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Lenscrafters

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330 complaints

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Lenscrafters Company is a designer of eyeglasses frames and contact lenses. The company was established in 1983. LensCrafters is headquartered in Cincinnati, Ohio. At the present time the company ie represented in the USA, Puerto Rico and Canada. It is the top provider of prescription eyewear and sunglasses. The company provides the latest eyeglasses frames with new upgraded lenses for men, women and kids, finding the best solution for every customer individually according to his or her face shape, color of eyes, hair and skin.

Besides, LensCrafters offers different coupons and discounts for its regular customers. Please try to contact Lenscrafters Customer Service directly prior to posting any complaints on this site.

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Lenscrafters Complaints & Reviews

Lenscrafters Reviews

Krispy133
Lenscrafters - LAKESIDE MALL STERLING HEIGHTS , MI

MY FIRST PAIR OF FRAMES CONTINUALLY LOST SHAPE, THEY WOULD NOT KEEP AN ADJUSTMENT. TOOK THEM BACK TWICE FOR ADJUSTMENTS AND WITHIN THE 90 DAY GUARANTEE PROGRAM THEY REPLACED THE...

#290846
Jan 21, 2012
68

Anonymous
Lenscrafters - Customer Complain

I turned in my glasses for replacement of the frame on 11/30/11, They told me that they will locate a frame like mine to fix them. I have been calling for my glasses because I AM U...

#290359
Jan 19, 2012
65

Anonymous
Lenscrafters - Bad lenses

My experience with staff was good - they were helpful and nice. The frames are good - but of course not manufactured by lenscrafters. I have had nothing but trouble with the lens...

#289235
Jan 15, 2012
133

Soandso
Lenscrafters lie about how long glasses take.

Lenscrafters (Fredericksburg, VA) will tell you that single vision lenses that they don't have in stock will be delivered to them in "a couple of days". For single vision lense...

#288200
Jan 11, 2012
140

Anonymous
Lenscrafters poor quality frames color enamel peeling

Purchased a pair of Ralph Lauren frames from Lenscrafters. After 18 months, the color enamel is peeling off. Spoke to the manager at the Wellington FL store and she told me that i...

#287309
Jan 07, 2012
188

Dogtordn
Lenscrafters - Waiting for glasses for 7 weeks and counting

I ordered my glasses from Lenscrafters in Del Monte Center, Monterey CA, on November 25th 2011. 3 weeks later I called them and was told that they got the lenses but broke them, so...

#286644
Jan 05, 2012
156

Anonymous
Lenscrafters - LENS CRAFTERS EYE CENTER

I WENT TO LENS CRAFTER TO ORDER A PAIR OF EYEGLASSES ON THE FIRST DAYS OF THIS CURRENT MONTH, THE FIRST TIME THAT THEY CALLED ME THAT THE LENS WERE READY, I WAIST MY TIME SINCE THE...

#284271
Dec 27, 2011
275

Italianm...
Lenscrafters - Ripped off BIG TIME at Lenscrafter

Went to Lenscrafter in Valley Stream, Ny since I have $$ left on my flex spending account (FSA). Went to Dr for eye exam which went as I expected. When i went to the side to get...

#282326
Dec 17, 2011
526

Newname
Lenscrafters - Deliberately ripped me off.

Went there last month to get new frames, and used my new prescription that called for the thin lenses. But what I got was the thick ones ( poly carbs),even though I had paid $100 m...

#281611
Dec 14, 2011
385

Todleo
Lenscrafters - Online sale rip offs

On 12/9/2011 I lost my most recent prescription eyeglesses and surfed the web looking for a reasonable price, what anyone would do, I found a Lenscrafters Ad for 50% off clearance ...

#281601
Dec 14, 2011
322

Anonymous
Lenscrafters - I have waited now 4 weeks for nothing

I was told I would have my new glasses within two weeks from Lenscrafters at the Glendale Mall in Indianapolis, but after repeated phone calls on my part to try to get the ball rol...

#280292
Dec 09, 2011
238

Anonymous
Poor service from Lenscrafters

I bought two pairs of glasses three weeks ago from Lencrafters on Kenaston in Winnipeg. Glasses took a week but when I went to pick them up one pair, (Reading glasses) had a proble...

#278849
Dec 02, 2011
243

Anonymous
Lenscrafters - Tammy @ 3333 Touhy

When I bought my progressive lenses and new frames this year it was a blue tint vs light tan. Rep. told me to wear them and I would adjust to the blue tint which did not happen, (h...

#278808
Dec 02, 2011
284

WileyPaul
Lenscrafters - Will not stand behind bad product

OKC, OK bought my glasses at crossroads mall. Had the anti scratch coating added within a month the coating began peeling off! They would not stand behind there product, a $400 pai...

#278796
Dec 02, 2011
254

Mikcl212
Lenscrafters lying abt pricing until you get to the store

I called lenscrafters in cedar hill Texas, ask for price of lenses. Called three times to make sure . Took off work, went to store and the price had doubled from phone call. Horrib...

#278487
Dec 01, 2011
304

Anonymous
Lenscrafters~Roosevelt store, Jacksonville,FL

Bought 2 pairs of glasses in early 2011, had a coupon for a discount on special lenses (which I was told I needed). Buy 1 get one 50% off sale going on as well. After picking out...

#276599
Nov 22, 2011
326

OldSchoo...
Lenscrafters - Lens Crafters @ Annapolis Mall wasted my time and money...

I was originally lured in by a promotion price for my prescription sunglasses. I already had my prescription in hand so I did not need an eye exam. After a short conversation wit...

#276063
Nov 19, 2011
333

Durangoc...
Lenscrafters put my daughter in a room for an exam and then forgot

Went to Lenscrafters for my daughters eye exam and contacts. Walked in and there were 4 people lounging behind the counter including the doctor. i asked if they had any openings an...

#275837
Nov 18, 2011
397

I Unhappy
Lenscrafters - Business Model is to Scam the Consumer

Wife & I needed new reading glasses. Went into LensCrafters, QueensCenter Mall, NY. Had eye examine by their "captive" doctor. He told me I could use a mild distance lens - I said...

#274826
Nov 14, 2011
391

Anonymous
Lenscrafters - Lost order, did not deliver on time, kept making and breaking promises

I had an eye exam (doctor seemed competent). She then shepherded me into the store area for a pretty obvious hand-off where I got a borderline high pressure pitch to buy glasses ri...

#272873
Nov 04, 2011
265

Anonymous
Lenscrafters - Poor service

I purchased a pair of glasses in march and went back three times in a week for adjustment with the lenses. I finally travelled out of the country two weeks after for over six month...

#271836
Oct 31, 2011
301

Anonymous
Lenscrafters One Hour Eyeglasses

Not at all pleased with the store in Eastgate Mall. My friend took me directly to the store after getting my new prescription from my eye doctor because my current glasses are brok...

#270648
Oct 26, 2011
530

Bfresh
Lenscrafters - Lensecrafters lack of customer service

Bought new glasses on Oct. 1 2011 along with my wife. Hers were ready in 1 week and she received a call which I took. I asked if mine were ready and was told no. 4 days go by an...

#269707
Oct 21, 2011
380

Jdavis
Lenscrafters Cold Calling Now? Desperate?

Im not too sure what to think about this, but not terrible thrilled to get a unsolicited call from a retail store on a Sunday morning. I took the call and the person on the phone t...

#269584
Oct 21, 2011
386

Firebird...
Lenscrafters - Lens Crafters rep promised me delivery of my glasses in 2 weeks

Lens Crafters in Ocean County Mall, N.J., promised me delivery of my glasses within 2 weeks. Told rep I was leaving for florida & I needed them before I left so if he could not gua...

#268924
Oct 18, 2011
369

Anonymous
Lenscrafters overlake wa.store mgr. rude about reparing def glasses

Purchased glasses, and less than a month coatings and frames not holding up at all. paid over $500.00.Thought i bought a good product.spoke with store manager and was very dissapoi...

#266702
Oct 07, 2011
725

Anonymous
Lenscrafters - Lenscrfters refuse to take responsibility for manufacturing failure

I bought a high end vision eye glasses with Rayban frames from Lenscrafters. Six months later, the Frame was broke under normal use. When presented to lenscrafters rep, they deny i...

#265470
Oct 01, 2011
538

Lindz0928
Lenscrafters Fashion Show Mall Las Vegas sent us to Collections

We just received a phone call from a collection agency stating we owe $84 for services provided by LensCrafters Fashion Show Mall Las Vegas back in Feb. 2010. At the time of visit,...

#264754
Sep 28, 2011
456

MsH
Lenscrafters - poor advice and coating doesn't last

I've tried LensCrafters in Brookfield, WI several times. I find them to be expensive. I had an eye exam by a young woman who was annoyed I was there on a Friday at the last appoin...

#263751
Sep 23, 2011
485

Eyeglass...
Lenscrafters offered no credit or apology when glasses started to get moisture *inside* glass.

I purchased glasses at Lenscrafters over a year ago. I started seeing what looked like a frosted ring at the edge of the right side lens. At first I tried being more diligent in ...

#262682
Sep 18, 2011
436
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