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Lenscrafters sold the anti glare coating to me and did not tell me it would rub off in less than 1 year. I told them about it and they said that is what it does.

The glass is not scratched but it appears that way because the coating is coming off. LensCrafters said they would replace the lens for 200.00. The glasses cost me over 400.00 less than 1 year ago. Poor customer service and they should have told me that it would rub off.

LensCrafters has lost all of my family's business. What a terrible company.

Monetary Loss: $200.

Location: Indianapolis, Indiana

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Guest

Same thing happened to three of my pairs. I am complaining to the corporate office and asking them to replace all three (with my new prescription), even though the oldest pair is five years old.

The coating is not supposed to rub off unless they are emulating cell phone manufacturers to ensure people have to replace their glasses every few years. I still have a pair that is 20 years old and they are just fine except that the prescription is outdated.

Lens Crafters designed the coating to come off so that consumers have to replace. But no one needs to go to Lens Crafters.

Guest

Mine started to come off almost immediately. I was not able to return them due top the pandemic.

In February of this year I took them to a different lensecrafters and had them replaced (I had purchased the insurance). By the first of May, the reflective coating has already started to come off.

I have never used anything but the cloth that came with the glasses to clean them. Very Dissapointed.

Guest

Told local LensCrafters NO anti-glare coating...surprise, surprise, now it is wearing off and I can't see. In the middle of this pandemic, I am unable to go back and have corrected.

Never again, LensCrafters, you lost a customer for life. Would buy cheaters from catalogue (3 for $5.00), before buying from this outlet again.

Guest

We are having the same problem with both my and my daughters progressive bifocals! Looks like trying to see through massive scratches or clouds!

Guest

Same thing happening to me after only 13 months. This has NEVER happened to me with glasses purchases elsewhere.

Guest

Lenscrafters says to use there cleaner and tissue and I do and the coating on my lenses start to break down within 6 months . The coating slowly starts to break down causing the lenses to look scratchy.

They have replaced several pairs of lenses to fix this and the last time they said no more.

They do not tell you it wears off and they know it won't last but they sell you on it anyway. Stat away from that place.

Guest

Same here .. donโ€™t buy from LensCrafters

Guest
reply icon Replying to comment of Guest-1698977

Had same experience with L.C lens coatings..no recourse except to stop using the crooks at Lens crafters...

Guest

They did the same thing to me. Horrible company.

Guest

We had the same experience. would love to get a class action lawsuit against this company.

Guest

I'm having same issue with my vision works glasses with anti glare and tint something is shrinking after only 2 ys of good care .

Guest

Same issue! Went to LC in New Hampshire today and was to โ€œthe inside of the lenses are scratched and this is what is causing the coating to come offโ€.

I clean the lenses with the cleaner and towelettes that LC sold to me.

Less then a year old, wife having the same problem with her lenses. I would like to put a class action lawsuit together against this company.

Guest

same thing happened to me

Guest

I had the same issue!

Guest

The non glare coating is wearing off my glasses. Purchased them in January 2017 from Lens Crafter in Baybrook Mall near Houston Texas.

They refused to replace my lens....want me to purchase new ones...No thank you! You have lost a 20 year customer.

This has never happened to my other glasses. Terrible customer service and way overpriced!!!

Guest

Me too! As I write this Iโ€™m looking through lenses full of spots.

I took my glasses back to LC and they blamed it on me. I always clean my glasses appropriately. I do not use the harsh chemicals they accused me of using. I have gone to LC for years and am a faithful customer.

Iโ€™m now seeking other options. This is terrible customer service and obviously I am not alone.

Guest

To Disappointed, nobody here is taking the lenses back TWO YEARS later. My coating started rubbing off in three months AND I USE THE LENSCRAFTER LENS CLEANER and MICRO FIBER CLOTH.

Others here are reporting similar experiences. Nobody at LC said anything about this being a coating that rubs off easily, NOBODY. You can continue blaming your customers all you want and accusing us of being evil peopke all you want, but YOU at Lens Crafters your parent company Luxottica, better understand that unless you stop selling expensive garbage, we WILL go elsewhere. WE dont need LensCrafters, Visionworks or other such places selling these useless coatings.

Your attitude about people not wanting to get ripped off by games played by big corporations explains why American retailersare having a hard time getting customers. WE didnt make the substandard coating, your parent company does.

Your reputation is on the line because of it. DONT blame the customer because YOUR coating wrecks an expensive pair of lenses.

Guest
reply icon Replying to comment of Guest-1382483

Yeah, good luck trying to avoid Luxotica. They basically have a monopoly on eyeglasses.

Both in terms of retailers and frames.

They even got their greedy little hands all over vision insurance. So if you Don't go to one of their chain stores, you'll probably still end up buying frames made by them or using their vision insurance.

Guest
reply icon Replying to comment of Guest-1382483

Did you get the anti reflective coating done in an hour? It seems that the coating that is done in house by the lab in the store wears away easily.

The coating isn't all that great and not to be trusted. Also, the coating that you choose premium or standard AR doesn't make a difference.

It's just a way to make more money off of you. So if you do get an anti reflective coating, make sure it is done at a central lab.

Guest

Same issue here with the anti-reflective coating rubbibg off right away. They dont tell you when they they tout its qualities that its going to last maybe six months.

I suggest you go on Yelp for your local Lenscrafters and give them the aporopriate rating .

They will not stand behind their EXPENSIVE product. Youre better off taking your prescription and buying online or at Americas Best.

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