Lenscrafters - Cheap Product/Expensive Price

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Home » Consumer Reviews » Medical Equipment » Cheap Product/Expensive Price - Soft Crap

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Cheap Product/Expensive Price - Soft Crap

Apr 29, 2008

Lenscrafters complaint by Nurseaid98

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I have recently purchased 2 sets of lens from lenscrafters at the hanes Mall Store in Winston-Salem. I asked for scratchresistant lenses, one set to be the type that changes color and the other plain. I asked for the best lens they had. I was given 2 sets - one that changed in the sun and one that did not change. I had a number of projects to do and as the work is in an office with strong fluorescent lighting I chose towear the plain onbes. About a month ago I started wearing the transition ones and they - each time I cleaned them - scratched. The lens werre made of soft plastic. I actually used optical wipes in sealed packets to clean them! I carried them back to Lenscrafters and was told I had to pay $250 to have the lenses replaced. Folks I paid $400 for the plain lens and $450 for the transition ones. How's that for customer service and selling a decent product?

Stay away from these people. They will sell you crap and then not stand up for the product.

Does anyone know of a product testing lab that I can send the lens to? I would pay to have them checked for quality and then I would take Lenscrafters to Small Claims Court for satisfaction. Dry Cleaners and Testile Manufacturers have the International Fabricare Labs for testing textiles, but I don't know about lenses for glasses.

E-mail me at znurseaid98@bellsouth.net if you know of a lab. Do not use the z in the email address.

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Comments (1)

1. Written by Joe, on 20-05-2008 17:31

I think you would probably want to take it up with Transitions, not LensCrafters. Those cleaning clothes in the packets are horrible for lenses. Photocramatic plastic is very soft in comparison to a standard CR-39 or Polycarbonate lens....Point being opt for sunglasses next time or be sure to rinse your glasses off under water before cleaning them to ensure all the dust is off them

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