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  • Customers like
    • Some of the staff3
    • Selection of frames1
    • Polarized transitions1
  • Customers don't like
    • Customer service3
    • Glasses in an hour is a lie2
    • Sub standard lenses2

  • May 15
  • Eye and Ear Care
  • Overland Park, Kansas
  • Eyeglasses Cleaning Kit
  • 26
  • REVIEW RATING 4/5

I just picked up my prescription eye glasses at the store in Overland Park, KS. I purchased lens with a retail value of almost $1,000 and the cleaning supplies I received were 3 packets of towelettes. This is the worst cleaning package I have ever received when purchasing lens of this type. I do not anticipate coming back to your stores in the future based on this level of service. It is... Read more

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  • May 13
  • Eye and Ear Care
  • Fort Lauderdale, Florida
  • Glasses
  • 27
  • REVIEW RATING 4/5

I made a purchase at the Birmingham Al. Trussville store.Purchased a pair glasses for 1043.00 .Was unsatisfied aith purchase after a week.Returned to store was told since I could not find a frame that day come back when new arrivals came in.Returned still could not find a frame.Given the run around until the last day to return still unable to find a frame I was told either find a frame are be... Read more

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I requested to have my glasses tightened. The lens crafter technician heated up my glasses. This caused my lens to fragment. I complained but was told that i had agreed to not hold lens crafter responsible if something happened to my glasses. I was given opportunity for repair at a discount. I did not get the amount of discount since I did not agree that I should. Add comment

  • Apr 16
  • BBB - Better Business Bureau
  • Atlanta, Georgia
  • Adjustment
  • 41
  • REVIEW RATING 3/5

came for adjustment at Sandhills LensCrafters branch in Columbia , SC, sat 45 minutes , employees are walking around and saying someone will come and after 1 hour one lady came . It took 30 seconds to fix , I was sitting for ONE HOUR... VERY BAD CUSTOMER SERVICE came for adjustment at Sandhills LensCrafters branch in Columbia , SC, sat 45 minutes , employees are walking around and saying someone... Read more

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  • Apr 15
  • Eye and Ear Care
  • Ossining, New York
  • Tiffany Glasses
  • 45
  • REVIEW RATING 4/5

Ordered Tiffany Glasses My phone number on account was no longer as I moved. I made this very clear and watched as she entered my number, Waited over 2 weeks then called. Was told in fact they called my old number, apologized, etc. I understand mistakes happen, however another 4 weeks went by and still no call, even though I'm told I can expect a call back. I will no longer use Lens Crafter... Read more

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  • Apr 04
  • Eye and Ear Care
  • Glendale, California
  • Glasses Repair
  • 82
  • REVIEW RATING 4/5

Took my computer glasses into Burbank location because a screw fell out. The 1st rep. said "come back in 1 hour". Went back in 1 1/2 hours and she told me they haven't started on them. She said come back in 3 hours or we will call you if they are ready before that. No call, So I called them after 4 hours and was told they can't find the right screw. So I took them to Cosco where the technician... Read more

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  • Apr 04
  • Eye and Ear Care
  • Calgary, Alberta
  • Glasses
  • 59
  • REVIEW RATING 3/5

I purchased glasses and sunglasses in a Lenscrafters Calgary, Canada location with warranty on the first pair of glasses. In 5 months the frames fell apart and were replaced under the one time warranty. Six months later I had to Krazy Glue them together. Then small cracks started appearing around the edges of both lenses. I said to *** with it and went to an optometrist for a checkup and... Read more

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I had lenscrafter in fayetteville Arkansas northwest mall to make pair of lens for my frames that I had well there over price and they screwed them up royally. ( 2012 ) had to take them to a professional shop in joplin. Took a week for them to fix them right what lencrafters screwed up and charged me 300.00. Add comment

  • Mar 28
  • Eye and Ear Care
  • Lawrenceville, Georgia
  • Glasses Perscription
  • 1
  • 1
  • 65
  • REVIEW RATING 3/5

I have had the same prescription for over 10 years with no change, I usually go in every year or two. I had just gotten new lenses on the expedition day, then a week later I lost my glasses and now I need a prescription, why? We're my new lenses only good for one day? Did they not think I would use them for a year, so pissed! They won't make me a pair without seeing the doctor. I will never... Read more

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  • Mar 25
  • Eye and Ear Care
  • Myrtle Beach, South Carolina
  • Eyeglasses
  • 77
  • REVIEW RATING 4/5

I do not have progressive lens I am using a prism and slight very hair slight distance I have been a customer since 2012 and have had 10 pairs of glasses (im a woman like variety) every single pair just the same prescription hasnt changed. Only thing different is 4 pairs were the polarized transitions that stay slightly darker inside and get very very dark outside. 3 of the pairs including having... Read more

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