Submit ›
2.0 Based on 69 reviews
Compare to others
Respond to your
  • Customers like
    • Some of the staff 3
    • Polarized transitions 2
    • Selection of frames 2
  • Customers don't like
    • Smug attitude 4
    • Customer service 4
    • Staff attitude 3

Don't by their warranty, they will tell you something and will not deliver. Its a ripoff Add comment

I wish I'd read the poor reviews. Paid for my glasses and told they were in and to stop by anytime to pick them up. Went after work. Nobody took my name or attempted to wait on me. Instead desk person LAUGHED at me! Said "you're #3 in line after we're done with everyone seated." Left and asked customer service online if possible to ship me my already paid for eyeglasses. 3 days later customer service replied that they will "investigate" and... Read more

Was this review helpful? 0 0

I will never use them again horrible service. I returned 3 times and they never resolved the problem. Frames never fit rite and lenses were never clear. Stay away is my advice. Add comment

Purchased a pair of Ray Ban frames from Lenscrafters at La Cantera shopping center. After 12 months, the color enamel started peeling off. About 18 months the enamel peeled off in several places on the frame front and back. I took care my glasses pretty good, and in some spots that are even impossible to get touched or scratched. I believe it is the poor quality of frame. I stopped by the Lenscrafters store where I purchased the frame, but... Read more

Was this review helpful? 0 0

Foley, Alabama Lens Crafters is a ripoff. Don't buy their warranty. Customer service is non existent and they are smug. Add comment

I bought a pair of eye glasses in August 2015. In April 2016, the right arm fell while I was taking my glasses off. So I took them back to Lens Crafters, they said the spring hinge broke. I have used my glasses for 8 months only. This is really not a long time for glasses ! I have been wearing glasses for 20 years now. I have always taken very good care of them and kept them for a very long time (considering the price for one pair, better be... Read more

Was this review helpful? 1 0

I have been a client of Lens Crafters for over 15 years (I am 81) and have always found the people to be an absolute delight with whom to work. They have given service beyond the call on many occasions. I keep popping the lens from the frame because I chose to go elsewhere for a special deal and they did not consider the lens dimension to the delicate frame was not appropriate. They would not re-set the lens without charge but the folks at L C... Read more

Was this review helpful? 0 1

I had an appt in LensCrafters and waited for ever to be seen in Florence ky mall location on dec 13 th 2015. I used the RX and my rt eye rx is blurry. I don't know what rx they wrote but it's not right. The front desk is slow to respond and they don't care about the problem I had. The front lady hand wrote the rx for me from doctors notes. They want me to come again and be seen to get right rx. Really. I'm not ever going there to waste a whole... Read more

Was this review helpful? 2 0

After having an exam at your location in norcross georgia which was over priced. I did a little research on the dr who is your lease holder. I find that not only has he failed to stay registered with the state of georgia under his web site name focus eye group but he had a prior company Called Excel Eye Care which he declared bankruptcy on and the one of his creditors was Steven Schock who was the prior owner. His owing to Schock was $575,000.... Read more

Was this review helpful? 0 0

Worst service ever! Not only that the new employee that tried very hard to answer my questions without success could not answer any of my questions, the un-experienced manager, SUE, did not want to wait on me because, as she said, without a prescription I cannot help you! The manager SUE couldn't answer any of my questions, would not wait on me because I did not have my prescription with me, however I had the new prescription information, but... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
You are reading about Lenscrafters.
Filing a new complaint about