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  • Customers like
    • Some of the staff3
    • Polarized transitions2
    • Selection of frames1
  • Customers don't like
    • Customer service4
    • Poor service2
    • Sub standard lenses2

I took my prescription to Lenscrafter in Hillsboro, OR. I ordered 2 pair of glasses & paid in full. I was told they'd be available in 7-10 days. 3.5 wks & 5 phone calls: no glasses. Jerked me around. Cancelled order, got a refund & went to Costco. Add comment

  • Jul 15
  • Eye and Ear Care
  • Missoula, Montana
  • Contact Lenses
  • 1
  • 1
  • 27
  • REVIEW RATING 4/5

Was told time of service that insurance covered my contacts, I paid co-pay and left with 4 box of contacts. 3 months later they bill me since insurance did not cover. I told them I would have not bought the 4 boxes if I had known at the time of service. She said so what you still took the 4 boxes!!??!! She even told me that they usually don't give anything to customers unless paid in full time of... Read more

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  • Jul 10
  • Eye and Ear Care
  • Greenville, Texas
  • Glasses
  • 49
  • REVIEW RATING 3/5

I went to the LensCrafters at Firewheel in Garland. My first time there and my last. I didn't realized that they had overcharged me on a pair of glasses until a couple of days later. The price on the tag was lower than that of the charged price on the receipt. Seem simple enough to go back and have them reimbursed the difference. That didn't happen. They said that the price on the tag was... Read more

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  • Jul 09
  • Eye and Ear Care
  • Ocean Isle Beach, North Carolina
  • Glasses
  • 23
  • REVIEW RATING 3/5

Girlfriend glasses at Lenscrafters and within 10 months lenses started crazing in surface. They replaced them and in 7 months same thing. Very frustrating to her fir many months trying to read with them. Her next doctors visit, not at Lenscrafters, resulted in her getting glasses from the doctor now. Ever again from Lenscrafters. They have had this problem for many years it seems and they... Read more

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  • Jul 08
  • Eye and Ear Care
  • Altamonte Springs, Florida
  • Lenscrafters Eyeglasses
  • 32
  • REVIEW RATING 4/5

I have been a customers of Lenscrafters for a long time. I have bought at least 8 pairs of glasses from them. And my last pair in 18 months or so have spider web cracked on the surface. I went into the store and they said they were exposed to extreme heat and they are over 1 year old and there for they will do nothing. I gave them one chance to save my business and now I have bought glasses else... Read more

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  • Jul 04
  • Eye and Ear Care
  • Calgary, Alberta
  • Burberry Sunglasses
  • 89
  • REVIEW RATING 5/5

I would give no stars if I could. Entered this store and was looking for a new pair of Burberry glasses. Firstly there is a security guard standing at the door, eyeing everyone up. I walked in (with no glasses anywhere near me) and reached into my purse to get out my phone (where I had saved some of the item numbers of the glasses I had found online that I liked) and the security guard wouldn't... Read more

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  • Jul 04
  • Eye and Ear Care
  • Rockford, Illinois
  • Lenscrafters Cleaning And Adjustment Service
  • 20
  • REVIEW RATING 4/5

went in for a adjustment,, clerk broke ear piece ordered new o frames that was three weeks ago. This is the second time I have had problems at this location I have always bout my glasses there . But I wont anymore. was suppose to get a call back , that didn't happen I had to go to the store the find out that they came in wrong. so I feel I am getting a big run around. Now the its the 4th of... Read more

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  • Jun 26
  • Eye and Ear Care
  • Sublimity, Oregon
  • Glasses
  • 51
  • REVIEW RATING 4/5

got the glasses they where wrong scrip went in before thirty days still not getting used to the glasses said i had dry eyes went got some expensive stuff for dry eyes same problem went back in i said its the glasses cant see right no there saying now its over thirty days you need to buy new lenses and eye exam went somewhere else to another eye doc and script was totally wrong now where out of... Read more

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  • Jun 17
  • Eye and Ear Care
  • Imperial, Pennsylvania
  • Eyeglasses
  • 1
  • 1
  • 74
  • REVIEW RATING 4/5

I assumed I had to adjust to new script, didn't realize 30 days had passed, using "very" old glasses now, my new glasses are practically useless, won't do any adjustments because I passed the 30 days now I am stuck , only thing I can do is go else where, but who has that kind of money,, trying to locate corporate office address so I can write to them, smart, very evasive making sure no complaints... Read more

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  • Jun 13
  • Eye and Ear Care
  • Glasses
  • 90
  • REVIEW RATING 4/5

I recently got a pair of glasses from them. When I initially put them on, I could tell the lenses were really warped along the edges. I felt like I was in a tunnel and if I looked anywhere outside of the focal point it would make me dizzy. When wearing them I found I would have to turn my whole head to keep things in proper focus. I mentioned this to the sales person and they assured me I just... Read more

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