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When a scheduled a contact lens exam at the Lens Crafters in Medford, MA, I made sure they accepted my vision plan from Blue Cross and Blue Shield and I was told that they do. After the exam I was told that although they accept Blue Cross insurance they do not take the...
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1.5
#1048118
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Very bad service experience in the store when I went to pick up my new lenses ( I was kept waiting for 40 minutes, yet they serviced people who walked in 20 minutes after I did), but the main issue was I couldn't see! They told me they couldn't guarantee the next set...
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1.5
I didn't like
  • Service or quality
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My vision was off driving in left lens blury noticed lens coming out went to Vernon Hills IL Hawthorne Mall location they turned it into additional sales pitch telling me I had to pay an additional 100.00 out of my pocket to get different thin lenses first the man came...
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#1040253
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Lenscrafters Customer Care Review

Lenscrafters
#992172
1.0
Annoying phone calls from lenscrafters. Staff will say anything to get you to schedule an appointment. Staff will pressure you to make an appointment and they dont care whether your busy or sleeping, they will still call you.
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Lenscrafters Customer Care Review

Lenscrafters
#956163
Rude customer representative! Looked at me as if I can't afford the glasses I'm looking at!
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Lenscrafters Eyeglass Lenses Review

Lenscrafters
#950309
1.0
My lenses started deteriorating and getting ridiculously scratched a little I've 6 months after I got the glasses. I took them in--they only guarantee their lenses for 30 days unless you buy the "protection plan". That's it, out of luck. I've worn glasses all my life, never had this happen before and I'm *** about their crummy product!
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Lenscrafters Eyeglasses Review

Lenscrafters
#903326
1.0
I bought a pair of glasses at lens ripoff in Slidell Louisiana. It took three weeks to get them .One week later the lens fell out . Don't know how long it will take to fix them.it only took thirty seconds to take my $500.00. If I ever go to lens ripoff again I need to kick my own ***. I will let everyone know its best to go blind before dealing with this company.
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I have the same issue, as well as I understand the need for having the marks. But when they measure for fitting the lenses and frames, why can't they make them closer to the edge of the frames out of sight alignment. How much we pay for these lenses, they should be...
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3.6
#1039502
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I purchased a pair of Okey frames from the Len Crafters in Santa Barabara, ca after three months the frames were irtiering my right ear. I went to LC and i was told that alli eed was to adjust the frams, so they did. After a week the frames were still doing the same...
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h.kitchener
h.kitchener

If their policy is no returns after 30 days, then that's what it is. Be aware, however that it is now winter-time and from your location I would expect that the constant chang...

1.1
#1013658
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I was anxious to get my latest pair of glasses from Lenscrafters as they offer the Accufit system for determining the best lens configuration based on the frame shape and your eye placement. That went great. What was really horrible was the quality of the lenses when I...
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Anonymous
Adam

Myself and 3 of my children all got glasses from LensCrafters and we are having the same issue with keeping the lenses clean. Smeared streaks across the lenses nothing seems t...

2.3
#1004944
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Absolutely FURIOUS!!!!!!!!! I scheduled an appointment with LensCrafters at Firewheel Mall Garland TX location for a 4 pm exam on a Saturday. Well I was called at 1 pm and told they could not verify benefits. Well seeing that insurance verification is something I do...
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Anonymous
Anonymous

Issue was never resolved...Never received call from office manager or anyone to try to rectify this issue. I will never schedule with them again or suggest anyone to use the ...

Mochalatte
Mochalatte

*able to VERIFY

1.6
#1003350
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This review is for the LensCrafters in Dadeland mall NOT in Macy's. Went for an eye exam and the lady Doctor gave me the Wrong Prescription number! A much stronger number than my previous one, and made my eyeballs feels like someone was pressing them inwards, made me...
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1.4
#1001234
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I had an appointment at Lencrafters for my eye exam today. I've been wearing contacts for 13 years now. I still have my valid previous contact prescription and I had it present at the exam today. My current prescription doesn't expire until the end of next month. My...
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3.4
I didn't like
  • Being lied to
#999152
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The girl working in the shop couldn't be bothered serving my family and I. She decided to serve every other person in spite of us having been there for an hour and a half and frequently ignored us so she could serve walk ins who were 'just picking up' that still...
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1.6
#960292
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