Lenscrafters Complaints and Reviews

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Main address: 4000 Luxottica Place 45040 Mason OH
, , http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
  • 461+1 mobile complaints
  • $62.3K claimed losses
  • $135 average
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  • 10 hours ago
  • Eye and Ear Care
  • Eyeglass Frames
  • 3

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at the store said the lenses would work in the frames, but they would have to send them out. The store called back a few days later saying they wouldn't work after all. We picked out another pair that were sent out again. The lab couldn't do it, then they went to the wrong lab,... Read more

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I suggest everyone to ask for a copy of their insurance claim. I believe I was victim of fraudulent claim by a sales person at the store on park place mall Add comment


  • Sep 04
  • Eye and Ear Care
  • Merritt Island, Florida
  • Glasses And Frames
  • 49

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area. Rude, impatient and unprofessional. Her push and shove method for fitting glasses and pushy sales angle we not appreciated. Dolci particularly should have a lesson in common courtesy and review her desire to continue with LensCrafters. Her training and demeanor are... Read more

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  • Sep 03
  • Eye and Ear Care
  • Customer Service
  • 20

I have been a Lenscrafter customer for over 15 years and bought many eye glasses there. I have always had the best service at the Fashion Square location. I retired and moved to Prescott in 2013. I wanted to continue the service in Prescott but after going in 3 different times on different days, I never got waited on. So I went to another place (there are many other places to buy glasses). I... Read more

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  • Sep 01
  • Eye and Ear Care
  • Sewell, New Jersey
  • Sunglasses
  • 31

I went to the Princeton location over this weekend because I lost my prescription sunglasses. The salesperson that helped me did not have samples of gradient tinting i could refer to so she gave me a level 3 tint which ended being too dark. I couldn't see out of the glasses with that tinting. They then tried to remove some tint and it still wasn't right. They told me it would take longer to... Read more

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  • Aug 27
  • Eye and Ear Care
  • Palm Desert, California
  • Eyewear Protection Plan
  • 51

I am happy with my new glasses. However I was told they were covered by a warranty for one year. What I was not told is that would cost me $34.99, which was added to my bill, and I didn't realize it until I got home. I should have been offered the OPTION of the protection plan, which I would have declined. It should have been included in the price for the glasses. This is a rip off. Please send... Read more

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  • Aug 25
  • Eye and Ear Care
  • Avenal, California
  • Broken Item Delivery
  • 33

I bought pair a glasses 2 years a go then bought 2 more pairs in jan 2014 pair of sun and a pair of transistion and the heat missed up the lens on the transistion they told me I had pay for it cause I didnt buy a warrenty on them bull *** I see if I broke them ya it on them for having defected lenses my old pair and sun glasses are fine they neeed fix it for now they lost my business so watch... Read more

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  • Aug 24
  • Eye and Ear Care
  • Pupillary Distances Information
  • 51

Sears Optical also owned by Luxass. Piad for and exam that stopped and would not continue until I orderd glasses. Then would not give my my pupilary distances. The employees said it is company policy. I checked with Highmark and the PA attorney generals office and they say these are improper business practices andnot giving pup distances is iilegal. Thye are just refusing to do it so you can't... Read more

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  • Aug 19
  • Eye and Ear Care
  • Largo, Florida
  • Disrespectful Manager
  • 1
  • 1
  • 50

This women that's a manager at the Largo mall location is a drug user & also a alcoholic.. she is rude And disrespectful. She talks terrible about her employees... when we came into the largo store she never even acknowledged us..everyone was busy and she seemed like she had no time for us we waited 20 minutes to be seen.. we had trouble when we can to pick up our glasses a week later ..she... Read more

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  • Aug 17
  • Professional Services
  • Lakeland, Florida
  • Rude Service
  • 48

Took prescription in on Thurs, Aug.14th, at 10:30 A.M.. Suppose to take 1hr, called back at 5:00 P. M. And was told their cutter had broken down and they had to take them to south side store. Employee would pick up on way to work at 1:00 Friday. Called and left cell phone number at 11:45 on Friday. Called again around 4:00, still no glasses, said they would be in Sat. Went in Sat. And spoke with... Read more

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