Lenscrafters Luxottica drill mount (rimless) eyeglasses

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Lenscrafters Luxottica drill mount (rimless) eyeglasses - won't replace lenses

Sep 26, 2008

Lenscrafters complaint by AUTiger83

I had a new eye exam with a new prescription at a great optometrist at Lenscrafters today. I then took the new prescription into the store, along with two pair of very expensive Luxottica drill mount (i.e., rimless) eyeglasses.

The Associate said that Lenscrafters will not replace the lenses in the drill mount frames. I must buy new frames! I told her that I would not have purchased them if I had been told they were disposable eyeglasses.

She says she does not know of any way to have them replaced. Can anyone here help me out with the name of a company that will replace the lenses?

Thanks,

Phil

AUTiger83@gmail.com

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Comments (4)

1. Written by kjc2001, on 23-10-2008 12:53

This is what happened to my husbands frame. I posted a review very similar to yours. Im very upset that when we were purchasing our frame we were not informed of this before hand.

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2. Written by todd, on 13-10-2008 10:31

some drill mount frame - have screws or compression mounting - ( small plastic pcs that slide in back -

others have screw posts - that once cut - you may be out of luck -

i don't work for them -however i saw many bugari frames (drill mnts ) that came back in to us and our labs can not do them -

as for the ones with nuts and bolts - or compression mountings - there is no reason why these can not be reused - and all of those parts are replaceable - so that argument goes out the window

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3. Written by Phil, on 02-10-2008 05:49

Seriously, does anyone buy expensive eyeglasses and expect them to last 6 months to a year? NO. I bit the bullet and bought expesive frames because I planned on replacing the lenses for the next five years. If LensCrafters NOW says they are only going to be single use, they should market them as DISPOSABLE eyeglasses. ***, the things are made out of TITANIUM. And Lenscrafters is marketing them as indestructable. They can't have it both ways. They should tell the consumer up front that they are fragile and can't be re-lensed. Another thing . . . my understanding is that Luxottica is the parent company of Lenscrafters. And Lenscrafters won't even work on their own company's eyeglasses???? Rediculous!

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4. Written by LabMan, on 02-10-2008 00:48

Don't be too upset. Obviously the associate did not explain why this was something LC does not do. If you purchase a drillmount you have a year to replace lenses at 50% of the retail cost. LC has done tests on how long frames last especially drillmounts, usually after a good year/even 2 the frame becomes a bit worn. Alot of the time the screw's or posts that hold the lenses in place are sometimes 1.3mm thick, over time things wear.

Keep in mind that you CAN get them remade at plenty of other optical stores, but they do not always care about the quality of the glasses. LC thinks 6months/1year down the road when we come up with these procedures, we care about the quality and do not want to put something in your hands that will only break down 6months later. If you like that style, then you will have to accept that. IF you cannot accept it, then try a semi rimless, there are some really nice frames available.

Hope this helped..sorry for your experience.

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