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Lens Crafters Cheap Frames Expensive Prices
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May 3, 2008 Lenscrafters complaint by Joe |
I have used LENS Crafters for years. I usually get their Brooks Brother product.
About three weeks ago my two year old glasses broke. I went to Lens Crafters and found a pair of CHAPS frames $160 that I liked. High Index lenses were also about $200. True to word they made them in an hour.
About two days later I notice I was pricking my finger when I took off my glasses. The top of the screw that held in the lens was too long and they did a poor job of clipping it back.
I took the frames back. I was told that the manufacturer plaints the screw in and they have to strip it to get it out. I expressed some doubt and concern about the frames, but let them give me a new pair and put them together better. The manager assured me they were high quality frames.
Three days later the right nose piece just fell off. I found the screw, but could not put it back because it was stripped.
I took the glasses back to the store today and told them, I liked the shape but would no longer accept CHAPS. They found me a pair of POLOS, but then wanted me to pay $70 more. I told them it was their error and I would not pay more. The manager then told me that he was giving the LENS for Free. I asked him how he figured that. He said he could not use the lenses in the pair I brought back.
Anyhow, I told him those pair were coming back, and I was giving him a chance to keep my business.
H said he could not match the price of the first pair and that the CHAPS were entry level frames. Like that was my fault.
I got my refund my family is done with LENS CRAFTERS. They have lost $1000s of future business from me.
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1. Written by Lenscrafter customer!, on 16-07-2008 18:10
People are funny! Lenscrafters has GREAT service and YA they wont be affected by your little 1000 compared to the millions they make. Lenscrafters has no fault in a pair of frames breaking, they dont have their little frame making factory in the back room, they make your lenses and sell you the frames, and that bad frame had to have been badly treated by the customer because Ive been a Lenscrafter customer for OVER 20 years and have NEVER EVER had a problem at all. Right now I am a customer of the West Covina store in the Westfield Shopping Center that used to be located right outside, and they have seriously never given me a problem OR a hassle!!! Best SERVICE EVER! I buy my 2 pair a year and PROBLEM FREE!
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2. Written by Joe, on 20-05-2008 17:22
Good luck finding any kind of warranties anywhere else. LensCrafters has the best customer service policies of any eyeglass place. You'll end up back there...trust me!!
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3. Written by Sunshine, on 18-05-2008 19:46
I agree with Angery person! Why should you get something for free? If you had perchased the polos in the first place you would have paid the extra $70.00 for them but because the others broke you think you deserve something for free. Its people like you that drive up prices everywhere do you think its free to the complany to make new lenses?
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4. Written by Robinson, on 11-05-2008 21:33
Interesting comment. The company buys cheap frames made in china and masively marks them up. When they break, you blame the consumer.
I am not sure what world you live in, but $360 for a pair of eye glasses is pricey. Especially if you have four people in your family that wear eye glasses.
Yes I have taken my business elsewhere. I don't really care about lenscrafters needing my business or not.
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5. Written by Angry person, on 05-05-2008 22:23
You went through 2 frames already, once you buy the frame and strip the barrel where the screw goes theres nothing the company can do with the frame, the company is now out of 160 from the first pair and at least 129 from the chaps, not to forget the 2 pairs of lenses that had to be remade to fit the new pair, because the lab doesn't just take the old ones recuts them and fit them. what a tragedy you had to pay an aditional 70 dollars which was probably half of the cost of the frames, but the company had to pay wat?... four times that! get over yourself you 1000 dollars is nothing comapred to the customers that buy two pairs every year and spend at least 600 on one pair 300 for lenses and 300 for the frame. Lenscrafters will be just fine without your little 1000 dollar "future business"
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