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2.0 Based on 73 reviews
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  • Customers like
    • Some of the staff 3
    • Selection of frames 3
    • Range of products you offered 2
  • Customers don't like
    • Customer service 5
    • Having marks on the lenses 4
    • Smug attitude 4

Bought glasses AT Lenscrafters based on independent Doctor RX. Glasses came back with blurred vision in right lens. Took glasses back. Told to go back to eye doc. I did. Came back with slightly different RX. Paid for upgraded lenses. Guess what? Right eye still blurry. LensCrafters do not believe in service after the sale and no refunds. Went to Visionworks and paid for another pair of glasses and BOOM! No Problem with right eye blurry issue.... Read more

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Can't replace drill mount lenses

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Walked in because glasses I bought not even 90days ago broke. Dat for an hour. No one greeted me. People who walked in after me were helped before me. Very poor quality products and very poor customer service.

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Lens coatings came off after only 1 1/2 years! I had the same thing happen to mine! They claimed it was because I wasn't washing my cleaning cloths often enough! BS! I own an optics company and we have our own branded microfiber cleaning cloths so that can't be the reason. I even wonder if some of it came off and got into my eyes! I suddenly had something scratch my eye, but couldn't identify anything specifically in it. I even had to go to... Read more

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Don't by their warranty, they will tell you something and will not deliver. Its a ripoff

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I wish I'd read the poor reviews. Paid for my glasses and told they were in and to stop by anytime to pick them up. Went after work. Nobody took my name or attempted to wait on me. Instead desk person LAUGHED at me! Said "you're #3 in line after we're done with everyone seated." Left and asked customer service online if possible to ship me my already paid for eyeglasses. 3 days later customer service replied that they will "investigate" and... Read more

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I will never use them again horrible service. I returned 3 times and they never resolved the problem. Frames never fit rite and lenses were never clear. Stay away is my advice.

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Purchased a pair of Ray Ban frames from Lenscrafters at La Cantera shopping center. After 12 months, the color enamel started peeling off. About 18 months the enamel peeled off in several places on the frame front and back. I took care my glasses pretty good, and in some spots that are even impossible to get touched or scratched. I believe it is the poor quality of frame. I stopped by the Lenscrafters store where I purchased the frame, but... Read more

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Foley, Alabama Lens Crafters is a ripoff. Don't buy their warranty. Customer service is non existent and they are smug.

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I bought a pair of eye glasses in August 2015. In April 2016, the right arm fell while I was taking my glasses off. So I took them back to Lens Crafters, they said the spring hinge broke. I have used my glasses for 8 months only. This is really not a long time for glasses ! I have been wearing glasses for 20 years now. I have always taken very good care of them and kept them for a very long time (considering the price for one pair, better be... Read more

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