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2.0 Based on 78 reviews
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  • Customers like
    • Some of the staff 3
    • Selection of frames 3
    • Range of products you offered 2
  • Customers don't like
    • Customer service 6
    • Having marks on the lenses 4
    • Smug attitude 4

I went to Lens crafters approximately 16 months ago and bought a pair of glasses for $550.00. I bought the best they had , with scratch resistant lenses. well as it turns out they scratch quite easily, and the frames I bought were titanium oakleys. today I went there to get new lenses and they told me they couldn't remove the screws to get the lenses out and wanted me to buy new frames. I knew they were trying to rip me off at that point so I... Read more

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Noticed edge bubbles on my mothers glasses she bought in Feb 2016. We ran over to the LensCrafters at Gulfview Mall in Port Richey, FL where she bought frames and showed them. Their very first words were were " did you buy the 1 year guarantee?" (Our salesperson did not tell us about that ) ..as we showed them the glasses all they spoke about was how the "inside" lens were scratched..NOT the the peeling of of the film on the edges. Then... Read more

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I bought a pair of glasses at lens ripoff in Slidell Louisiana. It took three weeks to get them .One week later the lens fell out . Don't know how long it will take to fix them.it only took thirty seconds to take my $500.00. If I ever go to lens ripoff again I need to kick my own ***. I will let everyone know its best to go blind before dealing with this company.

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First of all the optometrist after examining me said my eyes would grow accustom to the new glasses and to give it a month or so. (my first mistake) I got bifocals seamless with all the trimmings. They made them wrong, the glass was upside down. i was passing out and having daily headaches, I thought I was dying. You maybe saying I should have did something immediately, but back to what the optometrist told me and I was on the road for 4... Read more

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It seems the Johnson City location has gotten worse and worse as far as customer service. The most caddy rude people ever. You don't need to make smart remarks to your customer unless you just don't care and don't care if you lose business because that's exactly what you have done.

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I would like to share my recent experience. I went to the Oakville Place Lenscrafters store a month ago. I picked out Ray Ban glasses. The rep said that I would need to get my prescrption and the cost for Ray Ban lenses would be $85 plus the cost of the Ray Ban glasses. I put them on hold. My CAA discount would bring it under $300. I brought in my prescription only to be told my another rep that they would not be able to put my –3.75 on each... Read more

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Bought glasses AT Lenscrafters based on independent Doctor RX. Glasses came back with blurred vision in right lens. Took glasses back. Told to go back to eye doc. I did. Came back with slightly different RX. Paid for upgraded lenses. Guess what? Right eye still blurry. LensCrafters do not believe in service after the sale and no refunds. Went to Visionworks and paid for another pair of glasses and BOOM! No Problem with right eye blurry issue.... Read more

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Can't replace drill mount lenses

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Walked in because glasses I bought not even 90days ago broke. Dat for an hour. No one greeted me. People who walked in after me were helped before me. Very poor quality products and very poor customer service.

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Lens coatings came off after only 1 1/2 years! I had the same thing happen to mine! They claimed it was because I wasn't washing my cleaning cloths often enough! BS! I own an optics company and we have our own branded microfiber cleaning cloths so that can't be the reason. I even wonder if some of it came off and got into my eyes! I suddenly had something scratch my eye, but couldn't identify anything specifically in it. I even had to go to... Read more

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