problems at this location I have always bout my glasses there . But I wont anymore. was suppose to get a call back , that didn't happen I had to go to the store the find out that they came in wrong. so I feel I am getting a big run around. Now the its the 4th of July weekend comeing up an they wont call the lab to try to speed things up That's not right
Review
Cons
- Attitude of clerks
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
LensCrafters review in Sublimity, Oregon: Wrong script they gave all these excuses would not listen
got the glasses they where wrong scrip went in before thirty days still not getting used to the glasses said i had dry eyes went got some expensive stuff for dry eyes same problem went back in i said its the glasses cant see right no there saying now its over thirty days you need to buy new lenses and eye exam went somewhere else to another eye doc and script was totally wrong now where out of all this money where going back with proof pretty sure there going to do nothing there's allot more to the story all update when we get back see what happens there very rude people
Review
Reason of review
Not as described/ advertised
LensCrafters review in Imperial, Pennsylvania: PERSCRIPTION NOT CORRECT
I assumed I had to adjust to new script, didn't realize 30 days had passed, using "very" old glasses now, my new glasses are practically useless, won't do any adjustments because I passed the 30 days now I am stuck , only thing I can do is go else where, but who has that kind of money,, trying to locate corporate office address so I can write to them, smart, very evasive making sure no complaints reach them, I would not recommend Len Crafters to any one,, should have know when I walked in,, the sales woman rushed me,, live and learn the hard way.
1 comment
Review
Cons
- Poor quality
LensCrafters review: Good luck telling them they got it wrong
I recently got a pair of glasses from them. When I initially put them on, I could tell the lenses were really warped along the edges. I felt like I was in a tunnel and if I looked anywhere outside of the focal point it would make me dizzy. When wearing them I found I would have to turn my whole head to keep things in proper focus. I mentioned this to the sales person and they assured me I just needed time to get used to it. After about 4 hours of wearing them, the strain on my eyes was far too much. My eyes were bright red and incredibly irritated. I could not even switch back to my contacts because my eyes hurt too much. I went back to see if there was something they could do to help fix it. Every time I mentioned there was something wrong with the lens, they kept turning it around making me feel like it was my fault the glasses were not working. I had not given them enough time to adjust. I had the wrong prescription. I picked too big of glasses. This was beyond frustrating. They weren't listening and I've never had a pair of glasses that hurt my eyes so bad. Heaven forbid I ask for a refund. I had to stand firm on their company policy as stated in their website that if I did not love the glasses I would get my money back. When a refund was mentioned they kept trying to change the subject so I had to put my foot down. It took me going back twice before I got a refund. Terrible.
Review
Cons
- Being lied to
- Staff attitude
- Cheap lenes
Reason of review
Bad quality
LensCrafters review: Needed a plain glass lens.
My Wife & I are long time customers. I had cataract surgery with a toric lens inserted in my left eye. my surgeon recommended my left glasses lens be changed to a plain glass lens. I went to Lenscrafters at Scarborough Town Centre and the person I talked to who turned out to be the manager tells me that is in excess of $250.00 for a piece of glass. This person had a smug attitude. We have spent thousands of $ at Lenscrafters over the years and not only that the lens in my eye was $1500.00 Ken Pickup ken_pickup@rogers.com
Review
Service
Lenscrafters Manager
Cons
- Customer service
- Smug attitude
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
LensCrafters review in Overland Park, Kansas: Tint on sunglasses coming off
Purchased a pair of subscription non polorized sunglasses about a year ago for my motorcycle to avoid double polorization glare. I have used these glasses only about 15 times and now the tint is wearing or pealing off. LensCrafters says that is my problem and won't stand behind them. Luckily I have my lifetime guarantee. "I promise that as long as I live I will never do business with them again". I guarantee it. I hope this will help other potential customers to make a better a decision than to do business with the Overland Park store on 119th Street
1 comment
Review
Pros
- Polarized transitions
Cons
- Cheap lenses
Reason of review
Damaged or defective
Loss
$150
Glasses Review
Within the last 3 years, i have been through at least 6 pairs of glasses. After about 4 or 6 months the lenses start cracking. When you pay 500 for a pair a glasses and 50 dollars every 6 months to replace them, it gets old real fast. Glasses used to last 5 years and now i would be lucky to get 5 months. Horrible
Review
Reason of review
Bad quality
LensCrafters review in Overland Park, Kansas: Customer service
I just picked up my prescription eye glasses at the store in Overland Park, KS. I purchased lens with a retail value of almost $1,000 and the cleaning supplies I received were 3 packets of towelettes. This is the worst cleaning package I have ever received when purchasing lens of this type. I do not anticipate coming back to your stores in the future based on this level of service. It is extremely disappointing to spend a retail value on eye glasses of over $1,200 and get this level of service. The lenses were the verilux, no line bifocal, transition and premium ar combination. I purchased similar lens from other companies and have always been provided with cleaning cloths and solutions to last longer than 3 cleanings.
Review
Product
Lenscrafters Eyeglasses
Cons
- Customer service
- Pushy sales staff
- Poor service
Reason of review
Bad quality
Lenscrafters - Glasses Review from Fort Lauderdale, Florida
I made a purchase at the Birmingham Al. Trussville store.Purchased a pair glasses for 1043.00 .Was unsatisfied aith purchase after a week.Returned to store was told since I could not find a frame that day come back when new arrivals came in.Returned still could not find a frame.Given the run around until the last day to return still unable to find a frame I was told either find a frame are be stuck with the ones I did not like.NOT WHAT THE GUARNTEE STATES.VERY UNHAPPY.FORCED TO GET SOMETHING I DID NOT WANT..
Review
Reason of review
Not as described/ advertised
Glasses Review
I requested to have my glasses tightened. The lens crafter technician heated up my glasses. This caused my lens to fragment. I complained but was told that i had agreed to not hold lens crafter responsible if something happened to my glasses. I was given opportunity for repair at a discount. I did not get the amount of discount since I did not agree that I should.
Review
Reason of review
Poor customer service
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Here is their customer service phone number 1-877-7-LENSCRAFTERS