Comment Comments (6) |  |
| 1. Written by lensexpert, on 31-01-2010 17:55 actually, if you scratch a lens there is nothing you can do. Your only option is to replace the lens. If you try to "buff" the scratch out it wil actually alter your prescription. Would you want to risk that? Now, I've looked at the lenscrafters warranty. It seems there is also a copy of this warranty on the back of your receipt so that means you are responsible for reading and knowing it. Anyway the warranty is a "half the cost warranty." This means if your glasses need to be replace you will pay at least half the cost of the product to replace them. So in this case you would have had to pay at least half the cost of new lenses and yes you should replace both lenses at the same time this ensures that the optical quality is the same through both lenses and there is no distortion from mixed age lenses. After looking into other business's this warranty is actually pretty good. I've found that most private doctors offices will not even address a complaint nor would they ever accept a return and if you think LC prices are high you should check out some of those places. One last comment...NO LENSES are "scratch proof." They are simply scratch resistant with the right coating and yes these coatings do work however most consumers frown upon them because they cost more. But, again even with the "strongest" scratch coating lenses can still scratch, it all depends on how well YOU take care of them, clean, and protect the lenses. I know this from working with a different kind of lenses for many years and some research. Now I don't care if you go back to LC or not but be aware the associate was just doing her job when she told you there was nothing they could do (at least not for free, which is probably what you wanted). |
| 2. Written by plano store, on 24-01-2010 02:40 Did you go to the store at the old red bird mall or the one in Cedar Hill? The Cedar Hill should be somewhat of a different staff, but if not you should also try another Lenscrafters. Don't let one store bring you down from being a customer all together. The Willow Bend Location is excellent at fixing problems and coming up with a solution. |
| 3. Written by To Specs, on 22-03-2009 13:52 Sounds like the manager and this individual staff member at Lancaster are providing poor customer service and satisfaction. Bad for LC. Too bad customers have to be inconvenienced and resort to a website or customer service IF they can help consumers from being ripped-off, especially when glasses are not lasting one month, let alone a few days. What ever happened to the one year warranty? |
| 4. Written by Pierre fey says, on 12-03-2009 01:29 Perhaps you were not given the scratch resistant lenses. LensCrafters has a history of charging for items and defrauding the consumer. LensCrafters, Pearle Vision, others make poor glasses, expert finds Optometrist Robert Rosenberg, of the State University of New York, says that eyeglasses purchased at seven large optical chains failed to meet industry standards for precision and workmanship. Rosenberg helped to write those standards. CBS News had an "undercover shopper" purchase glasses at the seven businesses. The finished spectacles all had flaws, including incorrect astigmatism correction, poor fit of the lenses in the frame, frames that were warped or had a prism effect that can cause double vision. The phony customer also paid $20 at each outlet for UV lens protection, but 3 lenses came back with no protection. "You got worse than nothing," Rosenberg said. "You got the feeling that you had protection, which you don't have." The seven offending opticians were Pearle Vision Express, LensCrafters, Cohen's Fashion Optical, Sterling Optical Corp., Sears, BJ's Wholesale Club, and Costco Wholesale. All seven agreed to fix the faulty eyeglasses free of charge after they were told of their incompetence. Moral of the story: take a major news network with you when you buy glasses and you might have a better chance of getting quality service, but don't count on it. If you are wearing glasses made by one of these companies, maybe it is a good idea to take them back and ask them to prove that you got the UV protection your paid for. |
| 5. Written by Pierre Fey Says, on 12-03-2009 01:21 Vieata Searcy, You have just endured the Lenscrappers experience. Real Doctors Guarantee their eyewear for ONE YEAR, with no hastles or questions asked. Forget Lenscrappers and begin doing business with a localy owned optical facility. This will be good for you & the local economy as Lenscrappers is owned by a large impersonal eurpoean corporation. |
| 6. Written by specs, on 11-03-2009 15:29 I'm so sorry about you experience. If you've only had the glasses for a few days then they should definitely be willing to replace the lenses at no charge. I would go to the website and constact customer service. Or if it is within the 30 days from when you picked them up, just return them and get your money back. Good Luck. |
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