| Lenscrafters Reviews | |
 Jaynasue |
Lenscrafters - Left me out in the cold
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
I ordered a pair of glasses-- one month later they still had not arrived. I repeatedly called and was told the lab was having problems with my lenes. I was also told that there was...
#318589
May 15, 2012
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29
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 Anonymous |
Lenscrafters - Lens Crafters Poor Service
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
Advertise i hour service. Took 9 days before my lens arrived. Guess what? they were both for the left eyeIt would take another 10 days before this could be corrected. Got a r...
#318022
May 12, 2012
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45
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 Anonymous |
Lenscrafters - Will never go back to Lenscrafter
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
Since I broke my glasses and was do for a new pair, and since they offer within an hour service, I decided to go to Lenscrafter. What a mistake. After getting the eye exam the assi...
#316922
May 06, 2012
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190
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 P1974 |
Lenscrafters -
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
I purchased a pair of bifocals on April 27, 2012 at Lenscrafters inToms River because I have been a customer for almost 20 years and liked their lifetime service on glasses. While...
#316711
May 05, 2012
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159
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 Mamacat |
Lenscrafters
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
I had a coupon for $250.00 package for any frames up to $200, I was told only $100. I was told I would get the newest lenses that they have been advertising on TV. the kid took my ...
#316412
May 03, 2012
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153
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 Mad Mich... |
Lenscrafters . almost caused me to have eye surgery.
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
Danger, Lenscrafters is very dangerous. You must be very careful when ordering glasses from Lenscrafters! This is an organization that will not accept any responsibility for there ...
#310407
Apr 06, 2012
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875
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 Anonymous |
Lenscrafters - Lens Crafters are imcompitent workers !!!
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
I went to Lens Crafters under the "Gift toSight" program and they told me that the vouchers weren't there for us to get our glasses.After we came home their was a phone call statin...
#310173
Apr 05, 2012
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410
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 Anonymous |
Lenscrafters - Wrong lens perscription
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
Over the years I have used lens crafters over and over again I have tried my best to be loyal because my time is limited and you can do everything in one day BUT until now all my p...
#309958
Apr 04, 2012
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394
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 Johnyesc... |
Lenscrafters - Pentagon City Mall, Virginia Lenscrafter
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
This location has incompetent staff that is supported by an arrogant Dr. named Daniel. They tried to tell me I don't have vision coverage when i've had the same insurance for two y...
#309335
Apr 02, 2012
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244
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 Anonymous |
Lenscrafters - Pissed off 1st time customer!!!!
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
Went to Lenscrafters about a month ago to get glasses for the very 1st time, they gave me a prescription for distance only and the Dr wrote a prescription for progressive lens whic...
#308804
Mar 30, 2012
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436
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 Allen of... |
Lenscrafters - Refussed to fill new script for one lens.
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
I had cataract surgery, so only the right eye changed. The doctor told me the left eye was so close to the old prescription that I need only replace the right lens.I we...
#305667
Mar 17, 2012
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450
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 Thethree... |
Lenscrafters - Lencrafters overpriced and poorly skilled technichians
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
Bought pair was given my BC/BS discount still cost me 600.00 all the coating and protections and they are all scratched worst lenses in 50 years of eyeglass wearing. Technician be...
#304902
Mar 14, 2012
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534
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 Anonymous |
Lenscrafters - GAVE ME WRONG PRESCRIPTION FOR GLASSES
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
I WENT TO LENSCRAFTERS IN OCT 2011 AND GOT AN EYE EXAM FOR GLASSES, I DIDNT HAVE THE MONEY THEN TO BUY GLASSES. I HAD TO SAVE FOR THEM. IN MARCH, I WENT TO ANOTHER LOCATION AND ORD...
#304706
Mar 14, 2012
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455
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 Em0520 |
Walk in to Lenscrafters for eye exam
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
I wento to Lenscrafters to get an eye exam. I asked how much the exam cost and she quote $65 for basic exam and additional exam was $95 more...but I could get discount with my tri...
#304627
Mar 13, 2012
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538
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 Anonymous |
Lenscrafters - Lens crafters
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
The salesman pressured me to not just buy my frames there but my lenses as well. He told me I was getting s better deal than my insurance plan which was not the case and therefore ...
#301587
Mar 02, 2012
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380
|
 Rlanders |
Lenscrafters - Lousy customer service
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
LensCrafters - I've purchased glasses here thru the years and came in today to perhaps get another pair, perhaps two. Before I came in I checked out their website, printed off a co...
#300110
Feb 25, 2012
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552
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 Anonymous |
Lenscrafters - Priced out of my reach
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
I too went to Lens Crafters---with their great sale 50% off all frames. Then the sales person looks at my insurance and I get 40% off because of my insurance. Knowing the discounts...
#298479
Feb 19, 2012
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758
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 Anonymous |
Lenscrafters - Long wait
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
I went to the lenscrafters at east town mall in knowxville, tn to pick up glasses, there were only ONLY two girls working the customer service area, there were 8 customers waiting...
#297335
Feb 15, 2012
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383
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 AlanClev... |
Lenscrafters - Lenscrafter charges and refund procedures
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
My wife and I went to the Lenscrafter located in Middleburgh Hts Ohio this afternoon. My wife found a nice pair of glasses and went through the entire process of providing all of ...
#293983
Feb 02, 2012
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906
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 Anonymous |
Lenscrafters Kingston Ma not very good
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
Went ot Lenscrafters at Indp Mall, Kingston (mall itself is a dying breed) Have been there before, and overlooked some types of service issues. This past time, was the last. Wen...
#293048
Jan 30, 2012
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408
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 Mpsmith77 |
Lenscrafters - Don't Bother.......
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
Went to LensCrafters seeking good value and price - worst experience ever. I found nice frames but the lens they made were of such poor quality with so much vision distortion that...
#292668
Jan 28, 2012
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707
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 Krispy133 |
Lenscrafters - LAKESIDE MALL STERLING HEIGHTS , MI
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
MY FIRST PAIR OF FRAMES CONTINUALLY LOST SHAPE, THEY WOULD NOT KEEP AN ADJUSTMENT. TOOK THEM BACK TWICE FOR ADJUSTMENTS AND WITHIN THE 90 DAY GUARANTEE PROGRAM THEY REPLACED THE...
#290846
Jan 21, 2012
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538
|
 Anonymous |
Lenscrafters - Customer Complain
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
I turned in my glasses for replacement of the frame on 11/30/11, They told me that they will locate a frame like mine to fix them. I have been calling for my glasses because I AM U...
#290359
Jan 19, 2012
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506
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 Anonymous |
Lenscrafters - Bad lenses
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
My experience with staff was good - they were helpful and nice. The frames are good - but of course not manufactured by lenscrafters. I have had nothing but trouble with the lens...
#289235
Jan 15, 2012
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666
|
 Soandso |
Lenscrafters lie about how long glasses take.
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
Lenscrafters (Fredericksburg, VA) will tell you that single vision lenses that they don't have in stock will be delivered to them in "a couple of days". For single vision lense...
#288200
Jan 11, 2012
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592
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 Anonymous |
Lenscrafters poor quality frames color enamel peeling
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
Purchased a pair of Ralph Lauren frames from Lenscrafters. After 18 months, the color enamel is peeling off. Spoke to the manager at the Wellington FL store and she told me that i...
#287309
Jan 07, 2012
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568
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 Dogtordn |
Lenscrafters - Waiting for glasses for 7 weeks and counting
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
I ordered my glasses from Lenscrafters in Del Monte Center, Monterey CA, on November 25th 2011. 3 weeks later I called them and was told that they got the lenses but broke them, so...
#286644
Jan 05, 2012
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501
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 Anonymous |
Lenscrafters - LENS CRAFTERS EYE CENTER
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
I WENT TO LENS CRAFTER TO ORDER A PAIR OF EYEGLASSES ON THE FIRST DAYS OF THIS CURRENT MONTH, THE FIRST TIME THAT THEY CALLED ME THAT THE LENS WERE READY, I WAIST MY TIME SINCE THE...
#284271
Dec 27, 2011
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564
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 Italianm... |
Lenscrafters - Ripped off BIG TIME at Lenscrafter
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
Went to Lenscrafter in Valley Stream, Ny since I have $$ left on my flex spending account (FSA). Went to Dr for eye exam which went as I expected. When i went to the side to get...
#282326
Dec 17, 2011
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1037
|
 Newname |
Lenscrafters - Deliberately ripped me off.
5.0
4000 Luxottica Place MasonOH45040
http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
Went there last month to get new frames, and used my new prescription that called for the thin lenses. But what I got was the thick ones ( poly carbs),even though I had paid $100 m...
#281611
Dec 14, 2011
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734
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