Lenscrafters Complaints and Reviews

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Main address: 4000 Luxottica Place 45040 Mason OH
, , http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
  • 466+2 mobile complaints
  • $63.1K claimed losses
  • $135 average
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  • Oct 13
  • Eye and Ear Care
  • Eye Glasses Lenses
  • 1
  • 1
  • 33

Either there is a monopoly on the lenses or there must be no limit rip off sale going on. This either means that some consumer protection agency needs to look into this. Eye glasses used to fall in 250-350 range now they are ranging 650-750. The next pricing will be 850-950. Even the insurance companies pay only $60 but like to get a high premium. So what service are they providing? I hope the... Read more

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  • Oct 11
  • Eye and Ear Care
  • Frameless Glasses
  • 46

I went to the Lenscrafters located in the Fort Henry Mall in Kingsport, TN. I purchased a pair of frameless glasses. First of all, it took about four weeks to get the glasses. I picked them up and they were perfect, or so I thought! The glasses broke two days later. I took them back to the store and the guy in the lab fixed them. Two days later I took them back because they broke again. In all,... Read more

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  • Oct 09
  • Eye and Ear Care
  • Racine, Wisconsin
  • Positive Experience
  • 22

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely well. He was also able to explain a lot to me in a way I understood him :-) The associates also were Great - very kind and helpful in every way they could assist my needs. I was provided the best deal and they only sold me EXACTLY what I came in for & needed. I am super grateful... Read more

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Terrible service took a next day to get glasses made didn't disclose delay till after sale ,when came to get glasses six customers waiting for I sales rep so I left . I've never seen service they claim ull get.short staff Add comment


  • Sep 29
  • Eye and Ear Care
  • Auburn, Maine
  • Glasses Frames
  • 44

Purchased new pair of glasses and paid cash at the Auburn Mall, Auburn, Ma. Realized the frames were larger and heavier than originally pair I wanted so I returned a few days later. No problem returning however, I needed to have my refund mailed to me in the form of a check. That irritated because I wanted the refund to possibly find glasses elsewhere asap. I was told it usually takes 4 business... Read more

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  • Sep 19
  • Eye and Ear Care
  • Knoxville, Tennessee
  • Eyeglasses Frames
  • 53

I bought glasses from VisionWorks before, but think LensCrafters' frames are better. I got trifocals from West Town Mall in Knoxville, and they are just what the doctor (next door) ordered! Dustin was thorough and his boss made sure the measurements were exact for tri's in smaller frames than I had before. He spelled out the costs and what my insurance would cover and what I would pay. He offered... Read more

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  • Sep 18
  • Eye and Ear Care
  • Eyeglass Frames
  • 1
  • 1
  • 61

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at the store said the lenses would work in the frames, but they would have to send them out. The store called back a few days later saying they wouldn't work after all. We picked out another pair that were sent out again. The lab couldn't do it, then they went to the wrong lab,... Read more

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I suggest everyone to ask for a copy of their insurance claim. I believe I was victim of fraudulent claim by a sales person at the store on park place mall Add comment


  • Sep 04
  • Eye and Ear Care
  • Merritt Island, Florida
  • Glasses And Frames
  • 118

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area. Rude, impatient and unprofessional. Her push and shove method for fitting glasses and pushy sales angle we not appreciated. Dolci particularly should have a lesson in common courtesy and review her desire to continue with LensCrafters. Her training and demeanor are... Read more

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  • Sep 03
  • Eye and Ear Care
  • Customer Service
  • 1
  • 1
  • 45

I have been a Lenscrafter customer for over 15 years and bought many eye glasses there. I have always had the best service at the Fashion Square location. I retired and moved to Prescott in 2013. I wanted to continue the service in Prescott but after going in 3 different times on different days, I never got waited on. So I went to another place (there are many other places to buy glasses). I... Read more

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