Lenscrafters Complaints and Reviews

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Lenscrafters
Main address: 4000 Luxottica Place 45040 Mason OH
, , http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form
  • 474+3 mobile complaints
  • $64K claimed losses
  • $134 average
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  • Nov 24
  • Eye and Ear Care
  • Merrillville, Indiana
  • Glasses
  • 15

Bought new glasses in myrtle beach in may 2013. Yesterday i noticed what looked like tiny scratches on the lens. At closer examination its actually the coating (either anti scratch or anti glare) thats shrinking. My wife and i were at a mall yesterday and i went to see what was going on. I was told that i micro scratched them by cleaning them and thats not covered so with my insurance discount it... Read more

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  • Nov 20
  • Eye and Ear Care
  • Naples, Florida
  • Glasses
  • 27

After shopping a while for glasses, my wife selected the frames she wanted. The store manager was like a used car salesman, trying to get her to buy a second pair. She finally told him she only wanted one pair ($500 with transition lenses). She was told they would be ready in 7-10 days. She checked back a week later and was informed the glasses were ordered with the wrong prescription which would... Read more

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  • Nov 14
  • Eye and Ear Care
  • Glasses
  • 30

went to lenscrafters in the mall in century city, los angels. The people could care less about greeting anyone but i wanted to get glasses for my brother. i told my brother how good lenscrafts is. this was not our experience. they told me 45 min glasses would be done came not done, waited another 45 AIsa asked me for payment I told himin the past i paid after i received the glasses. he... Read more

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  • Nov 10
  • Eye and Ear Care
  • Ste. Genevieve, Missouri
  • Versace Glasses
  • 55

I usually buy my glasses from Zennioptical.Com. a online glass store. Glasses are for 6 to 35 $ used them for years really good. However I used lenscrafters, I bought very expensive glasses 2 pairs a versace and a ray ban paid several hundred dollars for them. The one of the lens on my versace started to crack!! Atthe edges. I took it back to lenscrafters they told me:" oh I've seen that before,... Read more

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  • Nov 03
  • Eye and Ear Care
  • Lenses
  • 49

The cost was over 500. That is the primary cost anywhere you go so your not really saving any money!!! They give false advertising on their prices. Making you think your getting more for your money. Plus the people they have working their are under experienced. And they sold us a this special lens that doesn't work. And is supposed to be the high in lens with no glare from lights that doesn't... Read more

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  • Oct 31
  • Eye and Ear Care
  • Baltimore, Maryland
  • Lenses
  • 65

I purchased glasses in January 2014. I noticed the lenses are splitting at the edges. The frame is in immaculate condition. I went to the store. They suggested that I used lotion on my hands then touched my lenses. That made the lenses split. I barely wear my glasses, avid contact lens wearer. But, if I had purchased the extended warranty, they could be fixed. I completely disagree with... Read more

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  • Oct 27
  • Eye and Ear Care
  • Lenses Price
  • 1
  • 1
  • 65

LENSCRAFTERS - Avoid this chain! Think twice before dealing with LensCrafters I escelated the matter via my BBB complaint and then had input from David Bauer at HQ and it was agreed that LensCrafters would make up just one lens. (dbauer@luxotticaretail.com Rx Operations Manager (678) 472-8481) On Sat. 10/26 I returned to the Kennesaw location and had extensive discussions with the Manager and... Read more

Was this review helpful? 0 1

Got glasses on 1/2 price lens special. Paid 514. Returned under 30 day guarantee. They fully honored guarantee. Checked Costco. Good frame selection, same lenses, hundreds of dollars less expensive. Just saying. Add comment

     

  • Oct 13
  • Eye and Ear Care
  • Eye Glasses Lenses
  • 2
  • 2
  • 96

Either there is a monopoly on the lenses or there must be no limit rip off sale going on. This either means that some consumer protection agency needs to look into this. Eye glasses used to fall in 250-350 range now they are ranging 650-750. The next pricing will be 850-950. Even the insurance companies pay only $60 but like to get a high premium. So what service are they providing? I hope the... Read more

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  • Oct 11
  • Eye and Ear Care
  • Frameless Glasses
  • 100

I went to the Lenscrafters located in the Fort Henry Mall in Kingsport, TN. I purchased a pair of frameless glasses. First of all, it took about four weeks to get the glasses. I picked them up and they were perfect, or so I thought! The glasses broke two days later. I took them back to the store and the guy in the lab fixed them. Two days later I took them back because they broke again. In all,... Read more

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