filters
state:
Show
city:
Show
product:
Show
This is my 3rd pair of glasses and my last! This time, they lasted only 6 months! The frame broke and I thought perhaps that they might give me a discount towards another pair, since I paid $370 ! They said I didn't purchase the one year plan so they couldn't replace!...
Read more
#1110070
Reply to reviews
I've purchased my third sunglasses from LensCrafters Annapolis Mall location and after one year of very gentle use ( always in the case ,never left in the hot car, just using them during driving to work and back) the lenses on one side started to peel around the edges...
Read more
1.3
I didn't like
  • Lenscrafters annapolis mall refused to fix the problem
#1106555
Reply to reviews
I am very disappointed in the quality and service of len crafters. I purchased two sets of glasses from len crafters and the quality of the glasses do not fit properly, they smeared all the time, and the cost of the glasses were outrageous. I will do my best to never...
Read more
1.0
I didn't like
  • Customer services and the quality of the glasses
#1099494
Reply to reviews

LensCrafters - Angry staff

LensCrafters
#1110683
Seems after several visits for contacts the staff seems to be in a dark mood. The optometrist and 1 lady who was from another store were cheery all others sulked about and seemed to be annoyed and hard to talk to. Still have not received my contacts. Not sure why the bad moods but this is not customer service.
Comment
Show

Lenscrafters Customer Care Review

LensCrafters
#992172
1.0
Details
Annoying phone calls from lenscrafters. Staff will say anything to get you to schedule an appointment. Staff will pressure you to make an appointment and they dont care whether your busy or sleeping, they will still call you.
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Lenscrafters Customer Care Review

LensCrafters
#956163
Rude customer representative! Looked at me as if I can't afford the glasses I'm looking at!
Comment
Show

Lenscrafters Eyeglass Lenses Review

LensCrafters
#950309
1.0
Details
My lenses started deteriorating and getting ridiculously scratched a little I've 6 months after I got the glasses. I took them in--they only guarantee their lenses for 30 days unless you buy the "protection plan". That's it, out of luck. I've worn glasses all my life, never had this happen before and I'm *** about their crummy product!
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I traveled 350 miles so I could get same day glasses. On the train home I noticed air bubbles in the lenses. I called back and talked to the person who sold me the glasses and she said she was aware of it and ordered new lenses and would make a new pair. All I needed...
Read more
1.0
I didn't like
  • Poor quality
  • Service or quality
#1098197
Reply to reviews
I bought a pair of glasses from LensCrafters. I returned two weeks later because I can see better close up with my old glasses than my new ones. I arrived 10 minutes late. The girl at the counter was very upset with me. She said your appointment was 1:30. You're 10...
Read more
#1097434
Reply to reviews
LensCrafters -  Don't use your hard earned $$$ on them
LensCrafters -  Don't use your hard earned $$$ on them
They can make your glasses wrong and still not fix them. OUT THE GATE I noticed something on my lenses they assured me just clean it. Asked them for cleaner they suggested but there's or they can't help you here just go home and wipe them down. Did that, spots didn't...
Read more
1.0
#1088405
Reply to reviews
My 12 year old daughter is in tears because your store would not right a wrong. We ordered quality sunglasses for $430 and received 1950s technology (very thick lenses!!). We ordered same prescription with online store Zenni and received a beautiful pair for $10.95....
Read more
1.3
I didn't like
  • Experience
#1086500
Reply to reviews
I had my glasses adjusted at the Lens Crafters at Gulf View Mall in Port Richey, FL. They were adjusted to tight and I got terribly painful sores on my nose. But worse, my lens started shattering at the edges of every point where there is a screw in the frames. The...
Read more
#1085579
Reply to reviews
Originally was a nightmare due to incompetent opthamologists... but, has become a continued, worse nightmare due to LensCrafters. One of the store managers knew what I went through at the opthamogists office and provided his word that they would make things right and...
Read more
1.0
#1074587
Reply to reviews
I've been a customer at LensCrafters for over ten years now. With my insurance I was allowed to get a new pair of glasses every year. It was 2014 when I noticed every year I went in my prescription changed. This meaning my eyes were deteriorating at an abnormally fast...
Read more
1.8
#1072873
Reply to reviews