Aug 17, 2008 Lenscrafters complaint by Irrate |
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Lenscrafters sold the anti glare coating to me and did not tell me it would rub off in less than 1 year. I told them about it and they said that is what it does. The glass is not scratched but it appears that way because the coating is coming off. LensCrafters said they would replace the lens for 200.00. The glasses cost me over 400.00 less than 1 year ago. Poor customer service and they should have told me that it would rub off. LensCrafters has lost all of my family's business. What a terrible company.
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Lenscrafters Complaints
1. Written by carl yowell, on 28-12-2008 17:09
The Backside INV coating has begun to crack and separate on my $459 pair of 2 year old Progressive Sun Polar Grey tinted glasses purchased from Lens Crafters. It makes the lens look severely scratched and the view through the lens is now distorted. When I visited the store expecting a solution to the problem, I was told that I had caused the problem by using mild soap and water to clean them instead of optical quality lens cleaner. That same mild soap and water has never affected any of my other glasses. It is also strange that it had no adverse effect for the first 2 years and then suddenly the glasses became unusable.
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2. Written by Clean your glasses right, on 23-09-2008 23:48
If you you the wrong cleaner the AR can peel off. Costco wipes, windex, etc will kill your AR.
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3. Written by NoWonder, on 19-09-2008 21:49
If you dont like luxottica than forget about rayban and oakley. Reason being they are now owned by guess what Luxottica. As for maintaining AR lenses I doubt every single person takes absoluetly perfect care of them and always takes their glasses off as recomended, you know with both hands...no one hand ***! Sure some associates are morons and need additional training but some might say the same about you at your job. I mean who are you, the president?!?! Finally, if Lenscracters was such a shady company and didn't care about customer service why offer the 30 day satisfaction gaurentee? You know, that need no reason to return poilicy. You dont like em' ok here's your money or we'll remake it. Lets see Eyemasters do that or let alone some of the other companys. Besides you want a warranty? Included, plus not all RX can be made in 1 hr....most can be but there are some limits like any multifocal with AR coating. What do you think it is a warehouse? You can complain all you want but have you heard the term you get what you pay for?
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4. Written by Jay Benedict Brown, on 19-09-2008 16:06
I had the exact same problem. The coating just starts coming off. Never had the glasses in anything resembling a harsh environment. I will not go to Lenscrafters again (and this is after being a customer for 15 years).
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5. Written by Shut Up Eyewonder, on 15-09-2008 23:25
Same thing happened to me I have been wearing glasses for over 12 years I have never scratched them, this year I decided to get the anti-reflective coating and guess what, they scratched. I did the same thing, went to Lenscrafters and they told me sorry you have to buy a new lens. BTW this was only 3 months after I had purchased them.
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6. Written by Pissed off & Ripped off, on 05-09-2008 19:04
Eyewonder; I take excelent care of my glasses, just like anything I buy, and mine "cracked" in less than 1 year. I don't leave them in the car, I need them to see, and anyway, aren't sunglasses ment to be in the sun? Get off your "HIGH HORSE".
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7. Written by Lala, on 28-08-2008 12:02
It is unlikely that the coating is actually rubbing off. What is probably happening is that it is starting to expand and crack (it looks like tiny scratches everywhere).
This cracking of the coating is usually due to either heat exposure or the age of the glasses. Pretty much ALL AR coatings will start to craze (crack) if they are given long enough, some are much better than others and will last longer. Usually it will take at least a few years.
Because it is unusual that the coating would do this by itself in under a year maybe consider the conditions that they have been in... (Do you have a hottub, do you leave them in your car?)
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8. Written by Patty JEAN, on 27-08-2008 23:46
THIS IS NOT TRUE TAHT ALL THEUY USE IS THERE OWN IN HOUSE AR -
I KNOW THEY USE THE SCOTCHGUARD PRODUCT THAT IS made by essilor - and on the same substrates as your crizal - and crizal alize -
And this is actually put on by Essilor NOT lenscrafters -
NOT TO MENTION - all the stock lenses - THEY do use Seiko - 1.67 - as well as essilor products -
WHY DON"T you be truthful - and explain that the same folks that make your alize - makes there ar ?
(( or is it that you may just not want or have the knowledge ? ))
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9. Written by OD-NY, on 20-08-2008 14:48
Lenscrafters AR coating isn't the best quality. They use their own lenses (which they manufacture) as opposed to Crizal or Seiko lenses that are of much better quality. I have had Crizal Alize lenses for just over 3 years and they still haven't scratched. I didn't used any special cleaning technique just water, or rubbing alcohol when wet or a microfiber cloth when dry. Don't let them talk you into spending $20 for eyeglass lens cleaning solution. It's just rubbing alcohol that you can buy for a $1.
If you want a quality lens, don't buy from PearleVision, Sears Optical, Target Optical, or Lenscrafters. Oh, btw, they are all owned by the same company called Luxottica.
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10. Written by Eyewonder, on 17-08-2008 20:40
Get over yourself. The coating does notrub off you scratched it. You have got to take care of the lenses like anything else you own. If you don't take care of it then....deal with the consequences
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