Lenscrafters Complaints and Reviews

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Lenscrafters
Main address: 4000 Luxottica Place 45040 Mason OH
, , http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
  • 457 complaints
  • $61.9K claimed losses
  • $135 average
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  • 1 day ago
  • Advertisements and Cons
  • Palm Desert, California
  • Eyewear Protection Plan
  • 8

I am happy with my new glasses. However I was told they were covered by a warranty for one year. What I was not told is that would cost me $34.99, which was added to my bill, and I didn't realize it until I got home. I should have been offered the OPTION of the protection plan, which I would have declined. It should have been included in the price for the glasses. This is a rip off. Please send... Read more

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  • Aug 25
  • Eye and Ear Care
  • Avenal, California
  • Broken Item Delivery
  • 13

I bought pair a glasses 2 years a go then bought 2 more pairs in jan 2014 pair of sun and a pair of transistion and the heat missed up the lens on the transistion they told me I had pay for it cause I didnt buy a warrenty on them bull *** I see if I broke them ya it on them for having defected lenses my old pair and sun glasses are fine they neeed fix it for now they lost my business so watch... Read more

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  • Aug 24
  • Eye and Ear Care
  • Pupillary Distances Information
  • 20

Sears Optical also owned by Luxass. Piad for and exam that stopped and would not continue until I orderd glasses. Then would not give my my pupilary distances. The employees said it is company policy. I checked with Highmark and the PA attorney generals office and they say these are improper business practices andnot giving pup distances is iilegal. Thye are just refusing to do it so you can't... Read more

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  • Aug 19
  • Eye and Ear Care
  • Largo, Florida
  • Disrespectful Manager
  • 26

This women that's a manager at the Largo mall location is a drug user & also a alcoholic.. she is rude And disrespectful. She talks terrible about her employees... when we came into the largo store she never even acknowledged us..everyone was busy and she seemed like she had no time for us we waited 20 minutes to be seen.. we had trouble when we can to pick up our glasses a week later ..she... Read more

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  • Aug 17
  • Professional Services
  • Lakeland, Florida
  • Rude Service
  • 30

Took prescription in on Thurs, Aug.14th, at 10:30 A.M.. Suppose to take 1hr, called back at 5:00 P. M. And was told their cutter had broken down and they had to take them to south side store. Employee would pick up on way to work at 1:00 Friday. Called and left cell phone number at 11:45 on Friday. Called again around 4:00, still no glasses, said they would be in Sat. Went in Sat. And spoke with... Read more

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  • Aug 16
  • Eye and Ear Care
  • Positive Experience
  • 18

I can't say enough good things about the Lenscrafters at Ridgedale in Minnesota. I brought them a prescription for bifocals from another doctor. They filled it quickly but I couldn't read with the new glasses. It turned out the doctor (who was completely unaffiliated with Lenscrafters) had gotten the prescription wrong. Lenscrafters remade the bifocals for no charge and had them ready in about... Read more

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  • Aug 09
  • Eye and Ear Care
  • Glasses Purchase
  • 1
  • 1
  • 85

WALK IN CUSTOMER IN AUG 02, 2014. TOOK EYE EXAM THAT TOOK VERY, VERY LONG TIME. GLASSES WERE PURCHASED BUT ADVISED THAT LENS NOT IN STOCK AND WOULD HAVE TO BE ORDERED AND THAT I WOULD BE ADVISED WHEN THEY WOULD BE READY. NO CALLS OR NOTICE RECEIVED. I CALLED LENSCRAFTERS ON AUG 09 TO INQUIRE ABOUT MY GLASSES. FIRST CALL I GAVE MY NAME AND INQUIRED ABOUT THE STATUS OF MY GLASSES. I WAS... Read more

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  • Aug 01
  • Eye and Ear Care
  • Fresno, California
  • Glasses Refund
  • 42

I ordered and paid for a pair of glasses that took 2 months to get. I called and called and was told they were not in. Then I was told they got lost in transit. They reordered them again which took another month. No one called me to let me know what's going on with my glasses. I decided to lenscrafters to get a refund and magically they appeared. I wasn't given any time of discount for having to... Read more

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  • Jul 18
  • Eye and Ear Care
  • Prada Frames
  • 1
  • 1
  • 121

I have always bought my frames and contact lenses from Lenscrafters - even though they are exorbitantly priced - because I assume that a national chain will have accountability (after reading reviews on this site, however, I guess that's no guarantee) I purchased a pair of Prada frames about a year ago for close to $300. About 9 months later, a decorative metal piece came off because the... Read more

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  • Jul 17
  • Luxury / Jewelry
  • Pensacola, Florida
  • Glasses Lenses
  • 53

I purchased a pair of glasses from LensCrafters a year ago, the lenses started to deteriorate and looked as though I was looking through shattered glass. I took the glasses to a LensCrafters store and they gave me a run around about I subjected them to a high heat, I had not. They want to give me this deal for half price on new lenses when the lenses I was having trouble with weren't a year... Read more

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