Contact LensCrafters Customer Service
LensCrafters Phone Numbers and Emails
Toll-Free Number:
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(877) 753-6727
Customer Service:
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(855) 592-2237Additional Support Or Assistance Due To A Disability
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(855) 589-8891TTY
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(877) 848-8476
LensCrafters Emails:
Contact Information
LensCrafters Website:
LensCrafters Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8 am - 9 pm (EST)
Saturday - Sunday: 9 am - 7 pm (EST)
Fax:
How Good is LensCrafters's Customer Service?
Summary of LensCrafters Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call LensCrafters?
Staff Question:
- Aggravation poor service
- “Disasitfied with glasses and service.”
- “Have a Complaint about the services”
Product/ Service Question:
- “Product complaint”
- “Defective & flawed eyeglasses frames”
- “Insurance”
Payments and Charges Question:
- “Make a payment”
- “Incorrect charges”
- Coupon misrepresentation
Refund Question:
- “Havent been refunded”
- “My refund”
- “Refund check”
Request for Information Question:
- “Need to know my prescription”
- “Need to reschedule an appointment”
- “To find out if a office can deny you bathroom use as a customer”
Shipping and Delivery Question:
- “Delivery of glasses”
- “Prescription sunglasses did not get in time, lost in mail.”
- “Didn't get my refund since 5 months”
Return/ Replace Question:
- “Change address”
- “My return”
- “Return”
Account Question:
- “Reset password”
- “Unlock my account”
- “Account”
Employment Question:
- “My old employment dates from 1995”
- “W-2”
- “Payroll”
Website/ Application Question:
- “Went to one of your site and lady broke my glasses while trying to unblend them and blamed it on me I sat there and heard them snap when she used a device to try fix it and got up and her and a couple other associates went in the back just got these”
- “I cannot complete my order on the website”
Cards Question:
- “Lost credit card”
- “Credit back to my credit card”
Activation/ Cancellation Question:
- “My contact order was cancelled”
- “Need to cancel an order that was made a month ago”
Other Question:
- “Tefund”
- “I need copy of my receipts from 2013 thru present from Ayanna and Valerie Harmon”
- “Claims action”
About
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LensCrafters Company is a designer of eyeglasses frames and contact lenses. The company was established in 1983. LensCrafters is headquartered in Cincinnati, Ohio. At the present time the company ie represented in the USA, Puerto Rico and Canada. It is the top provider of prescription eyewear and sunglasses. The company provides the latest eyeglasses frames with new upgraded lenses for men, women and kids, finding the best solution for every customer individually according to his or her face shape, color of eyes, hair and skin. Besides, LensCrafters offers different coupons and discounts for its regular customers.
LensCrafters is ranked 187 out of 965 in Medical Supplies and Equipment category
USA
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