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  • Customers like
    • Some of the staff3
    • Polarized transitions2
    • Optomotrist1
  • Customers don't like
    • Customer service4
    • Cheap lenses2
    • Being lied to2

  • Jun 26
  • Eye and Ear Care
  • Sublimity, Oregon
  • Glasses
  • 24
  • REVIEW RATING 4/5

got the glasses they where wrong scrip went in before thirty days still not getting used to the glasses said i had dry eyes went got some expensive stuff for dry eyes same problem went back in i said its the glasses cant see right no there saying now its over thirty days you need to buy new lenses and eye exam went somewhere else to another eye doc and script was totally wrong now where out of... Read more

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  • Jun 17
  • Eye and Ear Care
  • Imperial, Pennsylvania
  • Eyeglasses
  • 1
  • 1
  • 55
  • REVIEW RATING 4/5

I assumed I had to adjust to new script, didn't realize 30 days had passed, using "very" old glasses now, my new glasses are practically useless, won't do any adjustments because I passed the 30 days now I am stuck , only thing I can do is go else where, but who has that kind of money,, trying to locate corporate office address so I can write to them, smart, very evasive making sure no complaints... Read more

Was this review helpful? 1 0

  • Jun 13
  • Eye and Ear Care
  • Glasses
  • 66
  • REVIEW RATING 4/5

I recently got a pair of glasses from them. When I initially put them on, I could tell the lenses were really warped along the edges. I felt like I was in a tunnel and if I looked anywhere outside of the focal point it would make me dizzy. When wearing them I found I would have to turn my whole head to keep things in proper focus. I mentioned this to the sales person and they assured me I just... Read more

Was this review helpful? 2 0

  • Jun 09
  • Eye and Ear Care
  • Lenses
  • 81
  • REVIEW RATING 4/5

My Wife & I are long time customers. I had cataract surgery with a toric lens inserted in my left eye. my surgeon recommended my left glasses lens be changed to a plain glass lens. I went to Lenscrafters at Scarborough Town Centre and the person I talked to who turned out to be the manager tells me that is in excess of $250.00 for a piece of glass. This person had a smug attitude. We have... Read more

Was this review helpful? 0 0

  • Jun 05
  • Eye and Ear Care
  • Overland Park, Kansas
  • Sunglasses
  • 55
  • REVIEW RATING 4/5

Purchased a pair of subscription non polorized sunglasses about a year ago for my motorcycle to avoid double polorization glare. I have used these glasses only about 15 times and now the tint is wearing or pealing off. LensCrafters says that is my problem and won't stand behind them. Luckily I have my lifetime guarantee. "I promise that as long as I live I will never do business with them... Read more

Was this review helpful? 0 1

Within the last 3 years, i have been through at least 6 pairs of glasses. After about 4 or 6 months the lenses start cracking. When you pay 500 for a pair a glasses and 50 dollars every 6 months to replace them, it gets old real fast. Glasses used to last 5 years and now i would be lucky to get 5 months. Horrible Add comment

  • May 15
  • Eye and Ear Care
  • Overland Park, Kansas
  • Eyeglasses Cleaning Kit
  • 114
  • REVIEW RATING 4/5

I just picked up my prescription eye glasses at the store in Overland Park, KS. I purchased lens with a retail value of almost $1,000 and the cleaning supplies I received were 3 packets of towelettes. This is the worst cleaning package I have ever received when purchasing lens of this type. I do not anticipate coming back to your stores in the future based on this level of service. It is... Read more

Was this review helpful? 1 0

  • May 13
  • Eye and Ear Care
  • Fort Lauderdale, Florida
  • Glasses
  • 101
  • REVIEW RATING 4/5

I made a purchase at the Birmingham Al. Trussville store.Purchased a pair glasses for 1043.00 .Was unsatisfied aith purchase after a week.Returned to store was told since I could not find a frame that day come back when new arrivals came in.Returned still could not find a frame.Given the run around until the last day to return still unable to find a frame I was told either find a frame are be... Read more

Was this review helpful? 0 0

I requested to have my glasses tightened. The lens crafter technician heated up my glasses. This caused my lens to fragment. I complained but was told that i had agreed to not hold lens crafter responsible if something happened to my glasses. I was given opportunity for repair at a discount. I did not get the amount of discount since I did not agree that I should. Add comment

  • Apr 16
  • BBB - Better Business Bureau
  • Atlanta, Georgia
  • Adjustment
  • 70
  • REVIEW RATING 3/5

came for adjustment at Sandhills LensCrafters branch in Columbia , SC, sat 45 minutes , employees are walking around and saying someone will come and after 1 hour one lady came . It took 30 seconds to fix , I was sitting for ONE HOUR... VERY BAD CUSTOMER SERVICE came for adjustment at Sandhills LensCrafters branch in Columbia , SC, sat 45 minutes , employees are walking around and saying someone... Read more

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