Home  »  Lenscrafters

Lenscrafters

Rating:
350 complaints

Lenscrafters Icon

Lenscrafters social reviews and reports. Join community by posting your own comments or complaints.

Lenscrafters Company is a designer of eyeglasses frames and contact lenses. The company was established in 1983. LensCrafters is headquartered in Cincinnati, Ohio. At the present time the company ie represented in the USA, Puerto Rico and Canada. It is the top provider of prescription eyewear and sunglasses. The company provides the latest eyeglasses frames with new upgraded lenses for men, women and kids, finding the best solution for every customer individually according to his or her face shape, color of eyes, hair and skin.

Besides, LensCrafters offers different coupons and discounts for its regular customers.
Please try to contact Lenscrafters Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

Lenscrafters Complaints & Reviews

Lenscrafters Reviews

Jaynasue
Lenscrafters - Left me out in the cold
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

I ordered a pair of glasses-- one month later they still had not arrived. I repeatedly called and was told the lab was having problems with my lenes. I was also told that there was...

#318589
May 15, 2012
29

Anonymous
Lenscrafters - Lens Crafters Poor Service
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

Advertise i hour service. Took 9 days before my lens arrived. Guess what? they were both for the left eyeIt would take another 10 days before this could be corrected. Got a r...

#318022
May 12, 2012
45

Anonymous
Lenscrafters - Will never go back to Lenscrafter
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

Since I broke my glasses and was do for a new pair, and since they offer within an hour service, I decided to go to Lenscrafter. What a mistake. After getting the eye exam the assi...

#316922
May 06, 2012
190

P1974
Lenscrafters -
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

I purchased a pair of bifocals on April 27, 2012 at Lenscrafters inToms River because I have been a customer for almost 20 years and liked their lifetime service on glasses. While...

#316711
May 05, 2012
159

Mamacat
Lenscrafters
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

I had a coupon for $250.00 package for any frames up to $200, I was told only $100. I was told I would get the newest lenses that they have been advertising on TV. the kid took my ...

#316412
May 03, 2012
153

Mad Mich...
Lenscrafters . almost caused me to have eye surgery.
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

Danger, Lenscrafters is very dangerous. You must be very careful when ordering glasses from Lenscrafters! This is an organization that will not accept any responsibility for there ...

#310407
Apr 06, 2012
875

Anonymous
Lenscrafters - Lens Crafters are imcompitent workers !!!
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

I went to Lens Crafters under the "Gift toSight" program and they told me that the vouchers weren't there for us to get our glasses.After we came home their was a phone call statin...

#310173
Apr 05, 2012
410

Anonymous
Lenscrafters - Wrong lens perscription
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

Over the years I have used lens crafters over and over again I have tried my best to be loyal because my time is limited and you can do everything in one day BUT until now all my p...

#309958
Apr 04, 2012
394

Johnyesc...
Lenscrafters - Pentagon City Mall, Virginia Lenscrafter
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

This location has incompetent staff that is supported by an arrogant Dr. named Daniel. They tried to tell me I don't have vision coverage when i've had the same insurance for two y...

#309335
Apr 02, 2012
244

Anonymous
Lenscrafters - Pissed off 1st time customer!!!!
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

Went to Lenscrafters about a month ago to get glasses for the very 1st time, they gave me a prescription for distance only and the Dr wrote a prescription for progressive lens whic...

#308804
Mar 30, 2012
436

Allen of...
Lenscrafters - Refussed to fill new script for one lens.
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

I had cataract surgery, so only the right eye changed. The doctor told me the left eye was so close to the old prescription that I need only replace the right lens.I we...

#305667
Mar 17, 2012
450

Thethree...
Lenscrafters - Lencrafters overpriced and poorly skilled technichians
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

Bought pair was given my BC/BS discount still cost me 600.00 all the coating and protections and they are all scratched worst lenses in 50 years of eyeglass wearing. Technician be...

#304902
Mar 14, 2012
534

Anonymous
Lenscrafters - GAVE ME WRONG PRESCRIPTION FOR GLASSES
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

I WENT TO LENSCRAFTERS IN OCT 2011 AND GOT AN EYE EXAM FOR GLASSES, I DIDNT HAVE THE MONEY THEN TO BUY GLASSES. I HAD TO SAVE FOR THEM. IN MARCH, I WENT TO ANOTHER LOCATION AND ORD...

#304706
Mar 14, 2012
455

Em0520
Walk in to Lenscrafters for eye exam
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

I wento to Lenscrafters to get an eye exam. I asked how much the exam cost and she quote $65 for basic exam and additional exam was $95 more...but I could get discount with my tri...

#304627
Mar 13, 2012
538

Anonymous
Lenscrafters - Lens crafters
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

The salesman pressured me to not just buy my frames there but my lenses as well. He told me I was getting s better deal than my insurance plan which was not the case and therefore ...

#301587
Mar 02, 2012
380

Rlanders
Lenscrafters - Lousy customer service
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

LensCrafters - I've purchased glasses here thru the years and came in today to perhaps get another pair, perhaps two. Before I came in I checked out their website, printed off a co...

#300110
Feb 25, 2012
552

Anonymous
Lenscrafters - Priced out of my reach
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

I too went to Lens Crafters---with their great sale 50% off all frames. Then the sales person looks at my insurance and I get 40% off because of my insurance. Knowing the discounts...

#298479
Feb 19, 2012
758

Anonymous
Lenscrafters - Long wait
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

I went to the lenscrafters at east town mall in knowxville, tn to pick up glasses, there were only ONLY two girls working the customer service area, there were 8 customers waiting...

#297335
Feb 15, 2012
383

AlanClev...
Lenscrafters - Lenscrafter charges and refund procedures
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

My wife and I went to the Lenscrafter located in Middleburgh Hts Ohio this afternoon. My wife found a nice pair of glasses and went through the entire process of providing all of ...

#293983
Feb 02, 2012
906

Anonymous
Lenscrafters Kingston Ma not very good
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

Went ot Lenscrafters at Indp Mall, Kingston (mall itself is a dying breed) Have been there before, and overlooked some types of service issues. This past time, was the last. Wen...

#293048
Jan 30, 2012
408

Mpsmith77
Lenscrafters - Don't Bother.......
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

Went to LensCrafters seeking good value and price - worst experience ever. I found nice frames but the lens they made were of such poor quality with so much vision distortion that...

#292668
Jan 28, 2012
707

Krispy133
Lenscrafters - LAKESIDE MALL STERLING HEIGHTS , MI
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

MY FIRST PAIR OF FRAMES CONTINUALLY LOST SHAPE, THEY WOULD NOT KEEP AN ADJUSTMENT. TOOK THEM BACK TWICE FOR ADJUSTMENTS AND WITHIN THE 90 DAY GUARANTEE PROGRAM THEY REPLACED THE...

#290846
Jan 21, 2012
538

Anonymous
Lenscrafters - Customer Complain
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

I turned in my glasses for replacement of the frame on 11/30/11, They told me that they will locate a frame like mine to fix them. I have been calling for my glasses because I AM U...

#290359
Jan 19, 2012
506

Anonymous
Lenscrafters - Bad lenses
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

My experience with staff was good - they were helpful and nice. The frames are good - but of course not manufactured by lenscrafters. I have had nothing but trouble with the lens...

#289235
Jan 15, 2012
666

Soandso
Lenscrafters lie about how long glasses take.
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

Lenscrafters (Fredericksburg, VA) will tell you that single vision lenses that they don't have in stock will be delivered to them in "a couple of days". For single vision lense...

#288200
Jan 11, 2012
592

Anonymous
Lenscrafters poor quality frames color enamel peeling
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

Purchased a pair of Ralph Lauren frames from Lenscrafters. After 18 months, the color enamel is peeling off. Spoke to the manager at the Wellington FL store and she told me that i...

#287309
Jan 07, 2012
568

Dogtordn
Lenscrafters - Waiting for glasses for 7 weeks and counting
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

I ordered my glasses from Lenscrafters in Del Monte Center, Monterey CA, on November 25th 2011. 3 weeks later I called them and was told that they got the lenses but broke them, so...

#286644
Jan 05, 2012
501

Anonymous
Lenscrafters - LENS CRAFTERS EYE CENTER
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

I WENT TO LENS CRAFTER TO ORDER A PAIR OF EYEGLASSES ON THE FIRST DAYS OF THIS CURRENT MONTH, THE FIRST TIME THAT THEY CALLED ME THAT THE LENS WERE READY, I WAIST MY TIME SINCE THE...

#284271
Dec 27, 2011
564

Italianm...
Lenscrafters - Ripped off BIG TIME at Lenscrafter
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

Went to Lenscrafter in Valley Stream, Ny since I have $$ left on my flex spending account (FSA). Went to Dr for eye exam which went as I expected. When i went to the side to get...

#282326
Dec 17, 2011
1037

Newname
Lenscrafters - Deliberately ripped me off.
5.0 4000 Luxottica Place MasonOH45040 http://www.lenscrafters.com/eyeglasses/6/customer-service-contact-form

Went there last month to get new frames, and used my new prescription that called for the thin lenses. But what I got was the thick ones ( poly carbs),even though I had paid $100 m...

#281611
Dec 14, 2011
734
< Prev 1 2 3 4 5 6 7 8 9 10 11 12Next >
Reviews 1-30 of 350

Related Information

Eye and Ear Care
At the present time, it is hard to imagine modern medicine without any equipment. There are several basic types of the medical equipment. First and foremost is diagnostic equipment. It includes medical imaging machines, which is used to help in diagnosis. Here we should mention PET and CT scanners, ultrasound and MRI machines, as well as x-ray machines. In terms of therapeutic equipment we should list infusion pumps, LASIK surgical machines as well as medical lasers. Life support equipment is used to maintain a human's general functioning of the organism. Here belong heart-lung machines, medical ventilators, ECMO, and dialysis machines. With the help of medical monitors the medical staff evaluates the medical state of the patient. Monitors are used to measure patient vital signs and other parameters such as ECG, blood pressure, EEG, as well as dissolved gases in the blood. Medical laboratory equipment automates or helps analyze blood, urine and genes. A Biomedical equipment technician or BMET is a vital component of the healthcare delivery system. Employed primarily by hospitals, BMETs are the people responsible for maintaining a facility's medical equipment

Featured Complaints