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I am very disappointed in the quality and service of len crafters. I purchased two sets of glasses from len crafters and the quality of the glasses do not fit properly, they smeared all the time, and the cost of the glasses were outrageous. I will do my best to never...
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1.0
I didn't like
  • Customer services and the quality of the glasses
#1099494
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I traveled 350 miles so I could get same day glasses. On the train home I noticed air bubbles in the lenses. I called back and talked to the person who sold me the glasses and she said she was aware of it and ordered new lenses and would make a new pair. All I needed...
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1.0
I didn't like
  • Service or quality
  • Poor quality
#1098197
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I bought a pair of glasses from LensCrafters. I returned two weeks later because I can see better close up with my old glasses than my new ones. I arrived 10 minutes late. The girl at the counter was very upset with me. She said your appointment was 1:30. You're 10...
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#1097434
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Lenscrafters Customer Care Review

LensCrafters
#992172
1.0
Details
Annoying phone calls from lenscrafters. Staff will say anything to get you to schedule an appointment. Staff will pressure you to make an appointment and they dont care whether your busy or sleeping, they will still call you.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
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Value for money
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Lenscrafters Customer Care Review

LensCrafters
#956163
Rude customer representative! Looked at me as if I can't afford the glasses I'm looking at!
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Lenscrafters Eyeglass Lenses Review

LensCrafters
#950309
1.0
Details
My lenses started deteriorating and getting ridiculously scratched a little I've 6 months after I got the glasses. I took them in--they only guarantee their lenses for 30 days unless you buy the "protection plan". That's it, out of luck. I've worn glasses all my life, never had this happen before and I'm *** about their crummy product!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
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Reliability
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Lenscrafters Eyeglasses Review

LensCrafters
#903326
1.0
Details
I bought a pair of glasses at lens ripoff in Slidell Louisiana. It took three weeks to get them .One week later the lens fell out . Don't know how long it will take to fix them.it only took thirty seconds to take my $500.00. If I ever go to lens ripoff again I need to kick my own ***. I will let everyone know its best to go blind before dealing with this company.
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LensCrafters -  Don't use your hard earned $$$ on them
LensCrafters -  Don't use your hard earned $$$ on them
They can make your glasses wrong and still not fix them. OUT THE GATE I noticed something on my lenses they assured me just clean it. Asked them for cleaner they suggested but there's or they can't help you here just go home and wipe them down. Did that, spots didn't...
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1.0
#1088405
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My 12 year old daughter is in tears because your store would not right a wrong. We ordered quality sunglasses for $430 and received 1950s technology (very thick lenses!!). We ordered same prescription with online store Zenni and received a beautiful pair for $10.95....
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1.3
I didn't like
  • Experience
#1086500
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I had my glasses adjusted at the Lens Crafters at Gulf View Mall in Port Richey, FL. They were adjusted to tight and I got terribly painful sores on my nose. But worse, my lens started shattering at the edges of every point where there is a screw in the frames. The...
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#1085579
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Originally was a nightmare due to incompetent opthamologists... but, has become a continued, worse nightmare due to LensCrafters. One of the store managers knew what I went through at the opthamogists office and provided his word that they would make things right and...
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1.0
#1074587
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I've been a customer at LensCrafters for over ten years now. With my insurance I was allowed to get a new pair of glasses every year. It was 2014 when I noticed every year I went in my prescription changed. This meaning my eyes were deteriorating at an abnormally fast...
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1.8
#1072873
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LensCrafters - Expensive pair of Coach glasses and they won't fix it.
I purchased an expensive pair of Coach frames with my prescription eyeglasses back in April 2016. The other day I went to put it on and it was loose. I noticed on the left arm a gold metal piece where it folds was missing. I paid a lot of money for it to break after 14...
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Anonymous
Nope

Don't buy your glasses at these eye wear chain stores. They will always rip you off. I've always had eyeglass frames fall apart with these types of stores. It's better to go t...

1.0
I didn't like
  • Not standing behind expensive glasses
#1071943
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I switched over to LC from a private eye doc. about 10 years ago (in Princeton, NJ) as the glasses and frames were less expensive. First two times everything was fine. Third time I decided to get my sunglasses which were bifocals, that I had gotten from the private eye...
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1.6
I didn't like
  • Sub standard lenses
#1067224
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