Lenscrafters Complaints and Reviews

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Lenscrafters
Main address: 4000 Luxottica Place 45040 Mason OH
, , http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
  • 450 complaints
  • $61.5K claimed losses
  • $137 average
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  • 17 hours ago
  • Other
  • Fresno, California
  • Service
  • 6

I ordered and paid for a pair of glasses that took 2 months to get. I called and called and was told they were not in. Then I was told they got lost in transit. They reordered them again which took another month. No one called me to let me know what's going on with my glasses. I decided to lenscrafters to get a refund and magically they appeared. I wasn't given any time of discount for having to... Read more

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  • Jul 18
  • Eye and Ear Care
  • Prada Frames
  • 1
  • 59

I have always bought my frames and contact lenses from Lenscrafters - even though they are exorbitantly priced - because I assume that a national chain will have accountability (after reading reviews on this site, however, I guess that's no guarantee) I purchased a pair of Prada frames about a year ago for close to $300. About 9 months later, a decorative metal piece came off because the... Read more

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  • Jul 17
  • Luxury / Jewelry
  • Pensacola, Florida
  • Glasses Lenses
  • 20

I purchased a pair of glasses from LensCrafters a year ago, the lenses started to deteriorate and looked as though I was looking through shattered glass. I took the glasses to a LensCrafters store and they gave me a run around about I subjected them to a high heat, I had not. They want to give me this deal for half price on new lenses when the lenses I was having trouble with weren't a year... Read more

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  • Jun 12
  • Eye and Ear Care
  • Ray Ban Frames
  • 26

I experienced a problem with the frames coming apart. My complaint is with Ray ban, NOT PRECISION LENSCRAFTERS. The lower 3/4 of each lens is held in place by a gold tone metal frame which is held in place to top plastic frame by 2 tiny screws. When the screws work loose, you can loose your lenses. What had happened was the one screwhead had worked it's way thru the mounting hole on right side of... Read more

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  • May 10
  • Professional Services
  • Las Vegas, Nevada
  • Overcharge
  • 3
  • 104

I am 73 years old and I have never experienced such problems dealing in business with a salesperson representing a well established business such as LensCrafters . She talked me into applying for credit and asked me for my social security number to do this. She immediately said I was approved for $1200.00, however, (she never let me see my charges or customer receipt) she folded several papers... Read more

Was this review helpful? 3 2

  • Apr 19
  • Eye and Ear Care
  • Avon, Connecticut
  • Defective Lens
  • 1
  • 134
Lenscrafters - Lens Crafter Defective Lens
1 of 3

I purchased my glasses less than six months ago from a Lens Crafters and paid almost 400 for them. Within a month I noticed a strange foggy pattern that appeared on only one side of my glasses lens. I am always extremely careful with my glasses and only clean them with water and the cloth made for glasses cleaning. When the spots on the lens started to severely obstruct my vision, I took the... Read more

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  • Apr 16
  • Eye and Ear Care
  • Duncan, Oklahoma
  • Comercial
  • 6
  • 124

I woud like to say first, that i just viewed the new comercial. I am upset with the statement that our eyes are the window of the gods. This statement was thrown into the middle of many other statements about eyes. This statement tells me your are not a christian company. I am not sure how many christians are aware of this but i will tell everyone not to support your athiest company . There is... Read more

Was this review helpful? 1 6

  • Mar 22
  • Eye and Ear Care
  • Toronto, Ontario
  • Prescription Lenses
  • 120

I purchased prescription lenses and designer frames (spent $600). Was told it would take 2 weeks max to get my glasses and that someone would contact me. When I called to follow up after 2 weeks, I was told the lenses came in and that some would call me later that day to tell me when I could pick them up. No one, I called again the next day and was told my lenses haven't come in yet and... Read more

Was this review helpful? 1 1

  • Mar 08
  • Eye and Ear Care
  • Manhattan, New York
  • Employer Program
  • 82

Myself and my husband went to LensCrafters located at the Meriden mall trying to purchase safety glasses and lenses for my husbands work. This was all to be covered by my husbands employers account and we were treated horribly. The women whom I don't remembers name was not knowledgable about the employers account and what we would be getting or how to input it into the system. She proceeded to... Read more

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  • Dec 30, 2013
  • Eye and Ear Care
  • Syracuse, New York
  • Meds Presription
  • 2
  • 136

We have been using Lenscrafters for 15 years and had no complaints until now. I went to get new glasses with transitional lenses. I was told after the exam by the lab manager that they could not make any kind of glasses for me because my prescription was too powerful! Mind you, Lenscrafters had no problem making glasses with my prescription in 2010. Now I was told that the computer would not... Read more

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